Very impressed, would definitely recommend!
We signed up with Bow Wow when we bought our puppy and until last week had never needed it. He came down with gastro last week and ended up having a 3 day (2 overnights) stay at the vet until he was better. When we picked him up to bring him home, we filled out a small section of paperwork for the insurance and then that was all we had to do. The vet submitted the claim on our behalf and then Bow Wow did the rest. Our claim was submitted on Monday afternoon and by Thursday afternoon, the money was back in our account! We were reimburse the full 80% as per our policy. I am SO impressed with how quickly our claim was dealt with and processed and how stress free it was. I will definitely be recommending Bow Wow Meow to all our friends and family.
Great and no issues...but you need to get it day 1
We got our dog Toby 5 years ago, and took out a Bow Wow Meow Policy the day we got him as a pup. After the initial paperwork and vet appointments for the initial tests i can say that this policy has paid for itself 100 times over. Toby has had several surgeries and other issues of the years and we have NEVER had any issues claiming anything. However you need to make sure you get the policy the day you get your new pet. The longer you leave it, the more the risk that something can come up or be argued as 'pre existing'
You never know
I think the policy is excellent value and the claim process clear and prompt. You never know when you are going to need the back up of a good insurance policy. I have been with Bow Wow for more than nine years. I have owned dogs all my life and never had serious vet bills. But my darling Jack was diagnosed with cancer 18 months ago and thanks to my insurance I have been able to get him the best vet care. Unfortunately he is no longer in remission but is happy, comfortable and enjoying life. Bow Wow has given him 18 months more time and maybe a bit longer. You never know.
Best Pet Insurance Ever
Great value. Easy to set up. Claim process was seamless and quick. I have been with Bow Wow Meow for over a year. Will continue with them as the are great.
Quick and painless claiming
I have 2 dogs and been with BWM for 3 years+.
My girl had 2nd cruciate surgery (7 months apart) and claiming was incredibly fast and easy, only taking days.
Couldn't be without my having pet insurance definitely think money well spent for all pet owners.
Insurance When Needed
My little dog, aged 6, required surgery for both legs. She had prior surgery for patella, but then the cruciate failed on that leg years later. With the extra stress on her then functional leg, both were not coping. Double leg surgery was required and our little dog post surgery 6 weeks is recovering well. Bowwow insurance paid out on the $3200 claim within a week. Admittedly 80% paid, as per policy, thank you Bowwow.
Hassle free claim resolution and quick payment
Whilst Pet insurance can be expensive, It has been well worth it. Despite having initially been provided the incorrect email address to send medical history to, once I received the correct address, the claim was processed and funds received in 7 business days. We had an extension of the claim in which our Pablo had to return to the vet due to flare-up of the infection which was processed super quick. I would highly recomend Bow Wow Meow as they have served us well so far.
Wish I got it earlier
I feel my product is good value. Recently my dog has needed 2 surgeries which I wouldn’t have had the money to do with out the insurance. Best part is that the vet lodges the claim directly with Bow Wow and needs no interaction from me. Processed very fast. Thanks!
Easy resolution of claim
Our dog just had her second cruciate ligament surgery done, and the reimbursement was super easy and quick. The first one was a little more effort to get her medical history submitted, especially since a chunk of that was through vets in the US. They don’t have to save medical records for longer than 5 years. Once I explained that and that she moved over 7 years ago that claim was processed quickly also.
Great value, excellent service. Have been with the company for 3 years and cannot fault the service. It only takes 5 days to claim and be reimbursed. Highly recommend Bow Wow Meow.
Peace of mind with great Customer Service
I feel my policy cover for my pet is good value, it is so easy to make a claim using the on line app and generally have my refund in about 2 to 3 days. I've made many claims in a year and just recently I made a 2nd claim for something that you can claim once in a year but as a goodwill gesture Bow Wow Meow insurance covered the 2nd claim, more than happy with the customer service I have received over the 8yrs I've had this cover for. I'd recommend too anyone to take up this insurance for there beloved pet it is 100% peace of mind that you have coverage at any time it is needed.
Peace of mind and so easy to claim
Super easy to set up as claiming is even easier. Peace of mind knowing we are backed by bow wow for our fur baby.
Have been with them just under 12 months but have had to make a few claims.
Exceptional service from BWM over eight+ years.
The following is our reply to BWM, who recently asked our opinions of their product and service (March 2019).
"Your enquiry is very timely, as we have - as I'm sure you know - made several recent and quite large claims on the Bow Wow Meow policy for a nasty injury suffered in mid-January by our precious Shetland Sheepdog, Honey. Touching wood, he is now almost at the end of his successful treatment - which, by the way, was of outstanding care, compassion, and outcome from Queensland Veterinary Specialists.
To answer your question more specifically, yes, we are, and in the eight years or so always have been, been extremely satisfied with our dealings with you. The communication when you receive our claims is excellent, and payment quick, detailed, and transparent. And given Honey's chronic skin-condition, which will endure until he no longer does, it would have become a significant financial burden without the cover we have with you.
To go further, it has been (and is) my intention, once Honey has had his final check-up on the 20th, to insert a post into our widely-circulated local community on-line website, telling the story of his accident, lauding QVS, and above all pleading with other pet owners to ensure they have pet health cover: we are constantly amazed at how many do not. In the doggie circles that we move in the talk is often of which vet one uses, and which pet health company is favoured. We always sing the praises of Bow Wow Meow for reasons noted above, and I will be only too happy to post these words on the product review website that you quoted, and will also e-mail you a copy of my post on the local community website in due course.
But - and there's always a 'but' isn't there? - I do find your company's name mildly embarrassing to use - it's almost Enid Blyton-ish! I struck up a friendly relationship with the front desk admin staff at QVS on our many recent visits, and we developed a little word-play in which I was asked on each visit "what's the name of your insurance company?", and I play-acted covering my mouth and mumbling the words behind my hand, to much hilarity there! Why not 'Sensible Pet Health Insurance'? (Only joking of course!).
Lawrence and Brenda WATSON
(above) not so happy...
(above) - happier days!"
can’t live without it !
Easy to organise a claim on the customer portal. Staff always helpful and willing to assist. So grateful thanks bow wow meow have been with BWM for 6 months and it’s been a great experience.
excellent, but expensive
My claim took a few weeks to resolve, but I am very happy with the end result. I have had my policy for over 7 years and there has been a significant increase in premiums over that time, which I find expensive as I'm on a pension.
Easy and simple
Bow Wow has provided a very smooth and easy process for making a claim, submitted by myself or by my local vet. All claims have been processed in a very quick time frame. Very happy customer.
Really prompt and fair support of claims
I've been a Bow Wow Meow customer for 5 years with our two dogs. We've had a couple of small claims here and there which have always been promptly processed. This was our first big incident with our staffy requiring surgery to remove a mast cell tumor. Bow Wow Meow actioned our claim quickly and processed a refund to the amount we were expecting within 2 days. Thanks for making a stressful situation a little easier for us.
It was easy to set up and use. We felt ripped off by one item, however they corrected and refunded the issue straight away. Lucky we were able to find it.,
Very help full
Yes clam was good value
So easy to set up
Lodge my claim and with in hours i had a response
3months i have been with the policy December we took the pet insurance out
Excellent value for money and easy claim process. Great support
All of my 5 pets are insured with Bow Wow Meow, we have been a member for the past three years. During this period we have had a number of claims, one of which was quite substantial for radiotherapy treatment. At all times we have had no problems with the claim and reimbursement process. I highly recommend Bow Wow and have done so to a number of friends
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