Reviewer Photos & Videos
2 WEEKS AND NOTHING!
I ordered a pair of Doc Martens 2 weeks ago and I Have not received anything. I have called three times with the first two calls ensuring me it would be sent by COB that day, after 7 business days on my third call they 'checked with the warehouse', i then received an email saying they were mistaken and it would take 8 Days max. ( I then saw this in the fine writing under the description so fair enough) however extremely poor customer service for the first two calls promising other wise?
so i waited, have sent 5 emails to and from and still hav...
Deceptive product reviews- their system seems to not accept or publish less that 4 or 5* ratings.
I just tried to leave genuine feedback for 2 pairs of shoes that I had just received and it seems that Brandhouse Direct's review system will not accept below 4 star ratings! I then realised that, ,up until now ALL the feedback on this site, on all their shoes is nothing less than 4-5 stars! ... how is that even possible?
When I raised this with Brandhouse Direct, they stated that " not all reviews are 5 stars" .... and it appears that a small percentage of 4 stars has also been allowed/filtered through.
This is misleading and deceptive conduct, buyers are influenced by feedback and we expect it to be genuine and NOT filtered and misleading!
Great range of shoes
Very easy to navigate the store and a great range, the quality of the shoes I bought was good but on delivery the shoes were brown and they looked red online ( Redwood Merrill’s ) was the colour , I wanted a red pair of shoes so I will have to colour them now, very disappointing
Scholl shoes poor quality
Scholl shoes appear to be not same as shoes from store.Cheaply made with no or little arch support .Will not be buying from Brand direct again.They are very hard on the sole of your feet
Ladies shoes made in Brazil -fast delivery and perfect fit and style
Absolutely satisfied with my beautiful leather yellow Brazilian flats -made in Brazil that I purchased online from Brand Direct
Since then I have purchased two more pairs of the same make of shoes from Brand Direct
Paid top price for product that was half price the next day; told I would be given a great price on another item and then I was ignored.
Bought another product and told it was shipped eight days later. Yet to arrive.
Might be being a little too hard but this mob cost me money.
Sizes were way smaller than normal. Boxes came badly damaged and guess what, I can't return them now!
Bought 2 pairs and both were fails and I am so displeased about this website. I do shop regularly online and found their products to be disappointing
Pair 1 was a present for. Christmas. The box was almost falling apart so I threw it away and wrapped them up. They didn't fit.
Pair 2 was for me. I ordered my normal sized shoe I couldn't even get my feet into the sandal. I asked about possibly getting an exchange or refund and I can't. My sister who is 3 sizes smaller than I fit them perfectly. Weird right???
pool quality and faked brand
Purchased a pair of shoes from their website and take more than 5 days delayed and then arrived.
Only put on the shoes for half days the products just have problems.
Wrote to them you won't get any quick reply. Ring them and they said you worn the shoes and can not return the products. The customer service is pretty bad. 30days return policy is a not applicable to this one and appears a job. As their explanation is 30 days return policy is not applicable( their excuse is after wearing, you can use return policy.) The product is really of poor quality represents the service I received.
The products itself does not worth too much money but the time and energy I spent, and, bad service made me disappointed and exhausted.
The customer service is appalling!
I returned an item 3 months ago with the refund request slip and never received confirmation they received the package not a refund. Emailed them five times before I heard anything; to which the was that they contacted me an I never wrote back. I asked for the day and time of the email and If they could forward the original email because I am very organised Witt my emails and had no reply. Now I received an email stating they refunded me but only half of what I was owed. Such appalling service!
love my shoes
I love Dr Scholl as i have arthritis I find i can trust buying them from this website and they are a perfect fit and extremely comfortable I would recommend them to anyone that needs support in there shoes
Review of Brand Direct
Easy to navigate the products. I was extremely pleased with the shoes I bought-great value for money. There was a great range of products. I would recommend Brand direct to my friends
Was sent a different size pair of shoes to what I ordered. They ignored my emails and refuse to respond. Waste of money. Definitely don't recommend buying from this store. Customer service is non existent.
Easy to order
Lots to choose from
Ringlets on shoes looked silver colour in pic online but were gold on shoes delivered, of which Im not a fan, however shoes are a great fit and so comfy to wear all day for work, Ive kept them
Love my shoes awesome footwear
Very easy to navigate store
Great range of products available
Love the product Will be buying more
When new range comes out
Easy to shop on line when your life style is so busy
BHD Denied Product Flawed, Refused Full Refund
Family purchased a pair of casual white shoes as a birthday present. When they arrived they looked worn and purplish. This is a significant flaw! It was hard to get in touch with BHD Support but when we managed to get through to them about the issue they demanded photographic evidence, claimed this took several days to arrive, then sought to claim the flawed look was how they were supposed to appear - their site doesn't show the product looking like this. When told the payment would be cancelled they were very unhappy. They said they would agre...e to refund the cost of the product but not the postage and said stopping payment would cause problems for several months. For whom, and why? Australian Consumer Law means consumers have rights. I believe we are entitled to claim the return postage costs but we'll absorb them as the price of our lesson. We will not be dealing with BHD again!!!
Problem quickly resolved
Ordered 7 days ago. Haven't heard a thing since. Shipping says 5-7 days, they haven't even left warehouse yet. Spent over $200 with them which they didn't muck around taking.
UPDATE; Upon receiving complaint Brand House Direct shipped item that day, and I'm assuming express because they received complaint on Thursday and were it not for a Public Holiday I would have received parcel on Monday at NSW North Coast, Happy with Quality of items.
Never will we use them again
after sales service was disgraceful - makes you realise that online stores are dodging acceptable consumer obligations. have revised our views on who to trust and Brand House Direct is in the "never again" list
Just what l wanted and So happy with my purchase prompt delivery , size and quality just right also a wide variety love going on your site have ordered quite a few pairs and happy with all of them.
Awful customer service
Sent the wrong sizded shoes. When they sent the correct size they were a different colour. They refused to take them back and refund me, only offering a credit. Horrible to deal with. Very poor customer service. Never again.
All round good service
The site was easy to follow.
We were very satisfied with two of the three products we ordered and satisfied with the way we were able to return the one item with the wrong colour and receive a refund
comfortable to wear everywhere
Mostly not having enough time to shop get the right shoes
Perfectly having online to have more different types of shoes to choose from
Mostly having special price as well
Delivered came very soon too
October 31st 2019 Update: Skechers Relaxed Fit Bikers Ranger Womens Comfort Sandals
Delivered stock and quality are very well. It take me less time to shop to find it. Most of time have special price as well .i will keep choosing in here more often for my family
Review collected in partnership with Brand House Direct
The reviewer stated that an incentive was offered for this review
Great to deal with and good quality products
They are all great . We are older people but we can easily buy what we want and they deliver very quickly. We have brought about 6 pair of shoes off them.
December 5th 2019 Update: Orizonte shoes
Very easy for even us older people to buy from. My wife has 3 pair of the orizonite shoes/boots, fit perfect every time and so light but very good quality. Dont think she will buy other brands now she has found these. We both buy shoes from brand house direct, love them
DO NOT USE!! They are awful DO NOT USE
Their sizing is all wrong, I got a pair and they didn't fit, and asked for another pair to be sent different style and again they didn't fit. Then I asked for a refund as I couldn't find anything I liked, no as I already changed over a pair, I said I couldn't find anything. No change, I thought I found a pair of shoes, they sent them after I did my own research, they fit, but the quality was SH*T and they broke, I have emailed so many times with no response. DO NOT USE the worst site I have ever used
Return Policy is Bogus
Better hope you don't have to return anything. they don't cover return postage and once I returned there was no word from them. After constant following up, they made me jump through hoops and still ignored my request for the refund pretending it wasn't received even though I proved delivery. Disgusting company DO NOT DEAL WITH THEM.
Terrible service, have returned my item and now i can't get my money back.
I bought some slippers from Brand House Direct, they were not the correct size, I returned them at my own expense and asked for a larger pair, when they arrived they were correct length but too wide. I had purchased these slippers before on line and they were a good quality and I'm still wearing them three years later. The pair I have received now are cheap Chinese copies. I returned them again and asked for my money back and they have given me a credit note saying I can't get my money back. When I bought these slippers there was a pop up sign saying money back if not satisfied. Now how am I going to prove that!
Questions & Answers
How do I track my international order?
Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.
Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.
Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.
I got mine within a week. Once posted it took two days of that week. So happy how fast they were.
How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!
Get an answer from our members and Brand House Direct representatives
|Category||Online Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||No|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||None|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots|
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