Good product, bad service
I'll start with the positives - the motorised blind is excellent and keeps my west facing room nice and cool in summer. The fabric and motorised components seem to be good quality, and having a remote control to operate it makes it easy to use. It also looks nice, and there were heaps of colours to choose from. Finally, it was pretty good value (even factoring in the electrician expense). Now for the negatives... they wanted a 50% deposit for the order (which is fine) but they wanted the remaining 50% paid the day BEFORE the install (which I di...dn't do and definitely don't recommend). I paid extra for a remote control with a timed function, but was told on the day of install that the remote control I paid for wasn't available. It took more than a month to finally get the remote and bizarrely they wanted to charge me extra for it (despite already having paid). What makes this a 2 star review (and not a 3 or 4 star review) is that the folding arms for my blind were only screwed into weatherboard and not anything more substantial. The first little bit of wind pulled the folding arm clean off the wall and made the blind un-usable. I knew the after-service is pretty much non-existent so I fixed the blind myself by attaching the folding arm to a solid piece of timber in my wall. If you decide to go ahead with this company, make sure you ask questions about how securely the blind is affixed to your wall! And definitely don't expect a good after sales service.
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