My dog had surgery for peritonitis from bowel perforation, which happened after delivering a litter of puppies. The vets have said they don't know what caused the bowel to perforate and the issue is not pregnancy related. The insurance claim was rejected saying it's pregnancy related!!! It took over 3 weeks for them to reject the claim. I have asked them again and again that if I get a letter from the specialist saying the condition was not pregnancy will they cover the claim? They won't answer and keep going back to it was pregnancy related without any other valid reason. I will be taking this matter further to the ombudsman.
80% refund claim paid
Having reluctantly made the grudge purchase of cat insurance for my 6-month-old kitten in early December 2019, little did I know that it was the best choice that I could have financially made during the typically costly Christmas period.
Three months later my kitten accidentally fell 1.5 stories down from my balcony to the concrete floor below fracturing both arms and also dislocating one.
Following $10,033 of surgery and hospital treatment later, Bow Wow Meow effortlessly within 3 weeks promptly refunded 80% of my claim.
Never will I stray from taking out pet insurance or from Bow Wow Meow ever again!
Easy claim process after my dog was operated on to remove a twist tie she’d eaten.
I received the stated 80% refund quickly and without any problems.
The claim process was easy as well.
Definitely happy I took out cover with Bow Wow Meow, which had been recommended to me.
Fast & seemingly efficient
After being with Bow Wow for nearly 2 years Im very happy with policy and Bow Wow to date. All claims have paid up to amounts indicated in my policy. Would recommend Bow Wow to any pet owner.
Peace of Mind and then some ..
I've 5 pedigree large breed dogs insured with Bow Wow Meow. I've been with them for several years and recommend them to new puppy owners and other pet owners. Their claim process is usually quick, unless they need to investigate a new claim and research pet's health history. That can take a little longer, but they keep you informed of progress and work toward a quick resolution. I am a happy client!
Quick process. Get back what they say you will.
Claimed a few times for my cat and now once recently with my dog. My claims have been processed quite quickly each time and always got back what my policy said I would.
Unfortunately this is the second time I have needed to write a review for Bow Wow Meow.
We have had the insurance for around 3 to 4 years for our pup. We have made one major claim, approximately 2 years ago. This claim took a long time to be processed due to multiple errors, missing emails (sent to Bow Wow) and requests for completely unrelated veterinary certificates. Fortunately it was resolved and we couldn’t fault them on their response, despite the months it took to finally straighten everything out.
I’ve chosen to write this second revie...w unfortunately due to payment problems. At the end of December, my monthly premium was rejected due to changing accounts and obviously the Christmas season. The letter enclosed with the email informing me that payment for two months (December and January) was due in the 27th of January. I have been attempting to log onto the online portal for around a week so I could settle the bill. Finally and after much frustration, I emailed Bow Wow (I like to have a paper trail) and was informed that instead of the policy being cancelled on the 27th of January, it was cancelled at the end of December. They have requested that I call and get this straightened out (indicating some kind of glitch) but due to my previous experience of multiple phone calls, emails and other methods of communication - I’m not sure how effective this will be. With this in mind, I am now actively looking for another provider. However, I would like to reiterate that although the policies, procedures and guidelines set forth by Bow Wow Meow, their staff and customer service has been impeccable.
Don't expect great service towards the end of policy life.
My female staffy has been insured with with this company for years.
Recently my beautiful girl developed lumps on her chest and abdomen.
On advice from the vet I booked in to have the lumps removed and obtained a pre-approval from Bow Wow Meow before the operation.
Two weeks prior to the operation my dog required antiobiotics for a nasty cough she had developed. Following the antiobiotic treatment she was given the all clear and the lumpectomy took place.
My vet supplied all clinical notes relating to the surgery including, blood testing, surgery, post surgery antiobiotics etc. The vet also called Bow Wow Meow to make sure they had all notes required.
More positives than negatives
Unfortunately our little dogs have had more than their fair share of trips to the vet over the past 7-8 years. Ussually our claims have been processed quickly up until a large claim a couple of months ago. After checking the portal we could see that the claim was there but not moving. After a week or so we rang to enquire if there was something holding it up and although hard to understand the rep told us that the process takes so long but he would talk to his supervisor and make sure the claim was given a high priority. A week later it sti...ll hadn't moved so I called again. Different person, still hard to understand and recited the same comments, almost word for word. A quick check of the portal later that day and still nothing. My wife went onto the internet and checked out some reviews, in one of those someone suggested an email to the head office. We fired off the email and before you know it we had a reply (in English). Welcome back to good service, claim processed and approved within a couple of days. This week after more specialist appointments the vet submitted our claim, well 2 days and we receive an email that the claim has been received and is being processed. What a relief, hopefully Bow Wow is back on track and our dogs get well soon. Other than the one episode our dealings with Bow Wow have been straight forward and all previous enquiries had been dealt with by people who certainly seem to care and understand their products and processes.
So glad we had pet insurance
Although we all hate paying insurance (of any kind), you never know how grateful you are to have it, until something happens. I am so relieved we had Bow Wow
So Happy to have it
Ever since our little pup had her accident at 12weeks, BWM has been helpful and paid our major claims, even when she required further surgery over a year latter we had no issues.
Now we are not talking a few hundred dollars, we have spend over the $4k getting a specialist orthopaedic surgeon to operate on her injuries....
We could have only have done this after knowing that BWM was there to help us cover the costs, otherwise we may have had to consider the option that no pet lover wants to thinks about.
We are very happy that we have this cover..
Ric, Tash & of course Amber :)
Peace of mind
I have been with BWM since my JackRussell was a pup, he is now five. Recently he required emergency treatment and a stay at the vet. The claim was speedily processed and the refund paid without delay.
It has answered my needs in the last three years of my two dogs' lives
We have been with them for 16 years approx. The last three to four years were good when our elderly dogs. The claims were well processed well and in a timely. We felt it to be well adequate to our needs.
Prompt and efficient handling of claims
I have been with this company for 8 years, and although premiums are now quite high, as my dog ages, this is obviously when more Veterinary care and associated expenses may escalate. I have been extremely satisfied with the way my frequent , recent claims have been handled. I have been kept informed of their progress, and service has been efficient and prompt. Although I wish that it were possible to claim more than $300 annually for Vet consultations, I would still highly recommend Bow Wow Meow. Thank you for a great service.
Great benefits but slow claim process
I have 2 policies for my rotties and the benefits are great but when it comes to the claim process it can be really long and drawn out before you receive the remittance payment. sometimes up to 2 weeks before you see the funds and majority of the time you need the money back asap.
Fantastic policy and amazing customer service.
I currently have two policies active and they were very easy to set up, value is great and very affordable. One of my girls broke her leg and required surgery after only have our insurance for a few months but all claims were processed so quickly and its been such a relief during a very stressful time. Customer service has been amazing, all queries and questions have been answered quickly and efficiently. I could not be happier with this company.
They have been fantastic every claim processed no questions asked
Every claim has been processed promptly and according to policy. No grey areas or surprises. Would highly recommend. Have been with Bow Wow for 9 years. Easy to set up and excellent value for money. Joined when my dog was a puppy and have made a few really big claims.
Dont ask them to change anything on the policy
I have 2 dogs insured with bowowmeow.
somehow they had one dog payment coming out fortnightly and one coming out monthly. I phoned 3 times to ask for the premium to be collected on the same day to be told a premium is being processed and your account will be changed when this is processed. Never was: when I finally got annoyed with calling up to cancel the policy I was told I would be getting a month free for each dog becusse of the mess around. Well amazingly. One dog got a month free and the other one the premium still came out.
When I calle...
I work in the insurance industry and Bow Wow knows insurance!!
Bow Wow Meow are excellent insurers - easy to set up, easy to get a hold of, and efficient with their claims. We have our english staffy treated monthly for allergies and we aren't part of the claims process as its all done between our vet and BWM. I'd say any negative outcomes are a result of policy holders not reading and taking time to understand the product disclosure statement because hands down BWM are awesome (and no I do not work for BWM and am not affiliated in any way, other than being a happy policy holder)
Provided support when we most needed it
I joined Bow Wow Meow in 2011 for peace of mind and that is exactly it has provided. Whilst both my dogs are in great health we have had three very unexpected events with one of our Pugs, two in close succession in 2019. In total I would have faced over $12,000 in Vet bills, something I may not have been able to do. Knowing I had insurance gave me total confidence to go ahead with surgeries and my fur baby still being here. Since moving to online claiming, turnaround times are unbelievably quick and with Bow wow Meow following any reports from Vets, there is no running around needed.
Thank you Bow Wow Meow!
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