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Brand House Direct

Brand House Direct

4.0 from 1,914 reviews · View Statistics

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Daly

DalySouth East Queensland, QLD

  • 2 reviews

Badly designed

published

Be very wary when purchasing from this site. Shoes are often badly designed and would not even be saleable in a normal retail outlet.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceNot as advertised
19 comments
Brand House Direct
Lee S.Brand House Direct

Hi Daly, can you please advise your order number? I would be happy to help you resolve your concerns. If the shoes are returned in original condition, unworn and in the shoebox, you can return them.

Daly
Daly

They are unwearable. The postage is prohibitive.

Brand House Direct
Lee S.Brand House Direct

Hi Daly, can you please advise your order number so I can try and assist please?

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  • Verified customer

I didn’t like the shoes was too hard

published

I didn’t like the quality was too hard and uncomfortable To wear it And slightly too big on me But I still continue to look for another shoes

Product Quality
Shipping
Return Claim MadeYes
SizingSlightly large
Product AppearanceNot as advertised
1 comment
Brand House Direct
Lee S.Brand House Direct

Hi Marianna, you are more than welcome to return the shoes for a refund or exchange. We are happy to help.

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Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

  • Verified customer

Customer service is non existent however once the right person finally contacted me a refund was quickly made

published

Returned shoes for a smaller size. You have had them for over two weeks and tell me they are still waiting to be processed

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceAs advertised
4 comments
Brand House Direct
Lee S.Brand House Direct

Hi Glenda, can you please advise your order number so I can assist?

Glenda
Glenda

394686 but I doubt you will do anything satisfactory as no one else has

Brand House Direct
Lee S.Brand House Direct

Hi Glenda, we sent you an email to offer you some alternative styles available in a smaller size. We hadn't heard back from you so the refund for the return was processed. I think some miscommunication has occurred, I am so sorry about this!

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Review collected in partnership with Brand House Direct

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Vicki PS

Vicki PSSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Very poor customer support

published

I've had good experiences with Brand House Direct until recently. I had to return one of two pairs of women's shoes (Scholl Orthoheel) because they were a poor fit. Eight days after they were received at the Broadmeadows warehouse I hadn't heard back or received a refund. Both customer service phone line and online chat were unavailable at 2.30pm on a Wednesday. Still waiting!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Brand House Direct
Lee S.Brand House Direct

Hi Vicki, can you advise your order number so I can assist? Our phone lines were operating on Wednesday so I am so sorry you couldn't get through.

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Review collected in partnership with Brand House Direct

  • Verified customer

Great service

published

I purchased a pair of Homyped Sari shoes and to my disappointment, discovered that my usual size was too big. A smaller size was not available I was provided with links to alternative styles and offered further help if none of those w. ere acceptable. I am very happy with my new Homyped Superfly in sage green. Great service.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified customer

review

published

Lots of good brand name shoes to choose from. The shoes fit well and are very comfortable. Would use again.

Product Quality
Shipping
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

  • Verified customer

Fast and efficient service, disappointing product

published

A huge range of shoes available and suitable styles were easy to find. Unfortunately the quality of the pairs I received was not what was expected for the price and they were returned.
It took quite a while to receive the refund (apparently there was an email which I did not receive asking if I wanted a refund, even though it was clearly stated on the return form sent back with the shoes). The refund was only processed after a follow up phone call 2 months later.

Product Quality
Incentivised ReviewNo
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Kez

KezAU

  • 7 reviews
  • Verified customer

Awesome selection

published

Great pricing and delivery, range is fantastic, the quality offered is excellent, easy site navigation and purchase process. Loved my purchase.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified customer

Great shoes and great price

published

Great quality, naturalizer emiline shoes, so comfy I bought another pair. Also bought a pair of sandals, great look and comfortable

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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Sharon Moore

Sharon MooreSouth East Queensland, QLD

Do Not Buy From This Company - The Reviews Are Lies And There Customer Support Doesn't Exist

published

The reviews against the 2 shoes i bought were lies and made up. The shoes where crap and I had to pay $16 to send the first crap shoes back - "Rockport World Tour Classic Womens Wide Fit Comfort". There like wearing cement. Absolute crap and definitely no good for nurses or anyone standing for more than 5 minutes. Then their other advertisements lied and they sent me- "Homyped Lauren Womens Comfortable Supportive Thongs" - which are faulty and your toes hang off the end. And - "Asics Womens Leather Gel-Foundation Walker 3 (Extra Wide)" - which are advertised as the wrong size. And now they want me to spend another $16 or more dollars sending them back so they can rip me off more.....

Product Quality
Incentivised ReviewNo
SizingVery small
Product AppearanceNot as advertised
Similar opinion? Write a review on ProductReview.com.au!
  • Verified customer

Great Customer Service.

published

Choosing, ordering and paying were easy to navigate. Excellent communication regarding order and delivery. Prompt and efficient delivery. Sturdy packaging. Love my shoes!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

B Giles

B GilesCentral Highlands and Goldfields, VIC

  • 2 reviews
  • Verified customer

Wonderful range and service. Highly recommend.

published

Great service. Needed to make exchange & select different style & size. All handled so well - great range of choices offered. Love my shoes.

Product Quality
Shipping
Incentivised ReviewNo
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

CF

CFHobart, TAS

  • Verified customer

Thanks

published

Slow delivery on my exchanged order. The doc marten boots are a really good price though, so worth the wait. Thanks.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified customer

Thank you for excellent service, had to exchange for a smaller size. No problem and was done promptly.

published

Easy to navigate the store and found what I wanted.
Great variety to look at
I am very pleased with my purchase and the quality is excellent

Product Quality
Incentivised ReviewNo
SizingSlightly large
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Amanda

AmandaMurrumbidgee Region, NSW

  • Verified customer

Great Selection

published

Great selection of shoes with easy site navigation and all shoes are reasonably priced and an easy process to return shoes that dont fit are were not what you were after when received

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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Mary Reynolds

Mary ReynoldsHunter Region, NSW

  • Verified customer

Love the company, no probs

published

Have bought a few prs shoes from Brand house Direct., but usually Planet brand. No probs at all. But last pr, diff brand, but too big, had no probs returning n exchanging 4 another Planet pr. Rang them, spoke 2 a very nice helpful young lady. She organise exchange n am waiting 4 exchange.
Very impressed with service and highly recommend Brand House Direct

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Lois W.

Lois W.South East Queensland, QLD

  • Verified customer

Just what I was after. Comfort and look good. Great service.

published

I sent a review in when first asked for one but I wonder if you received it. It is as I have written in the title. Where is Mr Flufferpants? I enjoy reading his messages.

The sandals are a perfect fit. The service was quick. I am vey pleased.

Product Quality
Shipping
Return Claim MadeNo
SizingSlightly large
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

  • Verified customer

Perfect to buy from

published

It is Easy to navigate the site
Very satisfied with buying from the site wide range available
Quality is good and affordable

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified customer

Great Service

published

The purchase was exactly what I wanted and when I needed to exchange for a size change they were very understanding. and didn't hesitate to accommodate my request.

Product Quality
Incentivised ReviewNo
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Kanimbla

KanimblaGreater Melbourne (Inner), VIC

  • 8 reviews
  • 3 likes

Faulty product

published

9 hours ago
Customer service unprofessional they’re…
Customer service unprofessional they’re hangup the call before finishing the conversation there’s products half faulty and they expect to pay return shipping from your own pocket this way make you losing money of the faulty product I don’t wish any one to face what I am experiencing disappointed with this company.
Sizing
Very small (39)
Slightly small (108)
True to size (1,100)
Slightly large (91)
Very large (26)
Sizing
Customer feedback

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceNot as advertised
16 comments
Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number so I can help?

Kanimbla
Kanimbla

Thanks for replying this my order number
395899

Brand House Direct
Lee S.Brand House Direct

Hi the order was shipped exactly as described. I am sorry to hear one pair didn't fit you. You are more than welcome to return them for a refund or exchange.

Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 9
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Questions & Answers

William T

William Tasked

Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.

Jeanette Bilson
Jeanette Bilson

I got mine within a week. Once posted it took two days of that week. So happy how fast they were.

Louise

Louiseasked

How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!

No answers
Glenys Jacobs

Glenys Jacobsasked

I returned my shoes over 4 weeks ago,time even in these current circunstacei have sent msgs to customer service without reply
The only communication has been to write a review
Very unhappy and want my money or this will be esculated

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi can you advise your order number so I can follow up on the return?

Kanimbla
Kanimbla

Scam procedures

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Get an answer from our members and Brand House Direct representatives

Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots

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