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We have peace of mind and know we are looked after.
We have two 5 year old Kelpie dogs and two 1 year old cats, who we have insured.
Our dog Hugo was diagnosed with epilepsy May last year. The bills in a short time, went in to the thousands. We had claims being lodged, sometimes twice a week. Every claim, included one which was in the thousands from an MRI specialist hospital procedure, was processed and back in our account, in less than a week.
The claim process is so easy through the portal and you also have the new process of only paying the gap, straight up.
We have recommended Bowwow’ to ev...
Straight forward process during Stressful time
Grateful to Bow Wow for making the claim process so simple and communication of the claim progress is excellent. All 3 of my pets insured with Bow Wow, been happy with all my claims to date.
Claiming is easy and fast
My policy is excellent value, especially now that my girl is a senior. Claiming is so easy. Upon submitting a claim I am notified within 24 hours it has been received and within a couple of days I am notified my claim has been processed and the amount I will be receiving. I have been with bow wow for 9.5 years and have never had an issue.
Best decision made!
Best decision we made was getting a Bow Woe Meow insurance policy for our pet. The claims process is easy, the portal is easy to navigate. Most vets can send claim directly too.
Very easy and quick
Easy to process, Quick responses to claims, Good coverage, easy to use website, would use it again and for any other future pets.
Would definitely recommend to friends and family.
Quick and easy to claim
I've had multiple claims for my dog in previous years and the claims process for Bow Wow Meow has always been quick and easy. No issues whatsoever, just upload online and takes just a couple of days to process. Glad I chose them for insurance.
the amount of money we have had returned to us through claims have far outweighed how much we have spent for insurance cover for our 2 dogs. we had a recent bill of 11,000 and bow wow covered over 8000 of it.the peace of mind that we are covered for all accidents that may occur due to our boy always playing rough it definitely helps me sleep at night. claim process is super easy and money is transferred very fast!
Never use BOW WOW
BOW WOW will go to any length to avoid paying legitimate claims. I engaged a lawyer and they panicked and paid out.
Be prepared to take them to court to get claims paid.
Ring the ACCC for advice they will tell you to steer clear
Thank goodness for bow wow
Lodging claims is so easy and get procesed so fast with Bow Wow. What a relief after my dog suffered bladder stones and underwent expensive operations and dialysis. She’s doing well now and we’re so relieved we didn’t have to worry about the expense
A relief to have when surgery needed
Have been with this policy for 8 years . Easy to set up. Claim resolved very quickly.
Fairly good value but over the years debatable whether it would have been wiser to put money into a dog account every month
I have been with Bow Wow for 11 years. My dog is now 11 and has had some health issues of which were dealt with by a specialist vet and surgical team. I have found that when a claim is lodged payment for the claim is done in a very timely manner. Whilst my monthly out going to Bow Wow is now not a cheap exercise its to be expected as an animal gets older. I would recommend to anyone to get their insurance and stick with it. My dog is so important to me she is part of our family and this just gives me the peace of mind that she can get all the help she may need in her older years.
Excellent insurer. True to their PDS and policy document.
Absolutely love this company. I read a lot of PDS's and policy docs before settling for BWM, and have been very impressed. Fast and easy payouts, very responsive, and I've never had an issue with a claim. My dog has had multiple claims throughout her life and I have never had a issue.
Extremely satisfied with Bow Wow
My dog Archie has had a rough time of late with just having spinal surgery for a rupture disc. Having Pet Insurance with Bow Wow has made a big difference with the overall cost. The claiming process was very easy and was dealt with quite fast. I have been with Bow Wow for 6 years now and would not go anywhere else.
Bow Wow is amazing.
Both my dogs have needed surgeries. Without Bow Wow I don't think it would be possible to afford the expensive vet bills. So easy to claim. Been with Bow Wow for 6 years.
Great coverage and refund with no fuss
One of my two cats severely injured his back - he is a bit of a doofus. He had to have emergency spinal surgery to save his life - this was extremely expensive. I uploaded all relevant forms to the Bow Wow Meow portal and they kept me informed of the progress of my claim, which was paid very quickly. Such a relief to be with a good pet insurer - interestingly the vet specialist who did the surgery said that Bow Wow Meow are the best insurer in terms of paying for treatment, which is a great endorsement. I would highly recommend them. Meanwhile the cat is now absolutely fine (but still a doofus!)
Questions & Answers
Does the insurance increase every year? If so how much?
Hi M. Richardson, yes, the policy does increase each year as the premium is risk graded and age is one of the variables that impact risk. The increase depends on a few variables such as claims and vet inflation which is why the premium increase is only investigated closer to the renewed date. We wouldn't know at this stage what the increase would be.
Can you start on lower cover as a puppy and upgrade your insurance as they get older?
Hi, apologies for the delayed response. Yes, you are able to upgrade your cover at any time, but this new cover may be subject to waiting periods (eg. 30 day waiting period applies for most illness conditions if you upgrade from an Accident plan to the Peace of Mind or Ultimate Care plan). I hope this helps but please call us on 1800 668 502 if you have any more questions or would like to discuss further.
Hi there is there is cooling off or stand down period with this insurance?
Hi Deborah, yes there is. The cooling off period is 21 days from policy inception date.
Get an answer from our members and Bow Wow Meow Pet Insurance representatives
|Annual Benefit Limit||$20,000|
|Amount of Vet Bill Covered||Up to 80%|
|Minimum Pet Age||8 weeks|
|Accidental Injury Cover||Included|
|Routine Care Cover||Optional Extra|
|Emergency Boarding Fees||$500 if you are hospitalised for 5 or more consecutive days|
|Cooling Off Period||21 Days|
|Cruciate Ligament Conditions||$3,200|
|Waiting Period for Illness||30 Days|
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