Thankyou bow wow insurance
Lodged my first claim for my German Shepherd. During a stressful time bow wow insurance were so fast and efficient and made the bill the least stressful part - we were reimbursed for 70% of the bill within 4 days. The peace of mind plan is definitely worth the price. I will definitely be recommending this pet insurance and taking out policies for my future pets with them.
No claims first year insured and premium goes up!!
Have had my dog insured for 1 year, he is about to turn 2.
I have made no claims and his yearly insurance has gone up from $449 to over $600!!
What a joke! will I be paying over $800 next year.
Don’t purchase with them! Horrible experience!
This insurance company is horrible. DON’T purchase with them! They rejected claims for non sense.
When I first rescued my cat, she had a little bit of loss of hair in one spot, probably just skin allergy to new environment.
Then last month, I took my cat to the vet for another condition- feline acne, which is completely different from skin allergy. Acne is due to oily food or plastic bowl and incurred black chin acne. Bow wow meow declined my claim of feline acne because they think it’s pre-existing condition, which is totally bullsxxx! Th...ey should know these two conditions are totally different but just argued that they’re all skin problem. I have purchased this insurance for so long and never had a claim. I felt disappointed and disgusted by how customers are treated. They didn’t even cover consultancy fee but the cover said they would. I just cancelled my policy and want my money back.
Very happy customer!
I have been with Bow Wow Meow pet insurance for my Cavalier "Ruby" for 6 years now and I have never had a problem anytime I have made a claim. Simple process, around 80% each time and no hassles at all. Worth it for peace of mind.
Saved us this year
Having 4 dogs insured with bow wow meow and never really having to claim on them over the past 4/5 years, that all changed this year when one of our dogs went through a nightmare year with claim after claim of unrelated condition. Bow wow meow have paid out over $4,500 to us this year. I cant express how relieved we are to have the insurance in place, we have a few more claims to make before (fingers crossed) we can get a break from the vets and I also have everything crossed bow wow meow will pay them out as quickly as they have done the rest.
The so-called team of veterinarians of this company called the operation to remove the testes due to the threat of cancer in my dog as usual castration and, relying on my policy, agreed to return $ 50 only. Castration $ 350, the operation that my dog needs $ 1300, payments in case of cancer - $ 0 because it is not treated in animals. In this case, it remains to watch your pet slowly dying.
The reviewer stated that an incentive was offered for this review
The process was clearly explained and fair. The claim was quickly paid. Can’t ask for more than that.i would end this review now except they don’t accept less than thirty words. This is the only complaint I have with Bow Wow Meow.
Everything I expect with Pet insurance
We unfortunately had to make a few claims for our Pet Shiloh. However, Bow Wow Meow let insurance has an easy claims procedure which is fast, efficient and claims are settled in a timely fashion.
1st claim - perfect!
Lodged our first claim after an injury to our dog. Claim paid promptly and as per policy. We have only had the policy for 10 months but will be continuing.
First claim for an ear infection
Decided to ensure our tabby with Bow Wow after reading good reviews and chose the peace of mind plan.
We recently had to make our first claim due to our cat getting an ear infection. Our claim was initially declined due to showing clinical signs of a pre-exisiting condition but after The claim was reviewed they approved. I was very pleased with the way they handled my objection to the declined claim. They contacted me straight away and had it resolved within a day. I believe you don’t realise how good a company is until there is a problem and they have the opportunity to correct. I will certainly stay with Bow Wow insurance and use for a future furr babies.
Poster Company for why they say Pet Insurance is a rip off!
Do your research thoroughly people before you decide to sign up with this lot. Complete rip off and not worth a cent paid. Will be cancelling as soon as I can first thing Monday morning. Paid for the accident and illness level, second top I believe, and my dog had an ear infection. Not an uncommon illness with dogs and cleared with drops in a couple of weeks. Sent in the claim, which by the way took forever, and today received the rejection letter because he had had an ear infection prior to taking out the insurance, which had all cleared, and ...so they class this as a prior condition and so refuse to pay. He is a rescue dog who had been abandoned. Checked the dates and it was 8 days before taking out the policy so the VET notes said. Never even thought that an ear infection would be a preexisting condition. What a joke. So why in the world would you take out illness cover? An ear infection is an illness not a condition. Bit more expensive to change but then I have also heard from others, and seen on here, that renewal with Bow wow rip off skyrockets after the first year. They will come back and say all pet insurance providers will class this as a preexisting condition. Just goes to show how true it is that pet insurance is an expensive rip off. As I discovered from Choice: "Pet Insurance is the insurance a business sells when it wants to make money without providing any service at all. Riddled with exclusions and technicalities, pet insurance is one of this country's worst-value insurance products. It relies on emotionally manipulating your love of your pet to sell you worthless insurance. There was not a single policy that we could in good conscience suggest that pet owners consider buying".
We have been with Bow Wow since March 2015 when our Scottish Terrier was nearly 5. At that time the premium was almost $600 and it has slowly gone up until it was around $930 this year. During that time we have made no claims and I must confess that this year when I saw the premium amount I nearly opted out as our girl has never been unwell. Thank goodness we remained with them. A few weeks ago she woke up and her front legs were ataxic. We rushed her to the emergency vet and she ended up in hospital for 2 days. She recovered well and appe...ared to have gallbladder issues that needed following up. The ataxia is still a mystery but it appears to have been a one off event (we hope) and she appears to be fully recovered. She had a follow up gallbladder ultrasound a week later. The total emergency cost for the 2 days was $2880 and the amount we were reimbursed by Bow Wow was $2100, close to 80%. The follow up appointment was $360 and the reimbursement was $290. The claims were processed within several days which we were hugely grateful for as our credit card took a big hit. It is always hard to know what an insurance company is like until you make a claim. I am not interested in small premiums if when you go to claim they will not help you - it is just a complete waste of money. I just had to provide the information from the vet and we got a full breakdown of what percentage of each amount was covered. They did not have to chase me up after the first lodgement of the claim so there was no shilly shallying around. Very grateful and good to know should anything further happen (which we dearly hope does not) that we have assistance with any vet bills. Our girl is back to her wonderful bouncy happy self.
- Verified customer
So glad to have taken the plunge with pet insurance
I had looked around and chosen Bow Wow as it seemed like the best plan for my dog. Some people told me it was a waste, and to just save the money however I didn't want to have to come to make a decision about cost or my dog's health. I felt relieved when heard she needed to have major surgery, covering the vet bill was made a lot easier.
Don't pay 80% increase fees (as remove GST first) increased premium annually over 50% year on year.
Don't pay 80% increase fees (as remove GST first) increased premium annually over 50% year on year. Also treat all vet visits as different issues even when returning on a different day for the same condition.
I can't stress enough - Do not use this product.
I have just had my insurance claim turned down . No reason given other than the fact that my patella injury is not covered. Yet nowhere in the paper work is this disclosed.
This is a really expensive mistake for me - I just beg other people to please please not use this insurer! I have just paid $3500 out on vet care to not even have a properly worded letter sent on why the issue was refused.
I am currently now involved in having to take legal advice and contact the insurance ombudsman about this firm.
Excellent Insurance and Customer Care
We couldn't be happier with the care that Bow Wow Meow Pet Insurance has provided for our three cats. Their genuine care and concern for the health and wellbeing our pets has far exceeded our expectations.
Liana in the Customer Care Team has been exceptional to deal with - thank you so much Liana! You are a gem!
We also have friends who have pets insured with them and they too are very happy.
If you are considering a pet insurer, you won't be disappointed.
Easy claims with good turn around times
It was a very stressful time for us having our little puppy in emergency. I was so relieved to find that the claims process was so easy and efficient. You cannot judge an insurance company until it comes to claim time and for me Bow Wow was absolutely fantastic!
I have recently made two claims for significant operations for each of my two dogs. Bow Wow Meow processed the claims quit, and worked directly with my vet to get additional information required for processing. I couldn’t be happier with their service and general coverage of the policy.
Loved it! Until recently...
I had nothing but positive things to say about Bow Wow Meow until recently! I rang up to discuss removing Routine Care off my policy when my policy renews, because this is something I was told I could do when I took out my policy a year ago! But when I tried to do this I was told I would have to pay $105 instead of $71 a fortnight to remove it! How does that even make sense? Pay more money for less coverage?
Im very disappointed as Im now stuck with something I dont want on my policy especially when I didnt want to really take it out to begin with, I was talked into it!
Not happy! Taking my business somewhere else!
We have had our policy for one year and until recently have been quite happy and all claims paid on time. When it came time to add our new puppy to our existing policy the process was an absolute nightmare! Not only was I unable to add the new puppy online using our existing portal, the wait time on the phone was often 20 mins or longer to speak with someone and when I did get through the customer service staff were abrupt and rude! The last straw for me was when I was told as an existing customer that the premium per month for the new puppy (same breed by the way) would be $30 more a month! When I queried that the staff member was dismissive and I found another policy, a better policy so would not recommend Bow Wow!!!!
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