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Brand House Direct

Brand House Direct

4.0 from 1,916 reviews · View Statistics

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Anne

AnneGreater Melbourne (Metropolitan), VIC

  • 5 reviews
  • 7 likes

BAD CUSTOMERS SERVICE

published
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceAs advertised
4 comments
Brand House Direct
Lee S.Brand House Direct

Hi Anne, I am sorry to hear that. Can you please advise your order number so I can look into this? We are always happy to help.

Anne
Anne
Brand House Direct
Lee S.Brand House Direct

Hi I will speak to the returns department and we will send you an email. Thank you for taking the time to reach out.

Similar opinion? Write a review on ProductReview.com.au!
Daly

DalySouth East Queensland, QLD

  • 2 reviews

Badly designed

published

Be very wary when purchasing from this site. Shoes are often badly designed and would not even be saleable in a normal retail outlet.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceNot as advertised
19 comments
Brand House Direct
Lee S.Brand House Direct

Hi Daly, can you please advise your order number? I would be happy to help you resolve your concerns. If the shoes are returned in original condition, unworn and in the shoebox, you can return them.

Daly
Daly

They are unwearable. The postage is prohibitive.

Brand House Direct
Lee S.Brand House Direct

Hi Daly, can you please advise your order number so I can try and assist please?

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Jeanette Bilson

Jeanette BilsonMid North Coast, NSW

  • 4 reviews
  • 2 likes
  • Verified

Oh so comfortable shoes

published

Bought some trackshoes from this company. Was so afraid they wouldn't fit or be comfortable. But to my joy they are fantastic. Ordered them Thursday night and received them on Monday. Super fast delivery. I would recommend them to anyone.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
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julie

julie

  • 2 reviews
  • Verified

Very bad return policy and refund

published

The company has a terrible return policy and a very costly one. They expect you to pay for postage to be sent and then when you return you pay again. I also had to call several times to check on the refund which did not come until I called. I will not be using this company again. Shoes are items bought on line that differ in size and comfort this company does not allow for that.

Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
3 comments
Brand House Direct
Lee S.Brand House Direct

Hi Julie, I am sorry to hear that. Can you please advise your order number so I can assist please?

julie
julie

O/N 406979 I called to see if you could assist with the postage return and wanted to exchange for another more expensive pair of shoes would not waiver and all in all the postage cost me $36 just not good enough.

Brand House Direct
Lee S.Brand House Direct

Hi Julie, we do value your business and would like management to address you concerns. What is the best email address for them to contact you on?

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  • Verified

Excellent Service & Follow up . Was absolutely happy with my purchase.

published

Site was very easy to navigate & an excellent range & choice of products. The sandals purchased were just perfect & very comfortable, reasonably priced & delivered promptly

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Great and easy to deal with. Happy with quality and service offered. Will use again.

published

Offer a great range of products and competitive prices. Pleasant to deal with and have a easy returns policy. Will use again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

I didn’t like the shoes was too hard

published

I didn’t like the quality was too hard and uncomfortable To wear it And slightly too big on me But I still continue to look for another shoes

Product Quality
Shipping
Return Claim MadeYes
SizingSlightly large
Product AppearanceNot as advertised
1 comment
Brand House Direct
Lee S.Brand House Direct

Hi Marianna, you are more than welcome to return the shoes for a refund or exchange. We are happy to help.

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Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

  • Verified

Customer service is non existent however once the right person finally contacted me a refund was quickly made

published

Returned shoes for a smaller size. You have had them for over two weeks and tell me they are still waiting to be processed

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceAs advertised
4 comments
Brand House Direct
Lee S.Brand House Direct

Hi Glenda, can you please advise your order number so I can assist?

Glenda
Glenda

394686 but I doubt you will do anything satisfactory as no one else has

Brand House Direct
Lee S.Brand House Direct

Hi Glenda, we sent you an email to offer you some alternative styles available in a smaller size. We hadn't heard back from you so the refund for the return was processed. I think some miscommunication has occurred, I am so sorry about this!

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Vicki PS

Vicki PSSouth East Queensland, QLD

  • 2 reviews
  • Verified

Very poor customer support

published

I've had good experiences with Brand House Direct until recently. I had to return one of two pairs of women's shoes (Scholl Orthoheel) because they were a poor fit. Eight days after they were received at the Broadmeadows warehouse I hadn't heard back or received a refund. Both customer service phone line and online chat were unavailable at 2.30pm on a Wednesday. Still waiting!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Brand House Direct
Lee S.Brand House Direct

Hi Vicki, can you advise your order number so I can assist? Our phone lines were operating on Wednesday so I am so sorry you couldn't get through.

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Review collected in partnership with Brand House Direct

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Kan

KanSydney, NSW

  • 2 reviews
  • Verified

Disappointing Customer Service

published

5 non-delivery emails, no reply. No one answered customer support phone line. Order on 31 Jan, delivery on 11 Feb - and only after calling its courier everyday.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
9 comments
Brand House Direct
Lee S.Brand House Direct

Hi Kan, can you please advise your order number so I can help please?

Kan
Kan

Order No. #404812 ordered on 31 January, 2021

Brand House Direct
Lee S.Brand House Direct

Hi Kan, we have been notified by Couriers Please that your item has been delivered. Have you received it?

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funkz

funkzGreater Melbourne (Inner), VIC

  • 4 reviews

Good, fast experience. Was wary though!

published

I ordered a pair of shoes from Brand House Direct and shortly after I started seeing all the scathing reviews both here and on OzBargain. I was really concerned and wanted to cancel the order but stopped short of doing that. I emailed them to let them know I was considering cancelling and asked them a question.

They wrote back to me within 24hrs, and to my surprise I got a notification from them saying the shoes were in the mail about 4 days later. I got the shoes and they were pristine, new and untouched in their original box which was not damaged. I thought I would at least come here and let everyone know that I had a positive experience with them.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
Paul

PaulSydney, NSW

  • 7 reviews
  • 8 likes

On time and On price

published

Excellent service, price and delivery. Saved lots of dollars and delivery 2 days earlier than expected. Product exactly as expected. Thanks BrandHouse!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
Mellissa Tracey

Mellissa TraceyMurray Mallee, SA

  • Verified

can't live without walking shoes

published

online shopping is a state of the art, once I'd found the shoe I wanted, I immediately ordered them.
It wasn't one pair, I think I'd ordered 3 pairs of shoes.
I'm very satisfied on what I bought, they're comfortable and fit very well.
I'm satisfied once again the quality of the product, which is Merrell and Skechers
Actual fact they're light and breathable, at least my feet won't sweat and leave a bad odour inside them
Overall I'm a very happy customer, thank you so much

Product Quality
Shipping
Return Claim MadeNo
SizingTrue to size
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

  • Verified

Real Docs, Low Price

published

There was a good range of Dr Marten shoes for school for my daughter. The size I ordered were too big for her but the exchange process wasn’t a hassle and it was free shipping for the new pair. Quality is great,

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Deb G

Deb GSydney Surrounds, NSW

  • 8 reviews
  • 5 likes
  • Verified

Perfect fit, best shies and prices

published

Shoes fit perfectly, BHD is always prompt with service and delivery, and supportive when returning goods. Wouldn't shop anywhere else for shoes.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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  • Verified

Favourite shoe shop.

published

Great service. Website easy to use. I would happily use this company again. I love my shoes. So Comfy.
Thank you.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

My favourite shoe-shopping site.

published

I have bought several pairs of shoes from Brand House Direct and I highly recommend them for their variety, their professionalism and their return process. I have no complaints whatsoever and will continue to be a customer of theirs.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Comfy As!!

published

Great range and availability of sizes etc. Easy to work online and easy to navigate the site. Would definately use again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Robyn

RobynGreater Melbourne (Inner), VIC

  • 2 reviews
  • Verified

Comfy shoes

published

Shoes were exactly as described, lovely and comfortable. Service super easy to use. Postage was super fast. I was very happy!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

order received

published

The shoes ordered were correct, delivery was quick and efficient. Website was easy to navigate. Communication is good and appreciate the advice of delivery times.

Product Quality
Shipping
Incentivised ReviewNo
SizingTrue to size
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Page 1 of 67
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Questions & Answers

William T

William Tasked

Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.

Jeanette Bilson
Jeanette Bilson

I got mine within a week. Once posted it took two days of that week. So happy how fast they were.

Louise

Louiseasked

How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!

No answers
Glenys Jacobs

Glenys Jacobsasked

I returned my shoes over 4 weeks ago,time even in these current circunstacei have sent msgs to customer service without reply
The only communication has been to write a review
Very unhappy and want my money or this will be esculated

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi can you advise your order number so I can follow up on the return?

Kanimbla
Kanimbla

Scam procedures

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Get an answer from our members and Brand House Direct representatives

Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots

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