The battery stopped charging in 3 month and basically no product support from BOSE!!
Bought it in July 18 and by Oct 18 the battery stopped charging fully. Logged support to BOSE online and received an email advise to upgrade the firmware. Replied back and advised that the firmware is already updated to the latest version. After that it's been more than a month that I haven't received any reply. Sent 3 emails requesting status update and next steps of troubleshooting. Moreover I really doubt support quality when I was advised to update firmware to resolve battery charging issue. I am really shocked that there is literally no su...pport though we pay premium price for Bose product. Moreover, with online support calls there is no case/ref/support call number that you can refer. I am thinking to report to Dept. of Fair Trading. I have all the emails for ref. I think we don't realize how bad is BOSE support until we require support. I think I deserve a replacement since the battery is faulty and doesn't charge. I hardly used it and really doubt about product quality and quality control. Lesson learnt.
$369 for 18-months of use!
Be mindful of reviews written within a few months of purchase. I too had been very impressed by the headphones and took great care of them. Unfortunately, once the measly 12-month warranty is over they'll likely break and you'll be expected to pay $269 to replace them. Outrageous. I could have purchased 5 pairs of the AudioTechnica equivalent for the same price - and cNet believe them to be on par. Don't waste your money on BOSE.
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