Battery goes flat under 2 hours
These are great sounding headphones and at first I had no complaints apart from them constantly falling out onto the ground. But in less than 2 years they are now almost useless as the battery goes flat very quickly. After experiencing terrible customer service with Bose previously I couldn't put myself through another stressful warranty claim.
Purchased at Qantas frequent flyer for $250.00.
Good Sound and Fit, Poor Long Term Quality
I received these as part of a promotion with my mobile phone purchase in July 2019 (it's now Feb/March 2021). While they're a great unit and very comfortable with good sound quality, the long term quality is extremely poor. The buttons on the buds perishes which means that you no longer use them. Initially it was just the lower volume but now all buttons including the one to turn them on have broken. They only offer a 12 month warranty on these. Considering you are shelling out $200+ on these this product failure is completely unacceptable. Avoid.
Purchased in July 2019.
I use these headphones rarely - about twice a week on the bus or when out for a jog / walk.
Due to the nature of the Low-Energy Bluetooth, they are constantly powered on awaiting a signal from a bluetooth device. As a result, the headphones go flat after about a 5 days of not even being used. Keep them in the case and they both go flat.
I would NOT recommend these headphones to anyone, surely you can leave a set of headphones for a week and come back and they've dropped maybe 5% of charge? Not these - these will be flat.
Its a known issue that's all over the Bose website - but Bose even refuse to acknowledge the issue and haven't released firmware to address it.
Purchased in October 2020.
I was a Bose fanboy but after those forget it
Really really disappointed with this where do I even start. The input lag? Or how bad they feel in your ears? Or the terrible phone call quality so many big big big disappoints I can’t believe it I loved Bose until this
Purchased in December 2020 at Myer for $300.00.
Honestly they suck
The sounds and feel of the headphones are overall great. However, the major catch is the headphones never stop charging. So if you were to fully charge the headphone case then put them away for later within the next day or two (without use) the case will be flat again.
Another thing I wish I knew before buying is the left earphone is basically useless. While taking a phone call the sound will only come through the right earphone (this is apparently a safety feature but is just annoying) and you can not listen to the left earphone alone. So whe...
Purchased in June 2020 at Myer for $280.00.
Stay away from Bose, premium price, premium sound, poorly designed products and worst customer service
Used the earphones and the buttons fell off after running out of warranty, a common scenario if you search the web. It is design fault but they would not admit.
Purchased for $259.00.
Stay away from this product
Rubber button felt off after 1 year and asked 180 dollars for service? What a joke
Do not buy bose. You will see very easy to worn out rubber thing. This is definitely a quality issue..
Purchased in May 2019 for $250.00.
Warning - Consider how you will use before you buy
These headphones have one incredibly significant limitation. They only play telephone call audio and audio prompts through the right ear piece. My primary intention was to use them for phone calls, but only getting sound through the right ear piece makes them annoying for this purpose. This incredibly significant limitation is not noted anywhere on the the main page of the product summary (see link below). I literally bought these to replace my old headphones where the left ear piece was not working. Due to how I purchased them (using cred...it card points) I can't return and get a refund - otherwise I really would. I think this will put me off all Bose products going forward because in a lot of ways I feel the way the product is marketed is unethical. As much as I try to avoid being trapped with Apple products, you have to give it to them that they can produce wireless headphones that can play telephone audio in both ears. I have written this review to make others aware so they don't fall into the same trap. Probably OK for music as that somehow manages to play in both ear pieces. https://www.bose.com.au/en_au/products/headphones/earbuds/soundsport-free-wireless.html#v=soundsport_free_wireless_black
Purchased in July 2020 for $300.00.
Absolutely terrible - would not recommend
Without a doubt one of the biggest rip offs I have ever been subjected to. These earphones constantly drop out on the bluetooth connection. One minute they work, the next one of the buds stops working and then it's a rigmarole trying to get them both connected again. Never have I been so frustrated with a product. I just can't believe they would release it with so many issues!
Purchased in February 2019 at Noel Leeming for $280.00.
never purchasing bose again
I bought these earphones for my husband for his birthday 1.5 years ago and i thought considering the price, its got to be high quality and long lasting. My husband hasn't used it too much over this time and a few weeks ago it stopped working. It kept making this beeping sound so he called Bose to which the first person he spoke to couldn't provide any help. He called again another day and the person suggested he update the software, which he did and it was still the same. He called again to which they offered him a new pair at the cost of $170 ...because the 1 year warranty was up. Sound quality and comfort was pretty good, but durability, which is my biggest point is extremely poor. The support service individuals were rude to my husband and didn't want to help.Maybe we happened to get a dud but safe to say, never purchasing anything from Bose again.
Purchased in July 2018 at Bose for $299.00.
Bose misleading customers
I bought today these they are designed to only work together and if you want to just use one while the left one chargers you can use the right earphone but if you charge the right earphone and use the left it disconnects.
There is no info to say how this work not happy never get them or any other bose products again until they learn not mislead there customers.
I Am writing this review to let every one know that theses headphones should not have passed quality assurance and whoever passed them need to have there head examined in and to be fi...red also all bose can say is that this is how they are designed and reckon it said that in the instruction manual and nothing on the bose website or four site. Don't buy this product if you want to only use one earphone as when it does you can't use the other eaephone
Purchased in March 2019 at JB Hi-Fi Retail Stores for $295.00.
Too large and fall out of ears
Asked for best wireless sound earphones for running. Cost $299.00 Didn't realise they were so large. Fell out even before I moved, then I ran on the spot and they fell out almost immediately. They could be ok for people with large ears but probably not suited for females, especially for sport purpose. Look large and cumbersome out of earlobes. JB HiFi were fantastic and refunded me straight away even though I had tried them on. I think I'll stick with wireless and over ear attachment for running in the meantime.
|Features||Charging Case, Microphone Included and True Wireless (Earbuds Only)|
|Battery Life||5 hours|
|Charging Time||2 hours|
|Manufacturer Warranty||1 year(s)|
|Colour / Finish||Black, Midnight Blue, Bright Orange, Ultraviolet|
- GTIN12: 017817748018 and 017817755023
- MPN: BOS00004
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