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Brand House Direct
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Lois W.South East Queensland, QLD
- Verified customer
Just what I was after. Comfort and look good. Great service.
I sent a review in when first asked for one but I wonder if you received it. It is as I have written in the title. Where is Mr Flufferpants? I enjoy reading his messages.
The sandals are a perfect fit. The service was quick. I am vey pleased.
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The reviewer stated that an incentive was offered for this review
- Verified customer
Perfect to buy from
It is Easy to navigate the site
Very satisfied with buying from the site wide range available
Quality is good and affordable
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- Verified customer
Great Service
The purchase was exactly what I wanted and when I needed to exchange for a size change they were very understanding. and didn't hesitate to accommodate my request.
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- Verified customer
online feedback
Online chat feedback did not return my answer so i had to call by phone, once this was done i received an email asking what was my query, when it was already resolved.
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SandraSouth East Queensland, QLD
- 2 reviews
- Verified customer
White sandals
Love my Scholl thongs. They are beautiful white and pretty with flower , very summery . They dress up an outfit straight away.
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- Verified customer
Not exactly Happy
I have purchased a number of shoes from you, all enjoy wearing, but find being charged a huge amount , but finding value of goods thru the mail unbelievable,
I payed over $220 plus huge postage for you to Value them at $10,now to send them back $22NZ shocking
So I’m sad and feel totally ripped off !
Ordered wrong shoes so worse
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- Verified customer
Shoes
Site was easy to use, there was a huge choice of shoes in every category for women ,men and children , delivery time was acceptable and shoes purchased were of the brand quality.
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Gabriela JamesPerth, WA
- Verified customer
very happy.
Just received my latest purchase. Sandals fit perfectly and are comfortable. Service is prompt and efficient. Recommend it to everyone.
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Beverley JoyceSydney, NSW
- Verified customer
Refund
Required a refund due to shoes not fitting.
We were pleased with the service easy to send back and refund arrived in due course
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Helen JonesLaunceston, TAS
- Verified customer
Excellent service
I bought the wrong size shoes, but was able to exchange for the right one, it was made so easy with one phone call, thank you
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Margie Davis
- 2 reviews
- Verified customer
My last purchase.
I bought a pair of shoes which I was happy with but they were too big I sent them back to get a size smaller and I have not heard anything more. My Order Number is 363806. But the service is fantastic.
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Joy CookHunter Region, NSW
- Verified customer
Thanks
Easy site, plenty of quality shoes, very quick response. The only issue I have is some of the shoes are wide and that is not reflected in the sizing.
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Susan DuffRichmond-Tweed, NSW
- Verified customer
Love the shoes and the service
I had to change shoes as they were too big. Great service and now I have shoes with perfect fit. Very happy with Brand Direct this is where I go for my shoes.
Susan
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T Dovile
- 2 reviews
- Verified customer
Great Service
Great quality and good range of shoes with quick delivery. Website was easy to navigate and their customer service was fantastic, they were very helpful with my return and sourcing another pair of shoes. I would highly recommend.
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Imogheena F.Darwin, NT
- Verified customer
Really helpful and practical
Easy to navigate this store, clear what I am buying, good reviews, and product info. Helped me choose well, but one pair wasn't a good fit, so it was easy to send back (expensive, but got a refund through paypay) and get another pair. The quality of all the shoes I've ever got from here are really good.
Definitely will use again
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- Verified customer
Easy to use
Shoes came quickly and as ordered. One pair didn't suit my feet so I had to return them. It would be great if free shipping for returns was available like it is with some other companies. No complaints!
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HollyGreater Melbourne (Metropolitan), VIC
- Verified customer
Great Dr Martens 1461
Really nice shoes enjoy them and amazingly fast shipping, so happy with the product great quality as they should be 10/10. Second time buying from Brand House direct and great service both times :)
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Wendy JSydney, NSW
- 4 reviews
- 4 likes
- Verified customer
Not that impressed
I only have an issue with the returns process as it is very expensive postage as they ask you to register the parcel and very slow give you your money back. It has been 15 business days so far (3 weeks) and still nothing
3 comments
I sent an email yesterday but no response. Order 370310
Lee S.Brand House Direct
Hi Wendy, the refund for your return has been processed. I have resent the email to confirm this.
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Eve CookSouth East Queensland, QLD
- Verified customer
Satisfied customer
I have purchased several shoes from Brand House direct and find the quality and price is very good with the products arriving speedily.
Will continue shopping with them in the future.
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- Verified customer
No complaints here.
Nice style. Good fit. Had to exchange for different size but all done quickly without any problems. Just getting too many emails now multiple almost every day. Would however use them again.
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Questions & Answers
Glenys Jacobsasked
I returned my shoes over 4 weeks ago,time even in these current circunstacei have sent msgs to customer service without reply
The only communication has been to write a review
Very unhappy and want my money or this will be esculated
No answers
Julieasked
Hi I put an order in on the 4th and have had no confirmation email,my first instalment has been paid via afterpay..can I have a confirmation email and tracking number of my parcel please..Thankyou my email is sjomeara@bigpond.com
No answers
Joan & Gregasked
Hi, Have been told I will receive an email shortly! No contact at all received Credit Card was charged no problem tho.Starting to suspect a scam.
5 answers
Lee S.Brand House Direct
Hi can you please advise your order number so I can assist?
#371453
Still haven't received an order confirmation on joangreg@xtra.co.nz Could I have that please?
Details
Category | Online Shops and Footwear Shops & Brands |
---|---|
Offers Free Standard Shipping | No |
Mens / Womens Clothing | Mens and Womens |
Labels Sold | Variety of Labels |
Buy Now, Pay Later Options | None |
Type of Footwear Offered | Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots |
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Lee S.Brand House Direct
Hi Wendy, can you please advise your order number so I can assist?