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Brand House Direct

Brand House Direct

4.1 from 2,250 reviews · View Statistics
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Listing monitored by Brand House Direct

Reviews

2.9
35 reviews
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  • Verified

Zips in the boots I purchased were difficult to get up and down. Very poor quality zips

published

Boots looked beautiful on line did not look the same in reality
Not satisfied zips were very poor quality
Very disappointed

Product Quality
1/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct
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Review collected in partnership with Brand House Direct

Derek
DerekRichmond-Tweed, NSW
  • 5 reviews
  • 2 likes

Sell broken shoes and don’t care

published

I bought a pair of Merrell boots the soul started coming off they expect me to cut them up send pictures and then wait to see if I get another pair of shoes. Or I could of bought another pair and then waited see if they would return the other’s
Worst company service I have ever had to deal with totally rude
Treat you like a thief for there poor quality
Merrell won’t warranty any shoe from this so called company

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Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi Derek, thank you for your feedback. I am sorry to hear that you are unhappy. We were more than happy to send you a replacement pair or offer a refund. We were trying to help.

  • Verified

I didn’t like the shoes was too hard

published

I didn’t like the quality was too hard and uncomfortable To wear it And slightly too big on me But I still continue to look for another shoes

Product Quality
3/5
Shipping
4/5
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi Marianna, you are more than welcome to return the shoes for a refund or exchange. We are happy to help.

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Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

NewCustomer
NewCustomerSouth East Queensland, QLD

Faulty product and customer service

published

It took 15 days for the order to arrive. When received, one of the shoes seemed to be different to the other one, it seemed used or made from a different material.
I contacted customer support and returned the shoes as advised. I also asked them whether I will receive the refund of the cost of the returning the item. It has been 15 days ago without any reply or update.

Product Quality
2/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi I am so sorry to hear that! Can you please advise your order number so I can assist please?

NewCustomer
NewCustomer

Order #387615
Thanks

Brand House Direct
Lee S.Brand House Direct

Hi our office was closed for a few days over the Christmas public holidays. They have reopened today and have emailed you a reply. Thank you for your patience.

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sam
sam
  • 2 reviews
  • Verified

Poor service

published

Order still not here 3 weeks since purchase obviously took order with no stock available big no no Emailed twice rang 3 times with no replies on emails or first two calls NOT HAPPY product good bought before elsewhere won’t be buying from this mob again TOO SLOW

Product Quality
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi can you advise your order number so I can assist please? We do value your business and would like to rectify this matter.

sam
sam

Order374533 Wednesday 28th oct 20 a at 2.50 pm still no shoes

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Review collected in partnership with Brand House Direct

vero
veroSydney, NSW
  • 2 reviews
  • Verified

Very poor after sales service

published

I ordered a pair of Saucony runners back in May. They arrived but were faulty. It took until August, and a dozen emails, before a replacement pair were sent to me. You were very reluctant to accept responsibility for the faulty pair of shoes.

Product Quality
2/5
Incentivised Review No
Sizing True to size
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Still waiting for them to ship my boots and nobody answers the email sent!

published

I ordered a pair of boots last week, and they still haven't shipped! I tried to contact them but nobody answers...

Not sure if it was a scam... they took my money but still no news from them!

My order is number #356597

I would think it twice before buying from them.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi the order has been shipped. We have also emailed you the tracking details. Have you received this email?

georgia s.
georgia s.Mid North Coast, NSW

2 WEEKS AND NOTHING!

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi Georgia, can you please advise your order number? I would like to assist please.

georgia s.
georgia s.

#324574

Jen
JenGreater Melbourne (Inner), VIC
  • 9 reviews
  • 9 likes
  • Verified

Deceptive product reviews- their system seems to not accept or publish less that 4 or 5* ratings.

published

I just tried to leave genuine feedback for 2 pairs of shoes that I had just received and it seems that Brandhouse Direct's review system will not accept below 4 star ratings! I then realised that, ,up until now ALL the feedback on this site, on all their shoes is nothing less than 4-5 stars! ... how is that even possible?
When I raised this with Brandhouse Direct, they stated that " not all reviews are 5 stars" .... and it appears that a small percentage of 4 stars has also been allowed/filtered through.
This is misleading and deceptive conduct, buyers are influenced by feedback and we expect it to be genuine and NOT filtered and misleading!

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi Jen, I am sorry that you feel that way. Customers have the option to leave a review of their choice. We always do our best to try and help our customers as best we can.

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  • Verified

Scholl shoes poor quality

published

Scholl shoes appear to be not same as shoes from store.Cheaply made with no or little arch support .Will not be buying from Brand direct again.They are very hard on the sole of your feet

Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi I am sorry to hear that. Perhaps the style you purchased may not be suitable for you. If they are brand new in the shoebox, you are welcome to return them for a refund or exchange? We are always here to help.

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Review collected in partnership with Brand House Direct

Kel
KelSydney, NSW
  • 16 reviews
  • 6 likes
  • Verified

Erratic performance

published

Paid top price for product that was half price the next day; told I would be given a great price on another item and then I was ignored.

Bought another product and told it was shipped eight days later. Yet to arrive.

Might be being a little too hard but this mob cost me money.

Product Quality
5/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi Kel, thank you for your feedback. I am sorry to hear that. Can you advise your order numbers so I can look into this for you as a high priority? I would like to try and rectify this for you as we value your business.

Kel
Kel

297978 from BD website and E bay item #272971338660. I was contacted by Leanna about E bay transaction who told me you couldn't give me much discount then asked that I look at another product which I did and then I was ignored.

Kel
Kel

Typical. No contact I always wondered if promises of rectification were real or spin. I have my answer.

The other product turned up and very good but still waiting on great deal for being overcharged.

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Review collected in partnership with Brand House Direct

  • Verified

pool quality and faked brand

published

Purchased a pair of shoes from their website and take more than 5 days delayed and then arrived.
Only put on the shoes for half days the products just have problems.

Wrote to them you won't get any quick reply. Ring them and they said you worn the shoes and can not return the products. The customer service is pretty bad. 30days return policy is a not applicable to this one and appears a job. As their explanation is 30 days return policy is not applicable( their excuse is after wearing, you can use return policy.) The product is really of poor quality represents the service I received.

The products itself does not worth too much money but the time and energy I spent, and, bad service made me disappointed and exhausted.

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Product Quality
1/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi thank you for your feedback. We are more than happy to help. Please email your order number and information regarding the issue with the shoes to support@brandhousedirect.com.au so we can assist further.

I have written to the email address Brand House Direct <support@brandhousedirect.com.au> on 23rd Dec, 2019. However, I called to track for the response. I received nothing feedback . So far, I didn't receive any response yet.
The order is #291241.

Brand House Direct
Lee S.Brand House Direct

Hi can you please check the order number and advise? The order number should be six digits.

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BHD Denied Product Flawed, Refused Full Refund

published
Product Quality
1/5
Incentivised Review No
Sizing True to size
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi John, can you please advise your order number so I can look into this asap for you? We are always here to help.

Hing Wah Lau
Hing Wah LauSydney, NSW
  • Verified

comfortable to wear everywhere

published

Mostly not having enough time to shop get the right shoes
Perfectly having online to have more different types of shoes to choose from
Mostly having special price as well
Delivered came very soon too

October 31st 2019 Update: Skechers Relaxed Fit Bikers Ranger Womens Comfort Sandals

Delivered stock and quality are very well. It take me less time to shop to find it. Most of time have special price as well .i will keep choosing in here more often for my family

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Thank you for the feedback. Enjoy your shoes :)

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

DO NOT USE!! They are awful DO NOT USE

published

Their sizing is all wrong, I got a pair and they didn't fit, and asked for another pair to be sent different style and again they didn't fit. Then I asked for a refund as I couldn't find anything I liked, no as I already changed over a pair, I said I couldn't find anything. No change, I thought I found a pair of shoes, they sent them after I did my own research, they fit, but the quality was SH*T and they broke, I have emailed so many times with no response. DO NOT USE the worst site I have ever used

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Brand House Direct
Lee C.Brand House Direct
Kwoodie
Kwoodie

My name is Kate not Karen. I had PayPal sort it, they refunded me when I got no response from you.

Brand House Direct
Lee C.Brand House Direct

Questions & Answers

Lucas M.
Lucas M.asked

How do I track my international order?

1 answer
Brand House Direct
Lee S.Brand House Direct

Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.

William T
William Tasked

Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.

Jeanette Bilson
Jeanette Bilson

I got mine within a week. Once posted it took two days of that week. So happy how fast they were.

Louise
Louiseasked

How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!

No answers
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Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots
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