Bozzy are now Retractable
Unfortunately Bozzy has had to close there doors early this year. however one of there employees has started a company called Retractable.
Although they are different they do offer some of the same products as Bozzy did.
I phoned Bozzy Shades in November 2018 for a warranty claim on our blind, the person I spoke to took a message and non-one returned my call. I then emailed them, no-response, emailed them again in December 2018 saying I will make a complaint to Consumer Affairs if they didn't fix my blind. They then replied to my email and said they were fully booked for 2018 and would schedule the work in January 2019. Emailed them late January and didn't receive a reply. Should have smelt a rat!
Bozzy Shades are officially insolvent 15th Jan.
I had shade blinds installed by Bozzy in December. The only complaint I had was the mechanism of one was not working properly. They asked me to wait till after Christmas to get the problem fixed which I did. Now I find out administrators were appointed on 15th Jan. I’ve gotten off lightly as I think there will be others who have paid money and don’t have blinds.
Worst after sales service
Unfortunately they were installed incorrectly and multiple phone calls but no help and now their number is disconnected. Have tried to contact them but no luck
They sent a letter before Christmas to say they were coming but I think that was a delay tactic.
First contact with Bozzy Blinds was the 17th October 2018 regarding some storm damage to one of our existing blinds, to which we were told to download and fill in a claim form. Whilst we were not claiming, only wanting a repair, downloaded the form, filled it in, and returned it. Two weeks later they attended our residence and took away the damaged blind, stating that it was an easy weld type repair and it would be returned at the latest in two weeks. Then four weeks later and so close to Christmas of 2018, we were still waiting for the retu...rn of the blind and when my sister contacted them again, they said that they were closing for Christmas and that it would not be returned until early 2019. Now there is no answer of their phones, no web page to contact them on and all we want is the return of our blind, which had been paid for years before. By not returning our blind, not returning our calls, their intent is to not return it. This is stealing.
Lost all our money and no blinds provided
We were asked to pay 50% deposit in November 2018 which was over $3000. We paid. Bozzy kept coming out so many times to remeasure. We were promised blinds by Christmas 2018. They then demanded the full payment totalling over $6000. Which we paid. They kept changing the installation date because they forgot to order the tracks, or it was the wrong colour, or because they asked us to pay for additional infrastructure for a simple pergola. We paid up for the extras and still no blinds. They set up yet another installation date of 9th January 2019....No one showed up On 15 January my husband went to their office. A removalist van was there clearing out their office. The removalist said they’ve gone bust. So we have lost all our money. We initially thought they were grossly incompetent, now we realise they were committing fraud, taking money knowing they would not be supplying our blinds. We are devastated and embarrassed that we fell for their lies.
Beware shocking after sales service
Payed nearly $2,00.00 for 2 x motorised outdoor blinds.
On installation day I had to take the day off work, they had the wrong size so had to schedule another day to install and another day off work.
A month later the motor on one of them would not close the blind properly they came out in a couple of weeks and readjusted it.. all good until a few months ago same thing, rang them I filled out a warranty claim form first week in Nov. Didn't hear from them so called them a couple a few weeks later they said it can take up to 4 weeks form lodgem...
Beware of this mob.
Terrible customer service, incompetent installers, poor management One pole, three anchor points took 4 months, nothing for the whole of Summer. Shade cloth was wrong size after installation. Be very wary of this company. This is an honest review, not a set-up.
Bad bad bad
Take your business elsewhere!!! Terrible product and customer service none to speak of! Damaged product wrong colour and just a mess with a refusal of refund.
Rude customer service lies from start to end and damaged products with no one taking responsibility ! Buy elsewhere and save yourself $ and stress.
Awful customer service
Tried to get us to sign up on an illegal contract where they were demanding a higher deposit than they are legally allowed to request. Pointed it out to them and they got very nasty and were very verbally abusive. Glad I didn't give them my money.
Worst service and product ever!!!
After paying full price ($5000) for 2 blinds in may last year, we recieved a faulty product that took 3 1/2 months to repair. We had to phone regularly to chase up correct size handles and where repeatedly lied to and ignored. I would not recommend this company to anyone!
Product average, worst service ever recieved and super expensive for what you receive!
Shocking after care service
Purchased $6000 worth of shade blinds. Had them installed in Jan 2012.
1. The installer showed up and not all the parts were there, resulting in my wife having to take another day off
2. The channels were the wrong colour and installed anyway. I have grey posts on my patio and now white channels with my blinds. Apparently that is the colour I chose!!
3. One of the blinds is not level, the first time I saw it I could tell, but apparently its my paving that is not level! The fact that I can't tension this blind up evenly doesn't matt...
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