Reviewer Photos & Videos
Zips in the boots I purchased were difficult to get up and down. Very poor quality zips
Boots looked beautiful on line did not look the same in reality
Not satisfied zips were very poor quality
Sell broken shoes and don’t care
I bought a pair of Merrell boots the soul started coming off they expect me to cut them up send pictures and then wait to see if I get another pair of shoes. Or I could of bought another pair and then waited see if they would return the other’s
Worst company service I have ever had to deal with totally rude
Treat you like a thief for there poor quality
Merrell won’t warranty any shoe from this so called company
Faulty product and customer service
It took 15 days for the order to arrive. When received, one of the shoes seemed to be different to the other one, it seemed used or made from a different material.
I contacted customer support and returned the shoes as advised. I also asked them whether I will receive the refund of the cost of the returning the item. It has been 15 days ago without any reply or update.
Order still not here 3 weeks since purchase obviously took order with no stock available big no no Emailed twice rang 3 times with no replies on emails or first two calls NOT HAPPY product good bought before elsewhere won’t be buying from this mob again TOO SLOW
Still waiting for them to ship my boots and nobody answers the email sent!
I ordered a pair of boots last week, and they still haven't shipped! I tried to contact them but nobody answers...
Not sure if it was a scam... they took my money but still no news from them!
My order is number #356597
I would think it twice before buying from them.
2 WEEKS AND NOTHING!
I ordered a pair of Doc Martens 2 weeks ago and I Have not received anything. I have called three times with the first two calls ensuring me it would be sent by COB that day, after 7 business days on my third call they 'checked with the warehouse', i then received an email saying they were mistaken and it would take 8 Days max. ( I then saw this in the fine writing under the description so fair enough) however extremely poor customer service for the first two calls promising other wise?
so i waited, have sent 5 emails to and from and still hav...
Deceptive product reviews- their system seems to not accept or publish less that 4 or 5* ratings.
I just tried to leave genuine feedback for 2 pairs of shoes that I had just received and it seems that Brandhouse Direct's review system will not accept below 4 star ratings! I then realised that, ,up until now ALL the feedback on this site, on all their shoes is nothing less than 4-5 stars! ... how is that even possible?
When I raised this with Brandhouse Direct, they stated that " not all reviews are 5 stars" .... and it appears that a small percentage of 4 stars has also been allowed/filtered through.
This is misleading and deceptive conduct, buyers are influenced by feedback and we expect it to be genuine and NOT filtered and misleading!
Scholl shoes poor quality
Scholl shoes appear to be not same as shoes from store.Cheaply made with no or little arch support .Will not be buying from Brand direct again.They are very hard on the sole of your feet
pool quality and faked brand
Purchased a pair of shoes from their website and take more than 5 days delayed and then arrived.
Only put on the shoes for half days the products just have problems.
Wrote to them you won't get any quick reply. Ring them and they said you worn the shoes and can not return the products. The customer service is pretty bad. 30days return policy is a not applicable to this one and appears a job. As their explanation is 30 days return policy is not applicable( their excuse is after wearing, you can use return policy.) The product is really of poor quality represents the service I received.
The products itself does not worth too much money but the time and energy I spent, and, bad service made me disappointed and exhausted.
BHD Denied Product Flawed, Refused Full Refund
Family purchased a pair of casual white shoes as a birthday present. When they arrived they looked worn and purplish. This is a significant flaw! It was hard to get in touch with BHD Support but when we managed to get through to them about the issue they demanded photographic evidence, claimed this took several days to arrive, then sought to claim the flawed look was how they were supposed to appear - their site doesn't show the product looking like this. When told the payment would be cancelled they were very unhappy. They said they would agre...e to refund the cost of the product but not the postage and said stopping payment would cause problems for several months. For whom, and why? Australian Consumer Law means consumers have rights. I believe we are entitled to claim the return postage costs but we'll absorb them as the price of our lesson. We will not be dealing with BHD again!!!
comfortable to wear everywhere
Mostly not having enough time to shop get the right shoes
Perfectly having online to have more different types of shoes to choose from
Mostly having special price as well
Delivered came very soon too
October 31st 2019 Update: Skechers Relaxed Fit Bikers Ranger Womens Comfort Sandals
Delivered stock and quality are very well. It take me less time to shop to find it. Most of time have special price as well .i will keep choosing in here more often for my family
Review collected in partnership with Brand House Direct
The reviewer stated that an incentive was offered for this review
DO NOT USE!! They are awful DO NOT USE
Their sizing is all wrong, I got a pair and they didn't fit, and asked for another pair to be sent different style and again they didn't fit. Then I asked for a refund as I couldn't find anything I liked, no as I already changed over a pair, I said I couldn't find anything. No change, I thought I found a pair of shoes, they sent them after I did my own research, they fit, but the quality was SH*T and they broke, I have emailed so many times with no response. DO NOT USE the worst site I have ever used
Very disappointing service
I purchased a pair of Scholl sandals in April. When I received them they were quite different from the images online and not suitable so I returned them. They were received back by the supplier a few days later. The refund has taken almost a month to receive and only after I opened a case with Paypal. I was asked to close the Paypal case (unusual!) but decided it was not in my best interests to do so. After I advised them of my decision, I didn't hear from them again nor would they reply to my emails. So beware if you are buying from this company!
The site was difficult to choose models, as pictures were small and did not easily identify features.
Ordered and paid for 2x Rockport World Tour shoes but received cheaper superseded model.
Then communication was too difficult to address the issue.
can you rate less than 1 star?
Bought a pair of shoes. arrived damaged in the sole. shipped back and request replacement to not have the same issue. The replacement was shipped and has the same issue again. Shipped back.
Now have no response on email and no shoes and no refund?!!
Questions & Answers
How do I track my international order?
Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.
Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.
Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.
I got mine within a week. Once posted it took two days of that week. So happy how fast they were.
How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!
Get an answer from our members and Brand House Direct representatives
|Category||Online Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||No|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||None|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots|
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