Waste of time and money. Will not buy Bose again
My son bought the Cinemate 130 system four years ago for over $2000 and it never worked acceptably with the Samsung tv, - sound was unreliable. It stalled completely during an update so I tried to get it fixed to sell, but as others have commented, it costs over $350 to send back to Bose in Sydney. Two other local businesses who fix electronic equipment couldnt fix it, so I am now left with an expensive piece of junk. I am disappointed as I try to buy quality goods and get them repaired rather than adding to the planets waste problem
Bose Soundtouch 300 Soundbar
My soundbar stopped working last week, no power to the system. tried all there troubleshooting with no success. Called Bose 1800 number and got an overseas operator which she was very difficult to understand. The unit is 18mths old which I thought was quite new still and it has packed up already. I always thought the brand of BOSE was exceptional quality, but have 2nd thoughts now. To top this off I purchase the same system as a xmas present for my partner and 2 days ago her base module stopped working, no power to the base module. Tried troubl...eshooting with no success either.. Her unit is 24mths old, still unacceptable for the price paid for these systems. So 2 systems have packed up in a matter of 2 weeks. Bose are charging me for repair of the base module. I spend around $5000 for both systems.
- Verified purchase
Bose Soundtouch 300 SOUNDBAR - is rubbish and unreliable
Search for this on Google and there are literally hundreds and hundreds of complaints about this product, Bose keep closing the issues as solved but the problems are NOT solved.
I've spent 4+ hours trying to re-connect the wireless base and rear speakers, nothing works, the processes is convoluted and obviously has serious flaws.
I've only had this working once, the iOS app keeps disconnecting from the network (while every other app works perfectly) and refuses to connect back to the network.
There is a SOLID signal, my networks are 2.4 GHz ...and 5GHz, I even went to the trouble of setting up another network to see if this useless system would connect, no obviously not... I'm using and about to turf the following: - BOSE SOUNDTOUCH 300 SOUNDBAR
Purchased for $2,500.00.
Poor after sales service. do not buy Bose
My soundbar 300 would not connect to the acoustimass or surround sound speakers after a software update.
Contacted Bose without success. They wanted to charge me $350 for a technician to look at the unit without any Guarantees plus I had to send it to Sydney
I have used Bose for over 20 years but never again
do not buy Bose the product should have lasted more than 2 years
Excellent sound, poor support
I have the Bose Soundtouch 300, 12 months old - works well with Samsung TV but cuts out for 1 sec every 5 secs on Bluetooth. Troubleshooted to confirm it is the Bose system. Switched off the Bluetooth and connected via WiFi - much better sound - excellent really. No longer using Bluetooth and it seems OK now. But Bose tech understanding and support is terrible.
Purchased in December 2017.
- Verified purchase
SOUND is GREAT. Internet radio is a good feature. ARC is a HUGE HUGE HUGE problem. Universal remote
SOUND is GREAT. Internet radio is a good feature. ARC is a HUGE HUGE HUGE problem. But at the same time ARC is also a problem on other end (TV side). It is expensive but worth it. The rear speakers do not add that much of sound effects but if you like spending extra 400 then go ahead with it.Remote is overall good but does not work with STAN completely and or some TV apps.
Regretful purchase, not worth any where near the money
Bought the sound bar, bass and invisible speakers for $2400. Not worth anywhere near that much money as poor performance at best.
I would describe the sound quality as OK when working, invisible speakers are useless, even after turning them up with the App update and the massive Bluetooth boxes connect to each unit makes them very much visible lol. System looses connection with TV so you are left with no sound until you play around for 15min. Tried to listen to the radio today but system required an App update and system update, 1hr later I c...
I have purchased this 2 years ago. Excellent sound quality. Bose is boss no comparison. It is advisable that you buy this with sub woofer if you watch a lot of movies. The sound bar is compact and it picks even the small sounds and project it in a way that it stands out.
Major connection issues avoid
Had major connection issues
App keeps losing speakers and can’t reconnect
Spent an hour on the phone to Bose and still didn’t get through to them
Tried connecting reconnecting reinstalling rebooting and absolutely everything in between but still no joy
Temperamental at the very best
Regretful purchase avoid
- Verified purchase
Do NOT regret , Made the right choice.
This is a great product. I was worried after reading many reviews complaining about various issues. But so far it has been great for me.
Bought it from JB Hi FI.
Sound Quality is great. and great full that Bose gave blue tooth function.
Only downside i see is the app provided by Bose compared to Sonos where Sonos app has more options.
- Verified purchase
Now Not Very Happy With Result
Obviously I could not do a full consumer test and so was limited to decision by feature fulfilment:
Had to have HDMI - ideally ARC
Had to have or be on the road path to AirPlay
Bought after buying a new television which had a great picture but I could not hear dialogue.
Sound much improved, but subtly as in it is unobtrusive and you are unaware that the sound is not coming from the TV. I have at times had to switch everything off to make sure it was working - it was, you don't miss the water until the well runs dry.
I have downgraded this fr...om 4 to 2 stars as 14 months after purchase I am still being told "AirPlay is coming sometime in the future". They have at least had the decency to stop putting early 2019, mid 2019. I am now working on the assumption that it will be never.
This is great!
Have had Bose before, but this exceeds expectations. Now has wireless surround speakers & great sound. Significantly better than another brand I am replacing. The app for streaming internet radio and music is excellent and very responsive. No lag waiting for it to load every time you use it. Very pleased. I have bought the (wireless) surround speakers and base unit which really enhances the sound experience. Why did I get rid of my previous Bose system? It didn’t have wireless surround speakers, this one has.
EVERYONE JUST BACK UP....HERE IS THE DEAL...READ THIS..WHO WRITES THESE REVEIWS
I read the reviews and did my own reviewing prior to buying. Now, one problem with some people is they have no idea how to trouble shoot. And when they do, they are stubborn as all hell, like the reviewer who refused to connect his cable to optical connection because the ARC connection just would not work....just outright bloody minded refused....not helpful at all. Anyway, I bought the soundbar first, and set it up and connected to older tv that does not have ARC. Sound was bloody impressive, who needs ARC if it caused you such drama.
Nex...t I bought the Sub....WOW...now i have my own criticisms as well, having to go through the setup with the headset again, I couldnt find it not realising when you add another speaker you have to do it all again...found it and no problem. Tested on deep bass sounds that blew me away....bloody great sound, very impressed. Prior to buying I read everything. I was aware there were major problems with the app. In their wisdom, Bose decided to keep on the internet an app they were aware of that caused the sound quality to be reduced. So the sound was great, then it wasnt. And to make things worse, you have to update the app when you load it or you cant use it. So i refused to download and use the app, knowing i might get crap software bugs. I used the remote only. Everything perfect. So I decided to buy the virtual invisible speakers. They were on special. I already knew people complained about them....you couldn't here any noise from them...bad reviews...I bought them and connected them, thinking I might end up not having that problem, and played movies....atrocious...couldn't even here them...put my ear to them and just heard them...Rang Bose and thoroughly sought a solution because other people could get them working. The solution was, they had some software settings that set them too low at factory, and downloading the app would fix it. BUT....isnt that the same app that was going to wipe out my good sound from the soundbar and sub? It was...I had to take a risk and download it. Bose told me if I download the app and i had issues i could refund the whole lot. So I did and I am happy I did, because the power of those surround speakers went up 10X. and I could now adjust the centre speaker on the soundbar ect. And I added the soundtouch 20. It connected in another room and fantastic. In summary, I added the app, downloaded my itunes libruary, put app on my computer as well and not one problem. Now I stream from the app all day and not one drop out, on internet radio from America. Bose have handled the software releases and the ARC issues poorly and need to answer to that, for sure. But for people to review a 1 for such a good system is ridiculous. Those issues could be, user set up the system too close to phones, and the router as well. The connection they have is not fast enough.
- Verified purchase
And the winner is .......Bose soundtouch 300 & Acoustimass 300
In doing my research for what will deliver my next decade of music and movie streaming, two systems kept appearing at the top of my list, the Sonos Playbar and the Bose Soundtouch 300, both I might add with their optional but absolutely necessary matching sub woofers.
Without tainting your own research by publishing my extensive notes I settled for the Bose.
As luck would have it on my visit to the Bose store they were offering factory refurbished units (read new) that took a massive $400 of the listed (and for the most part online) price. I ...
Have a soundbar 300 and subwoffer. was very easy to setup, sounds awesome. have always had good stuff from Bose.... had a few other products all still working and all sound great. in store service was really good, plenty of time to listen and well trained staff. I think they are good value for money
Beware of bugs
Turn itself off randomly, usually after an hour. You have to press a button on the remote to ensure it doesn’t turn off for another hour. Extremely annoying when you are watching TV. Rang Bose support, they say a patch would come out, asked when, answer is “maybe 6 months”. Left me with no solution but to returned the speaker and the sub back to Myers.
Sound quality is very good if you can put up with the above fault.
- Verified purchase
Bose SoundTouch 300
The Bose SoundTouch 300 is capable of an extremely-wide sound field, which benefits both when listening to your favorite music and watching movies. The speaker is capable of reproducing both dialog and incidental effects with crystal clarity, plus the Bose SoundTouch 300 system offers easy-to-use music streaming via Wi-Fi and Bluetooth.
I cant live without it
Ive always just bought basic all in one sound systems but this one blows them all out of the water. I love the app on the phone to control it and the quality is fantastic. Ive compared it to the Sonos which I think is slightly better but I do love the sleek look of the soundbar.
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