Great Insurance Experience.
Am first time insurer & no regrets. Recent claim with rebate lodged by vet upon payment. Bow Wow text claim progress & rebate received in bit over a week. Fabulous product & service.
So glad I chose Bow Wow Meow
Could not be more pleased with policies with Bow Wow; have 5( 4 cats and 1 dog) all insured with this company. Claim process very easy have never regretted taking out insurance with this company.
Really good experience
Bow Wow Meow was absolutely fantastic when my dog was having treatment for cancer.
My vet was able to lodge every claim automatically (so no paperwork for me) and the money was usually in my account in less than a week.
Bow Wow Meow covered 80% of everything (plus annual excess) and didn't dispute any claims. There were a couple of administrative stuff-ups I had to contact the company about but they were fixed very quickly.
Bases on my experience I'd definitely recommend them. Just make sure you read all the terms carefully before you sign up as they do have some limits and exclusions (e.g. they wont cover anything dental). But overall I was very impressed, especially as they are one of the cheaper options!
Very happy customer
Couldn't be happier with Bow Wow Meow. We lodged an expensive claim after only holding our policy for a few weeks and the whole experience was smooth and speedy. Really impressed. Organised our insurance within the first week of bringing our puppy home and so glad we did - accidents happen.
Great pet insurance plan and service! No issues so far
We have 2 cavoodle dogs that have a Peace of Mind policy.
So far so good. Claiming is easy and can be done online. It does take a few days to process.
The only issue was we weren't communicated that there was a new policy "Peace of Mind, Ultimate".
We were on a previous policy with limited limits etc. Our old policy remained and not changed to the new one automatically nor was we notified of new policy plans.
Can't believe I Needed It So Early!
We only took it out at the beginning of the year for our pup and we needed only a few months later. We submitted the claim through our vet and never had a problem. The response was very quick and we received our claim payment within 2 weeks of making it. Very impressed.
Very Easy Experience
We recently lodged a claim for our dog after ten years with Bow Wow Meow. A big thank you for the ease of experience and prompt resolution of our claim. It was great to know there was a safety net supporting us when we needed it.
- Verified customer
Terrible!!! Go somewhere else... they will dispute on a technicality issue.
You can get cheaper pet insurance with greater coverage if you shop around...you lodge a claim and they inform you that on a technical issue they cant cover you. They wouldnt even provide me with the information they based their decision on. Wasnt much claimed about $100 yet they wouldnt even reconsider... wasnt even worth disputing with them in the end. Obviously they dont want to keep their customers happy.
- Verified customer
My cat had a hip injury at only 9 months of age. He had to have multiple Xrays and a surgery done.
Bow Wow Meow were very prompt at processing and paying out all my claims and every single one of them was approved within days. The claiming process is very straight-forward: you just ask the vet clinic to email you the invoice and the vet notes, and then upload them to BWM website. Setting up insurance is also very easy, you do it all online and get the quote straigt away. You can also download and read Product Disclosure Statement in advance so ...
Delays in processing claim
My claim has been in the system for several months. There is always another excuse not to process it. Not Peace of Mind after all. A whole lot of hassle
Absolutely great services!
I said to my family that it would be good that there was a plan like this for human beings! My puppy had his shoulder broken playing with his best friend, a golden retriever puppy. This insurance covered 80% all the expensives exams and all surgery costs. Not sure what I would do if I didn't have this insurance. To make it even better, the claim process was very easy and quick. Highly recommended!
Saved me heaps
Got Insurance as soon as we picked up our puppy , thats about 4 months ago. Had 2 claims since, which was super easy to submit got our money paid after a week, so we’ll happy.
Had to nudge several times to get an answer
It was a straight forward claim for my 8 month old cat who has never had anything wrong with her before and comes from a pedigree breeder. I was asked 3 days after submitting the claim to send all history which I did instantly. I didn’t hear back so called and they said they hadn’t received the email with attachments so I resent and they said they had received and I would hear back in 5 days which I didn’t. I called again a week later and they said they were still waiting for the documents but after being on the phone for several minutes said t...hat actually they had received the documents and they were with the claims team. I asked them to escalate this to a manger and get back to be that day with a response. I received an email the next day and they said they couldn’t find any previous records for my cat at the vet I had to explain the reason is because she’s never had anything wrong with her at the age of 8 months. Eventually we revived the claim money but the process was painful and slow.
Easy to Claim on ultrasound
Having pet insurance with bow wow meow gave me a peace of mind. I have recently claimed a few small things and were happy with the claim so far. My vets recommended to me to do an ultrasound on my young dog for potential liver dysfunction . The result is clear and claiming is easy . The claim period usually within one week but the ultrasound took a bit longer . To know that my young pup do not have any hereditary illness makes me feel relieved after the ultrasound. I would have been so worried if this is not performed and since it is been advised by few vets to do it.
Very pleased with this service
BWM have been great to deal with so far. Unfortunately our 1 year old dog had to have some expensive screenings and tests. It's such a relief to know we can just go ahead with whatever is needed with the security of this policy.
Quick and easy
I have swapped over to BWM 10 months ago and have made several claims for my 18month old French Bulldog. The premiums are fair for my pets breed. Claims are super easy to do on the online portal and I am paid in less than 5 business days. Very happy.
Impressed with the refund
I was very impressed with the refund I received recently.
There were a couple of items that weren't claimable but I fully understood as to why.
The claim was settled in a fortnight so I was very happy with that.
I have been with this company for a number of years and hopefully will be for a lot more years to come.
Great experience with helpful customer service
I am so happy I have continued to maintain this policy for my dog. After 6 years of not having to claim a thing, she recent hurt her neck which required several vet visits, medication, a CT scan, and then a specialist surgeon to complete a disk slotting procedure on her neck. The full claim was accepted and I received the money back within the time frame specified, up to the annual limit of the policy. I rang to speak with the customer service team twice with queries and both times was very happy with the outcome and their explanations.
I would encourage anyone who can afford it to take out a policy. You just never know when you are going to need to use it.
|Contact Number||1800 668 502|
|24-Hour Phone Contact||No|
|Annual Benefit Limit||$15,000|
|Amount of Vet Bill Covered||Up to 80%|
|Minimum Pet Age||8 weeks|
|Accidental Injury Cover||Included|
|Routine Care Cover||Optional Extra|
|Emergency Boarding Fees||$500 if you are hospitalised for 5 or more consecutive days|
|Cooling Off Period||21 Days|
|Cruciate Ligament Conditions||$2,600 (6 months waiting period)|
|Waiting Period for Illness||30 Days|
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