Experienced the same problems like other users.Contacted support and told to follow the cleaning instructions and recommending changing filters.Cost of all filters is enough to buy a new decent vacuum
I loathe this device so much - it has literally bought me to tears!
So my husband bought this - I told him to get something decent as I have lots of places I clean regularly. Spent good money. First, it is heavy - I've hurt myself lugging it around. Second, I only found the third filter after months of frustration. Third, the damn sensor goes off all the time and it refuses to do more work until you clear it. Yes it does suck but it is easily my most hated device I have ever owned and it drives me nuts we paid too much for a product that is so hard to use.
Purchased at Harvey Norman Retail Stores - Appliances for $480.00.
I must have got a good one
I have had my Runn'n now for three years and have only ever had to clean the conical filter. I have read all the bad reviews and am surprised that I have not had the issues the others have experienced and I never realised the machine had more than 1 filter. I feel sorry for the people that got a dud and hope they got their money back eventually but my experience has been a positive one.
I use mine to vacuum a 3 bedroom house with carpet in all rooms. No pets though so I don't experience the hair issue.
Purchased in June 2017 at Harvey Norman for $480.00.
This is a disposable vacum cleaner with a permanent price tag!
Worked ok for a few months
Never great !
The sensor issue began after less than a years light use even with constant almost every single use cleaning of filters!
Frankly their should be a lawsuit filed for the sale if this lemon!!!!
Purchased at Harvey Norman for $450.00.
Great until warranty runs out....then turns into a heap of junk
Worked perfectly on carpet or floor tiles....until warranty ran out. Sensor Control simply cuts in and stops machine working effectively, even when all filters have been cleaned and dust bin emptied after every use. Not a great product from a supposedly quality based company
Purchased in November 2014 at Harvey Norman for $450.00.
Considering throwing it out.
Worked well at first, now almost useless. The 'sensor control' system kicks in constantly. Meaning you can never vacuum for more than about a minute, and even then the vacuum sounds like it is struggling, despite multiple and frequent cleans of all the filters. I spent good money on this brand, deciding it was better to buy a 'quality' machine in the hope it would last year's. I reckon a $50 Kmart model would do better. Very very disappointing to see multiple reviews saying the same. I hope this has been removed from sale.
Purchased at RetraVision for $350.00.
Still angry at myself 2 years later at being talked into buying this vacuum by the salesperson at Harvey Norman. Worst design ever with the ‘sensor control’ resulting into the machine turning itself off every minute or so. Constantly having to clean it, wandering if there is a dot of dust sitting in something making it turn off. Sometimes what should be 10 min vacuum turns into 40 mins after constantly stopping, pulling apart to clean and trying again. I’ve persisted with this machine purely because of the expensive price tag I paid (wasn’t abl...e to get a refund when I realised it was a piece of crap because it was ‘technically still working’) now vacuuming has turned into an aggressive exercise where I get so angry and frustrated at the machine. Moral of the story- DO NOT BUY!!
Purchased in June 2017.
- Runn'n BGS4220AU
Restoring normal operation after the vacuum started to continually stop
Just as the 2 year warrantee expired, the vacuum cleaner started to continuously stop. Bosch undertook a free service even though it was just outside the warrantee period. After service, it did run slightly better but still had the same problem i.e. continuously stopping (even when all filters were removed and it was pumping clean air).
Some hacking restored the suction: make some small holes in the mesh support that holds the foam filter, as accessed at the top of the unit. Experiments showed that the mesh under the foam was blocking air fl...ow. You can see this mesh in Figure 25d of the user manual ( circled in https://goo.gl/SVtqhn ). I made three 1cm-long cuts, one in each of the 3 sections. Note that this solution might not work for you, but it made our Runn'n vacuum suck as well as it ever had, and has now been working for over 4 months. The 4-star rating relates to the hacked vacuum cleaner.
What a horrible experience!
My husband and I purchased this vacuum from Harvey Norman Oxley about a month ago. After vacuuming our house only a few times, the vacuum started to become faulty. It would not stay on for longer than a minute because it would start flashing "Sensor Control" and then turn off. It was very frustrating as anyone could imagine. **Please note we had emptied the filter bags several times even though we had only used it a few times. We then took to the internet to read the reviews, (something we should have done before we bought it) and discove...
- Runn'n BGS4U120AU
Just bought this model, so far its great. Quite, easy to manoeuver easy to clean. Yes the barrel fills up quickly. But still, for me thats not a problem. The great thing about this model was the telescopic tube, great for tall people like me. NO more back pain!! Before taking this model, I was comparing 3 different brands. this one had the best, Quality =price. Not made in CHINA!!!!
- Runn'n BGS4220AU
Same sensor problem - vacuum continually stopping
I actually knew of this third filter to clean and do it regularly - but for the past 10 months (8 months after warranty finished) I continually have the sensor light come on. Taking it to our local Bosch Service Centre tomorrow, but after reading all the previous reviews of this now discontinued model (I wonder why!), don't have any confidence that the sensor problem will be fixed.
After writing the above and reading many many more reviews, all agreeing that this model has/had a definite SENSOR FAULT, I don't think it is worth my while taki...
will never buy a Bosch product again
Not happy. Small two bedroom house and have to empty vacuum cleaner at least twice to vaguely clean the floor. Mostly the dust just moves around while I try to vacuum. Sent it back for repairs and was told nothing was wrong. Nearly $400 spent on something useless. Customer service was no help. Quite rude sometimes. I will never buy another Bosch product again.
Expensive piece of crap.
I have the same vacuum as everybody else has with exactly the same problem. If you take all the filters out it still has the same problem, so definitely not a dirty filter problem. I have also completely stripped the machine down to just bits, definitely no blockage in the machine. I then reassembled it, same problem. Bosch don't want to know about it. Customer service has probably been told not to acknowledge there is a problem with this unit.
Excellent money value
I have previously owned either a Dyson or an Electrolux. Money was a little tighter when purchasing this one. As a mother of 4 young children, i have to vacuum every day at least once and this vacuum has done me proud!!!
It has great suction, its light and easy to maneuver. I use it on a combination of carpet and tiles. Love it!!!
Worst vacuum cleaner ever!
As with every other review, this vacuum cleaner turns off every 2mins due to the "sensor control technology". I called Bosch and explained my problem, having had the machine for 3 months and having cleaned the filters multiple times. They advised that I take the vacuum for assessment at their maintenance and repairs centre, which I did. After having the vacuum cleaner assessed, i was told that i hadn't cleaned the filters enough after only 3 months of light use and that I needed to replace them. They then charged me $50 for their assessment as ...there were no physical problems with the vacuum itself, and therefore their assessment wasn't covered by the Bosch warranty. Having replaced the filters, the machine just alarms every two minutes and turns off. This is the worst vacuum i've ever owned, and I regret having been talked into purchasing the vacuum at Harvey Norman, having originally requested a Dyson model. Massive regret, useless customer service. The only compensation would be a complete refund, but given the multiple similar reviews from other customers, Bosch is obviously disinterested in taking responsibility for their faulty product. What a joke.
Questions & Answers
Hi, I have the same problem with the sensor lights. Constantly checking the filters. Drives me nuts. Can replacements filters be purchased without ridiculous postage cost. Would love just to replace the whole machine.
Hi. I'm insure, I regularly and thoroughly cleaned the filters out to 'as new' condition and the problem always came back regardless.there are some online guides on how to drill through some of the filters to bypass the problem but may damage the machine. I'd contact Bosch, this machine is widely regarded to have these problems and hopefully they will honour your request for replacement.
I took the filters out and run it at 2/3 power. It works but not very efficiently
Thanks for the question regarding your Bosch Vacuum cleaner. We are sorry to hear that having issues with the appliance. Filters can be purchase on our website https://www.bosch-home.com.au/. We would recommended for you to contact our customer care team on 1300 369 744 to see how we can best assist you with your enquiry.
Kind regards Bosch Home Australia.
The vac sensor light comes on after a few minutes.ive cleaned every filter and still have this problem every time.is this model faulty?
I've been through this with mine too. In my opinion it is a design flaw of this model. I tried everything to stop that red light coming on! The good news...contact Bosch, the number is on the machine. They refunded my purchase in full (the machine was over 3 years old) and I have since bought a different brand. Whilst I was very disappointed with the vacuum the customer care was very good.
Thanks for your question regarding the Bosch BGS4U120AU.
If you are definitely cleaning the 5 filters in your appliance and washing or replacing them as required then Please contact us to discuss further.
If you need any more help, feel free to contact us on 1300 369 744.
Bosch Home Australia
What does it mean when the sensor control light turns on?
Thanks for the question regarding your Bosch vacuum.
The sensor control light indicates that the filters need to be cleaned. Please follow the steps in your user manual, washing any if necessary.
If you need any more help, feel free to contact us on 1300 369 744.
Bosch Home Australia.
Have done that, only a couple of months old...
Get an answer from our members and Bosch Home Appliances representatives
|Category||Barrel Vacuum Cleaners||Barrel Vacuum Cleaners||Barrel Vacuum Cleaners||Barrel Vacuum Cleaners|
|Bin Capacity||1.9 L||1.9 L||1.9 L||1.9 L|
|Cord Length||7.2 m||7.2 m||7.2 m||7.2 m|
|Power||1,400 W||1,400 W||1,400 W||1,400 W|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
Other Barrel Vacuum Cleaners
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.