Great speaker if you want a bluetooth speaker
Utterly useless product if you want to run it off your home wifi. Bose continually change the software which requires lengthy downloads, when all you want is to listen to the radio or some music. Not sure if these speakers are still being sold but if they are and you're considering buying one, don't. You will regret it.
Purchased in February 2016.
Good but only when the WiFi works
Bose markets itself as a premium brand and indeed they do make excellent hardware for the price point. Having great hardware however, is pointless when that hardware is reliant upon stable wifi functionality. Unfortunately, their SoundTouch app is USELESS! When trying to listen to digital radio the speaker(s) keep cutting out every few seconds. It doesn't matter if the speakers are removed and then reconnected to the wifi network: the problems persist. I have also experienced similar issues to those elsewhere described on this site. Other...sound and music apps perform perfectly on the same wifi network. Emails to Bose go unanswered giving the impression that they just don't care post sale. If Bose took the time to address the well-established issues with their apps then they would have an overall excellent product. As it stands however, I would not recommend Bose products on the basis of my experience.
Purchased in January 2017 at JB Hi-Fi Retail Stores for $599.00.
Dont buy it
Sounds good, but connectivity is a drama. WI-fi doesn't connect. The app is useless. Hangs regularly. Have to reboot my phone to resolve.
Online help is useless.
Only way to use it is to plug in, which requires buying adapters if you want to use a phone or tablet.
Its rubbish - dont do it.
Purchased in December 2018 for $599.00.
- SoundTouch 20
- Verified purchase
Great sound, shocking software and support.
I purchased this product as well as a Soundtouch 30, Soundtouch 10, Soundtouch Soundbar 300 and an Acoustimass 300 sub unit which links to the soundbar. These were all purchased through JB Hi Fi at Shellharbour after being recommended them over the Sonos system which I originally intended to purchase.
Well about the only thing going for these speakers is they do truly sound great and I would say out perform the Sonos speakers in terms of sound quality. Thats when they do work which is not often.
I was advised these newly released speakers wer...e supported by the same level of software that Sonos provides, but I discovered the Bose app and software support was woefully inadequate when compared. Still we sent complaints to Bose which were never answered and kept hope that the bugs and support would improve for these relatively new to the market products. Unfortunately I was wrong and the first software update which was meant to fix bugs did not get released for around 6 months. This I had hoped would fix bugs like the constant need to re-pair speakers, that they would randomly go to full volume while trying to slightly adjust volume and so forth. Nothing was fixed. It took about a year and a half to fix the issue of the volume problem with a software update. The software lacks functionality that Sonos has, including the ability to set playlists and so forth. As for the speakers, aside from the fact that you need to frequently re-pair them to your system, I have had terrible problems with the Acoustimass Bass Unit for example. This item being worth about a $1,000 when purchased simply died within a year and would not power up. It was swapped for a new Sountouch 700 unit by JB without issue, this unit has now died in exactly the same way. I fear this product likely has a problem with the reliability of its transformer in the unit. I have not experienced the same issues with serious malfunction with the Soundtouch 20 however.
Purchased at JB Hi-Fi for $400.00.
Rediculous to connect to SoundTouch 30
Great sound but it is almost impossible to have both speakers networked. As soon as you change music devices. Eg another phone. You must reconnect to wifi. Its infuriating. Never by bose if you want to network speakers.
Purchased in April 2016 for $700.00.
I purchased two of the Soundtouch 10, one Soundtouch 30 and the Soundtouch Wireless link to have sound all across our business premises. If i add up the amount of hours it takes every single day to reconnect every single speaker to the wifi system, i most likely have a full time position filled only to
create sound, which would make it the most expensive wifi system on the planet (just guessing here).
In short, i have tried to resolve this with Bose, the first emails where answered, they checked my wifi system, asked me to change from 5G to t...
Purchased in December 2017 at Harvey Norman for $1,700.00.
- SoundTouch 30
- Verified purchase
Sound Quality Great - Terrible Internet Connectivity
Sounds quality is good - as expected from Bose. However the internet connectivity is horrible. It keeps disconnecting and reconnecting and therefore interrupting the listening experience. I have got a super high speed internet and have other devices that work perfectly. I have tried calling Bose customer support on multiple occasions and every time they want me to update my router setting - which does not help in the end. In the last setting they said it is a trial an error and keep changing wireless channel (about 20) until it is better. Clearly it is something to do with the product which they don't accept. Did not expect this at all!!!
Purchased in January 2019 at Harvey Norman for $649.00.
I bought the Bose SoundTouch thinking Bose is a sound system name and thought it would be brilliant. Sadly it has fallen well short of expectations and now I am looking to discard it for something better.
Whats the problem(s) - upgrades are never straight forward. I have it loaded on a MacBook Air and whenever I try to run an update it consistently fails after its downloaded to update the system without repeated attempts. I find it easier to play through blue tooth rather than WiFi and the sound quality is not so good. There is no provision for stereo speakers so while the box is stereo there is no obvious distribution of sound.
- SoundTouch 20
- Verified purchase
In 2015 I received a 'free' SoundTouch 20 Series II Wi-Fi music system when I purchased a Lifestyle 135 Series III system. I could never get it to work at the time and have recently tried again. I think I have discovered the problem - it's just complete rubbish.
I should qualify this review by saying that I own 5 different Bose products. Their headphones are exceptional in my view but I am wondering about other items. The sound from these systems is okay to my ears. I know that some audiophiles detest Bose but I frankly think that they ...are not too bad. Overpriced maybe, but the sound quality is pretty good. My problems with the SoundTouch 20 Series II are manifold: while the range once supported Apple Airplay this is no longer the case; the setup process simply wouldn't work for my via either iOS devices (iPhone and iPad) or Mac OS - I only finally succeeded using a Windows PC; and finally, the WiFi capability of the speaker makes it simply unusable. On the lack of support for Apple Airplay, I guess that Bose are simply too cheap to pay royalties or whatever to Apple? That's extremely disappointing in my view. In regards to setup I cannot fathom why I could not get it to work via iOS/ Mac OS but I could via a Windows 10 PC. It does, I suspect, reflect a lack of software testing on the part of Bose. I tried numerous devices, setting-up wirelessly and with cables, and even restoring the system to factory settings. Trying via Windows and with the supplied USB cable it worked first time.
Software updates remove features you paid for
Buyer be ware. I tested a Bose Sound Touch 20 in the store using my phone, but within months a Bose update removed my phone from the supported phones. Having bought a new phone Bose has inflicted another update which has removed the internet radio preset button function.
I bought the Bose because I like to listen to advert free radio stations and now we must reset all the buttons and run them through a streaming service of Bose choice which will include adverts, unless we pay for an upgraded premium product. You can not ignore the updates, they effectively disable the product and app until you comply.
They have altered the product by stealth to one of a lesser standard than I paid for, who knows what they'll do next.
Questions & Answers
what is the difference between bose sound touch 30 and sound touch30 series.. which one is great?
about to send mine back app wont let me past setup managed to get spotify to work but lousy sound quality , don't have a network so I guess this is useless ! in store demo was great using their connection but too much other stuff required to make this thing work I think
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