??!
1 photo
Brand House Direct

Brand House Direct

4.0 from 1,745 reviews · View Statistics

Reviews

Previous
Next

Reviewer Photos & Videos

Lois W.

Lois W.South East Queensland, QLD

  • Verified customer

Just what I was after. Comfort and look good. Great service.

published

I sent a review in when first asked for one but I wonder if you received it. It is as I have written in the title. Where is Mr Flufferpants? I enjoy reading his messages.

The sandals are a perfect fit. The service was quick. I am vey pleased.

Product Quality
Shipping
Return Claim MadeNo
SizingSlightly large

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

  • Verified customer

Perfect to buy from

published

It is Easy to navigate the site
Very satisfied with buying from the site wide range available
Quality is good and affordable

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

  • Verified customer

Great Service

published

The purchase was exactly what I wanted and when I needed to exchange for a size change they were very understanding. and didn't hesitate to accommodate my request.

Product Quality
Incentivised ReviewNo
SizingSlightly large
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Footwear Shops & Brands

Find out how Brand House Direct compares to other Footwear Shops & Brands

Know better, choose better.

Compare all
  • Verified customer

online feedback

published

Online chat feedback did not return my answer so i had to call by phone, once this was done i received an email asking what was my query, when it was already resolved.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large

Review collected in partnership with Brand House Direct

Sandra

SandraSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

White sandals

published

Love my Scholl thongs. They are beautiful white and pretty with flower , very summery . They dress up an outfit straight away.

Incentivised ReviewNo
SizingSlightly large
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

  • Verified customer

Not exactly Happy

published

I have purchased a number of shoes from you, all enjoy wearing, but find being charged a huge amount , but finding value of goods thru the mail unbelievable,
I payed over $220 plus huge postage for you to Value them at $10,now to send them back $22NZ shocking
So I’m sad and feel totally ripped off !
Ordered wrong shoes so worse

Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large

Review collected in partnership with Brand House Direct

  • Verified customer

Shoes

published

Site was easy to use, there was a huge choice of shoes in every category for women ,men and children , delivery time was acceptable and shoes purchased were of the brand quality.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

  • Verified customer

very happy.

published

Just received my latest purchase. Sandals fit perfectly and are comfortable. Service is prompt and efficient. Recommend it to everyone.

Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Beverley Joyce

Beverley JoyceSydney, NSW

  • Verified customer

Refund

published

Required a refund due to shoes not fitting.
We were pleased with the service easy to send back and refund arrived in due course

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Footwear Shops & Brands

Find out how Brand House Direct compares to other Footwear Shops & Brands

Know better, choose better.

Compare all
Helen Jones

Helen JonesLaunceston, TAS

  • Verified customer

Excellent service

published

I bought the wrong size shoes, but was able to exchange for the right one, it was made so easy with one phone call, thank you

Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Margie Davis

Margie Davis

  • 2 reviews
  • Verified customer

My last purchase.

published

I bought a pair of shoes which I was happy with but they were too big I sent them back to get a size smaller and I have not heard anything more. My Order Number is 363806. But the service is fantastic.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Joy Cook

Joy CookHunter Region, NSW

  • Verified customer

Thanks

published

Easy site, plenty of quality shoes, very quick response. The only issue I have is some of the shoes are wide and that is not reflected in the sizing.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Susan Duff

Susan DuffRichmond-Tweed, NSW

  • Verified customer

Love the shoes and the service

published

I had to change shoes as they were too big. Great service and now I have shoes with perfect fit. Very happy with Brand Direct this is where I go for my shoes.
Susan

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

T Dovile

T Dovile

  • 2 reviews
  • Verified customer

Great Service

published

Great quality and good range of shoes with quick delivery. Website was easy to navigate and their customer service was fantastic, they were very helpful with my return and sourcing another pair of shoes. I would highly recommend.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Imogheena F.

Imogheena F.Darwin, NT

  • Verified customer

Really helpful and practical

published

Easy to navigate this store, clear what I am buying, good reviews, and product info. Helped me choose well, but one pair wasn't a good fit, so it was easy to send back (expensive, but got a refund through paypay) and get another pair. The quality of all the shoes I've ever got from here are really good.
Definitely will use again

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Footwear Shops & Brands

Find out how Brand House Direct compares to other Footwear Shops & Brands

Know better, choose better.

Compare all
  • Verified customer

Easy to use

published

Shoes came quickly and as ordered. One pair didn't suit my feet so I had to return them. It would be great if free shipping for returns was available like it is with some other companies. No complaints!

Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Holly

HollyGreater Melbourne (Metropolitan), VIC

  • Verified customer

Great Dr Martens 1461

published

Really nice shoes enjoy them and amazingly fast shipping, so happy with the product great quality as they should be 10/10. Second time buying from Brand House direct and great service both times :)

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Wendy J

Wendy JSydney, NSW

  • 4 reviews
  • 4 likes
  • Verified customer

Not that impressed

published

I only have an issue with the returns process as it is very expensive postage as they ask you to register the parcel and very slow give you your money back. It has been 15 business days so far (3 weeks) and still nothing

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
3 comments
Brand House Direct
Lee S.Brand House Direct

Hi Wendy, can you please advise your order number so I can assist?

Wendy J
Wendy J

I sent an email yesterday but no response. Order 370310

Brand House Direct
Lee S.Brand House Direct

Hi Wendy, the refund for your return has been processed. I have resent the email to confirm this.

Review collected in partnership with Brand House Direct

Eve Cook

Eve CookSouth East Queensland, QLD

  • Verified customer

Satisfied customer

published

I have purchased several shoes from Brand House direct and find the quality and price is very good with the products arriving speedily.
Will continue shopping with them in the future.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large

Review collected in partnership with Brand House Direct

  • Verified customer

No complaints here.

published

Nice style. Good fit. Had to exchange for different size but all done quickly without any problems. Just getting too many emails now multiple almost every day. Would however use them again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Page 1 of 5
See all Brand House Direct reviews

Questions & Answers

Glenys Jacobs

Glenys Jacobsasked

I returned my shoes over 4 weeks ago,time even in these current circunstacei have sent msgs to customer service without reply
The only communication has been to write a review
Very unhappy and want my money or this will be esculated

No answers
Julie

Julieasked

Hi I put an order in on the 4th and have had no confirmation email,my first instalment has been paid via afterpay..can I have a confirmation email and tracking number of my parcel please..Thankyou my email is sjomeara@bigpond.com

No answers
Joan & Greg

Joan & Gregasked

Hi, Have been told I will receive an email shortly! No contact at all received Credit Card was charged no problem tho.Starting to suspect a scam.

5 answers
Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number so I can assist?

Joan & Greg
Joan & Greg

#371453

Joan & Greg
Joan & Greg

Still haven't received an order confirmation on joangreg@xtra.co.nz Could I have that please?

Get an answer from our members and Brand House Direct representatives

Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots

Visit official website

Other Footwear Shops & Brands

Previous
YesStyle

YesStyle

4.6
(5,110)
Luxe.It.Fwd

Luxe.It.Fwd

5.0
(104)
Birdsnest

Birdsnest

4.8
(133)
Showpo

Showpo

4.4
(3,955)
JENNEN Shoes

JENNEN Shoes

4.8
(101)
Hello Molly

Hello Molly

4.4
(500)
ASHLEY LIM

ASHLEY LIM

5.0
(47)
The Iconic

The Iconic

4.0
(2,608)
OzSale

OzSale

3.8
(12,268)
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.