- Verified purchase
Mistake I agree with Lucei, We purchased the 16H in 9/2015 and it has been intermittent with not lighting up consistantly since installation & has now not started after many tries. I checked & the ignition was sparking, but the gas not lighting. I rang the local dealer we purchased the unit from, who told me it was out of warranty and they are busy so I should ring a plumber! This I did and when they arrived and this time the unit started first time. We will be going elsewhere in the future.
Purchased in September 2015 for $1,300.00.
Fixing ignition issue
I installed a hydropower 16h internal system 2years ago to replace an old Junkers water heater. In the recent a few months, I found it’s hard to be ignited, specially in wet days. Waiting for hot water without confidence is a headache when taking showers. Finally I decided to remove the cover to see what’s happening. I tried to turn on one hot water tap, the spark works fine, but pilot was not on. Then I switch the unit off and turned to on. When I had the second try it works. After a few hours, I did the same test. Similar problems happened ag...ain. I started to think there is something wrong with wire connections. Interesting thing is I found every time when I touch the connection wire in back side of the switch, the heater always can be ignited. Then I decided to cut the metal clip off, short circuit these two wires and bypass the switch. Since that, it hasn’t had issues anymore. I guess some sensors or even the electronic control box are sensitive to voltage. The turbine works fine, but when rust start to be seen on electronic components, it drops the voltage. Also Bosch is using aluminum wires instead of copper. The voltage drop became an issue to this water heater, even it is very minor.
Purchased in February 2017 for $1,500.00.
The reviewer stated that an incentive was offered for this review
Should be a class action, a piece of JUNK!!!
A big mistake choosing this hot water heater. It has never delivered really hot water, had the plumber out several times. Have contacted Bosch, always unhelpful. Today I had the Plumber ring Bosch and do trouble shooting with Bosch service team. Answer, nothing else can be done to improve the temperature of the water. Will have to continue having baths without needing any cold water, temp about 45 degrees, hopeless!! Also waste so much water, don't have mains water,only rain water from tanks, sometimes have to wait 5 minutes . Not good enough Bosch. DON"T BUY THIS PRODUCT.
Purchased in May 2015.
Water temperature fluctuates wildly, too hot one minute, not heating water the next.
In March last year (2018) we had a failure in the heating coil in our Bosch 10P instant hot water service (after 20years of faithful service). I rang Origin Energy's replacement service (first mistake) who sent there plumber out to replace the original unit with a Bosch Hydroflo 16H instant hot water service.
We found that the hot and cold water flow couldn't be adjusted to give a comfortable shower, as our original unit had done. The mixed water temperature was either too hot or stone cold. In the warm weather when cold water inlet tempera...
Purchased in March 2018.
- Verified purchase
Terrible, terrible, terrible
Purchased this unit in august 2018 as a replacement for our old bosch unit. We were advised by the installer that this was the one to get. We had the installation techs out four times in the first few days because it would cease to work. Despite my requests for a different unit it was inferred that the problem was user error !!!! SIx months later the unit takes ages to heat ,goes boiling hot then cold and has to be restarted several times just to get a lukewarm shower. This product has a major design fault and is clearly not fit for sale. Will be replacing as soon as finances allow. Avoid this terrible product.
Trouble from the beginning.
Unrealibile ignition of both pilot and main burner. Works today but not tomorrow or even now but not in 1 hour. Very sensitive to water pressure. Inserted inline water filter which helped in blocking the filter in the unit. Fortunately we are not entirely reliant on this heater. Reading the other reviews would incline me to replace it rather than get it serviced.
Water waster, hot then cold
We recently moved into a rental home and cannot believe the performance of the hot water system. Although the unit is directly below the shower it may take up to 4 attempts and many litres of water for the very hot water to flow. The minute the very hot water comes through any attempt to adjust causes the shower to become cold.
The Bosch unit 16H needs to be avoided.
Worst decision ever!
Had to replace my old unit which didn't even last 10 years, stupidly settled on this model. Worst decision ever!! We've nicknamed the unit Katy Perry because it's hot then it's cold. This shower either inflicts 3rd degree burns or induces hypothermia, along the way it wastes a tonne of water. How can a gas hot water system run cold when only the hot water tap is on. Will replace as soon as I can afford to.
shocking, unreliable, waste's heaps of water
replaced old bosch that was not too bad but only lasted 10 years, new unit has been a nightmare, was told by their own techs, (no one can fix it ! that's just how they are ) I'm sick of waiting 10 minutes for it to settle down at 4.00 am every day ! will have to bite the bullet and get another brand that will do what they say it will do , will NOT buy anything that's made in China again. NO quality control !
Piece of Rubbish from day One!!!
Water has never been really hot,when having a bath no cold water is ever needed,have been putting up with this for two years. I have contacted Bosch on several occasions but treated rudely each time. Was told that if someone came out and something not under Warranty they would charge costs for travelling time etc.I !! Not good enough Bosch,have been told that it is not a problem of incorrect pump from the water tank. I was told by Bosch that was probably the problem.Will never buy a Bosch appliance again.
Installation was wrong and minimal support from Bosch when contacted with issue
Our 16H Hydroflow unit was installed just over three years ago by a Bosch certified installer. The installation manual notes that in locations where the temperature goes below 0c a valve should be installed, this was not done by the installer and three years later the heat exchanger cracked due to frost. The installer (Cowra Gas Supplies) came out and informed us that it was a right-off and wasn't under warranty (10 years on the heat exchanger) because the valve wasn't installed and that we should buy a new one from him....yea right. So I was s...old a product that was not installed as per specifications by Bosch's rep and he keeps saying it is out of warranty due to the lack of a valve even though it was his fault. Four weeks later and still not resolved, lucky we have friends I can grab a shower at! If this is the state of service provided by Bosch and their representatives, it appears to be pointless.
Ok moved in to a property that had one of these cold water heaters fitted.......... From first shower started to give problems
Had to start and stop the shower multiple times to finish shower, although sometimes it would pump out scalding water....... Not very helpful.
Then it would just refuse to light the ignition unit would fire but no pilot light.
I checked the output from the water turbine and this was within spec at 1.5v so no problem there.
So i started to investigate.
Things i have now done and unit now seems reliable.
- Verified purchase
Stay away from this
This NEW unit was installed by a Plumber on the 31st of May 2018 and the water temperature only got to 38 degrees at the shower head. So we called the Installer, they came had a look, but deemed it to be a Warranty job, so the Bosch agent Plumber came had a look and ordered a part to fix the issue. Two days later that part was replaced but still not hot enough. So a few days later the Bosch agent came and had a look, claimed that the previous agent ordered the wrong part, so he ordered the correct part to give me the hot water e.g. 50 Degrees a...s claimed by Bosch. Well I called Bosch and they said they will someone out to fix this useless piece of S..T. Well today is the 23rd of June, and I still don't have water which is warmer then 38 degrees. If I don't get it fixed or replaced by Wednesday the 27th of June 2018, which is four weeks with cold water from a unit and installation which cost $1288.49. I will have it pulled out and will drag Bosch trough the fair trade agency.
Lasted 7 years then died.
Has been getting colder for the last few years so technically only lasted 5 years before having problems. Water temperature doesn't keeps fluctuating so your constantly having to adjust between hot and cold. If you have a water save tap it doesn't even kick in to turn on the hot water so I can't get hot water out of my bathroom tap and never have been able to. Don't waste your money.
Bought this 7 years ago and has finally died. After 5 years in service the heat exchanger blew a hole allowing water to escape, Bosch covered the cost of the part but labour was at my expense. Then the water adjustment valve leaked and had to have that repaired. Unit allows fluctuated with heating the water. Cabinet is totally rusted. Updated to a rheem metro 16. When i asked about direct replacement unit for Bosch they recommended the rheem over Bosch.
Good better Bosch? Don't think so
Moronic gnomes in Siberia would heat water faster...
Simply dreadful and unreliable and insufficient for anyone's needs.
We replaced one we had had for 13 years only to find that the new one does not work. We have not had 'hot' water for a year now and each time we get Bosch involved, it's something to do with the gas lines - or a fiddle with the ignition. It just doesn't heat the water to a normal 'hot' temperature at all, even with the water pressure turned down so that it has more time to heat. It has taken hours of time to sit around waiting for them to come and work on it and still no s...
Will NEVER buy Bosch again.
Our water bill has doubled since changing to Bosch HydroPower. Water can sometimes take several minutes to get hot, other times water gets lukewarm then goes cold again so you wait another few minutes for water to heat up. Really annoying when you're rushing to work in the morning & you have to wait several minutes for hot water. Warranty is useless too. Plumbing & Gas Guys will charge me $150.00 call out fee & Bosch will also charge me $155.00 call out fee. Warranty is non existent, Bosch is only interested in being paid, customer service doesn't exist either
Extreme difficulty balancing shower temp'
Extremely difficult to balance water temperature in shower; hot water often cuts out altogether. Spent so much time and hassle adjusting water temp/flow at unit. (Had nothing to compare its performance with as hot water system had to be replaced soon after purchasing home) NOW I know where the problem lies after reading a previous review here! (Incidentally, due to this I placed my elderly father in a hursing home earlier than necessary ... trying to help him shower became a sheer nightmare. Finding this out years later, I'm very upset!
have 3 of these in units lpg model
The units give very little trouble, the power igniter and pilot jet are the only 2 things that ever have given trouble in 15y.o units. They are getting a bit rusty now so will buy new units exactly the same.
They are very simple for most handy men to repair.
I can diagnose most problems in a few 2nds amd most is to do with dirty gas.
Cold as my mother in law's kiss
This has been my second Bosch HWS in 10 years and both have been ordinary at best. 16H looks brilliant on paper, no 240v, battery or pilot needed for ignition. But it all stops there.
In actual service it's been reliable as a 2nd hand lawn mower. Bosch was once a respected brand name but I suspect these are rebranded Chinese units. If you require a HWS that will regularly fail to ignite, fail to supply more than one bathroom (even though it's their largest unit) this is for you.
When it prematurely fails the best you can do is sell for...scrap. Don't give them any more of your hard earned money to attempt repairs that will only be ill fated. Bosch service will always blame others but our gas supply line diameters and gas meter are correct spec as are water supply lines and delivery spouts are non restricted. I have foolishly spent thousands of dollars with Bosch and failed miserably. This advice comes to you free. It's your call...
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Questions & Answers
How do I light it
The unit should light when you start water flow through the hot tap. When you open a hot water tap the flow starts & the igniter starts sparking which you would hear if you listen at the heater. We have found that the ignition sparks but the unit is spasmodic at starting and we now turn on one or more taps to get maximum water flow and it mostly starts after about 5 to 20 times. We are almost at the point of replacing with another make of unit and dread the arrival of our next water bill.
Our hot water went out yesterday and we cannot get a gas fitter till who knows when. It clicks but no hot water. What do we do?
Robert B.Bosch Hot Water & Heating
Hi Samantha, we're sorry to hear about the issues that you're facing with your unit.
The unit has most likely locked out due to a failure to ignite. We suggest that you turn off all the hot water taps and try again. If the unit still doesn't work, you will need to isolate the valves at the unit for 20 seconds, then reopen the valves and try again.
If the unit still won't work, we suggest that you refer to a qualified service technician by getting in touch with us at 1300 30 70 37 any time between 8:30am to 6:00pm (AEST) from Monday to Friday.
Our. Bosb hydropower 16H is not heating. We have turned the hot water on for awhile to see if it reignites and nothing happens. Gas is ok, what else could be going wrong?
I don’t know what the part is called but it was a $300 fix . like a thermostat but wasn’t called that... it’s role was to generate the gas flow into the box. Which was broken and slowed the flow of gas hence why it would not heat up
Robert B.Bosch Hot Water & Heating
Hi Damo, thank you for your question, we're sorry to hear about the issues that you are currently experiencing.
It is likely that the unit has locked out due to the failure to reignite as you mentioned. You will need to turn off all hot water taps and try again.
If it still does not reignite, then isolate the valves at the unit for 20 seconds. Then open and retry.
If after this it still fails to ignite, please refer to a qualified technician, our friendly customer service team can assist you. Please get in touch at 1300 30 70 37 any time from 8am to 6pm (AEST) during the weekday to assist you.
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