Good but only when the WiFi works
Bose markets itself as a premium brand and indeed they do make excellent hardware for the price point. Having great hardware however, is pointless when that hardware is reliant upon stable wifi functionality. Unfortunately, their SoundTouch app is USELESS! When trying to listen to digital radio the speaker(s) keep cutting out every few seconds. It doesn't matter if the speakers are removed and then reconnected to the wifi network: the problems persist. I have also experienced similar issues to those elsewhere described on this site. Other...sound and music apps perform perfectly on the same wifi network. Emails to Bose go unanswered giving the impression that they just don't care post sale. If Bose took the time to address the well-established issues with their apps then they would have an overall excellent product. As it stands however, I would not recommend Bose products on the basis of my experience.
Dont buy it
Sounds good, but connectivity is a drama. WI-fi doesn't connect. The app is useless. Hangs regularly. Have to reboot my phone to resolve.
Online help is useless.
Only way to use it is to plug in, which requires buying adapters if you want to use a phone or tablet.
Its rubbish - dont do it.
Purchased in December 2018 for A$599.00.
So close to being great
Love the sound and simplicity of the unit BUT (when I use the presets built into the Bose unit) my favourite internet station (from Russia) keeps dropping out. It works fine if I stream it via my 'phone and use Bluetooth to get it to play via the Bose unit, but this is so fiddly (compared with simply pressing a button on the Bose unit). Have contacted Bose who put me onto TuneIn who put me onto the internet station in question... let's hope the Russians read English!
Purchased in June 2019.
I purchased two of the Soundtouch 10, one Soundtouch 30 and the Soundtouch Wireless link to have sound all across our business premises. If i add up the amount of hours it takes every single day to reconnect every single speaker to the wifi system, i most likely have a full time position filled only to
create sound, which would make it the most expensive wifi system on the planet (just guessing here).
In short, i have tried to resolve this with Bose, the first emails where answered, they checked my wifi system, asked me to change from 5G to t...
- SoundTouch 30
- Verified purchase
Sound Quality Great - Terrible Internet Connectivity
Sounds quality is good - as expected from Bose. However the internet connectivity is horrible. It keeps disconnecting and reconnecting and therefore interrupting the listening experience. I have got a super high speed internet and have other devices that work perfectly. I have tried calling Bose customer support on multiple occasions and every time they want me to update my router setting - which does not help in the end. In the last setting they said it is a trial an error and keep changing wireless channel (about 20) until it is better. Clearly it is something to do with the product which they don't accept. Did not expect this at all!!!
I bought the Bose SoundTouch thinking Bose is a sound system name and thought it would be brilliant. Sadly it has fallen well short of expectations and now I am looking to discard it for something better.
Whats the problem(s) - upgrades are never straight forward. I have it loaded on a MacBook Air and whenever I try to run an update it consistently fails after its downloaded to update the system without repeated attempts. I find it easier to play through blue tooth rather than WiFi and the sound quality is not so good. There is no provision for stereo speakers so while the box is stereo there is no obvious distribution of sound.
It's a great speaker with a powerful sound. Very high Bose quality. I really appreciate also having the bluetooth available to play podcasts and youtube videos.
It would be perfect if it could stream podcasts natively instead of streaming them from an itunes.library on a running computer... which is very annoying.
Quite a powerful speaker
Like it design and its quality, base is good. However, there are some aspect which needs to improve. The onset time is way too long, i.e. you need 1-2 mins to get the machine started...come on, we are talking about a speaker...the other thing is that there is only limited app compactible with while you register your speaker in Australia (comparing to the US, which is not the best)....and the worse thing is....the app on your computer, keep crashing,,,crashing and crashing,,,,I gave up and only use it the app on my phone
Questions & Answers
about to send mine back app wont let me past setup managed to get spotify to work but lousy sound quality , don't have a network so I guess this is useless ! in store demo was great using their connection but too much other stuff required to make this thing work I think
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