Brand House Direct Questions & Answers

Hi I put an order in on the 4th and have had no confirmation email,my first instalment has been paid via afterpay..can I have a confirmation email and tracking number of my parcel please..Thankyou my email is sjomeara@bigpond.com

Hi, Have been told I will receive an email shortly! No contact at all received Credit Card was charged no problem tho.Starting to suspect a scam.

Hi, I’ve ordered shoes from brand house direct, haven’t received any confirmation and then read these reviews! Does anyone have a mobile number or address for these guys as I’m not getting any response to the email or landline. Very concerned about their care factor / competence.
Thanks

Why haven’t I received an email confirmation for my order. Order number 339790.

If this site is a scam I will report you to the fraud squad. I want an immediate confirmation of my order please.

Hi, I placed an order on the 11th of may which was dispatched on the 12th but, I have still not received and it's been 2 weeks. My order number is #333903.

Hi, I have emailed you twice with no reply. Live chat 3 days ago said i would get tracking number that day or the next, still nothing. Live chat seems to be dysfunctional today. Can you PLEASE let me know what is happening with my order from 11 May. #333901. Thank you.

Hi ordered shoes 11th May and rang on 14th May as I didn't receive email confirming order. Was told shoes would be shipped by the end of week 15th. Well its now the 22nd May and still not been shipped. Please ship by close of business today or issue refund.
Order number 334146

Where is your store located?

Hi I would like a refund for my order that I am sure I will not get# 327547 my email is alangreve.30@gmail.com

Hi I had return items (order no 293816, $87.60 )send back by Australia Post on 15/01/2020, postage cost A$21.45 tracking no r644113030311250. I still waiting the credit amount go back to my credit card a/c.would you please help.once i received my credit i would put in a new order

My order was put in on 30th January with a statement that shipping would be 5 to 7 days. I was ok with that. The 7 days is now up and on visiting the website and checking my order, I find that the order hasn't even been prepared for shipping yet. My order number is 307378. What is going on here. People try to get a savings by shopping and are being misled.

Hi I bought a pair of Nikes from you, I ordered a size 8, but received yesterday a size 7. I bought them from you on Trade me. Please I need to change these shoes for a size 8. Its auction P180257988, thank you, and hope you can help me. Vicki

Hey does this company sell legit sneakers?
Specifically when it comes to Nike shoes

I have returned one pair of shoes and shipping with tracking showed that arrived at brand house direct in November last month but I am still waiting for the progress of the refund. How come they took so long to process? Have proof of chat and they promised to process right after the chat but still, nothing happens? tracking number is R226018027136512 and it was one pair of Adidas with hot pink stripes. The order number is 285706. I hope to hear good news from the brand house direct and process my refund please.

Can someone honestly tell me when my order will be dispatched?
5 days...won't answer messages. Ordered 28th November, still not even dispatched!

I have been desperately trying to get a resolution for my order #275381 but the responses seem very minimal and take ages. Currently I've been asking if there was a replacement pair possible but there hasn't been any response. Would sincerely appreciate if anything could done

Where is my refund for Skechers ordered in September received and returned promptly with everything as required. Have been overseas a month back now please refund as due and owing thank you

After all that you have put the incorrect address on the parcel so now it will have to go back to you, then come back to me, and you reckon you are not playing games to screw me around on purpose.

needing postal address

I have brought a pair of shoes need to return for a smaller size wanting to know postal address please