Deceptive product reviews- their system seems to not accept or publish less that 4 or 5* ratings.
I just tried to leave genuine feedback for 2 pairs of shoes that I had just received and it seems that Brandhouse Direct's review system will not accept below 4 star ratings! I then realised that, ,up until now ALL the feedback on this site, on all their shoes is nothing less than 4-5 stars! ... how is that even possible?
When I raised this with Brandhouse Direct, they stated that " not all reviews are 5 stars" .... and it appears that a small percentage of 4 stars has also been allowed/filtered through.
This is misleading and deceptive conduct, buyers are influenced by feedback and we expect it to be genuine and NOT filtered and misleading!
Scholl shoes poor quality
Scholl shoes appear to be not same as shoes from store.Cheaply made with no or little arch support .Will not be buying from Brand direct again.They are very hard on the sole of your feet
Review collected in partnership with Brand House Direct
Questions & Answers
My order 482351 has not yet been shipped. Is there a problem, I have sent emails and had no reply.
Please let me know what is happening.
Hi the order will be shipped this week. We have had shipping delays as a result of staff shortages in the warehouse due to the pandemic. We thank you for your patience.
Why do uou not answer your emails I purchased some shoes over a week ago and i still have no infirmation for when itll be posted
Hi Kim, can you please advise your order number?
Hi the order will be shipped this week. We will email you a tracking number once dispatched.
I am trying to get in contact in regard to my refund since last week. No one get back to me. My order number is 468649.
If you paid using Paypal then raise a dispute via Paypal as they are excellent when there is a issue with receiving refunds.
Possibly email Brandhouse so you have a trail of evidence.
Hi, the returns department is closed right now as it is very early morning. I will follow up the return status when they reopen later today and will get back to you. Thank you for your patience, it is likely just in queue to be processed as it is a very busy period just before Christmas.
Thank you. I have received my refund today
Get an answer from our members and Brand House Direct representatives
|Category||Online Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||No|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots|
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