Reviewer Photos & Videos
Very disappointing service
I purchased a pair of Scholl sandals in April. When I received them they were quite different from the images online and not suitable so I returned them. They were received back by the supplier a few days later. The refund has taken almost a month to receive and only after I opened a case with Paypal. I was asked to close the Paypal case (unusual!) but decided it was not in my best interests to do so. After I advised them of my decision, I didn't hear from them again nor would they reply to my emails. So beware if you are buying from this company!
The site was difficult to choose models, as pictures were small and did not easily identify features.
Ordered and paid for 2x Rockport World Tour shoes but received cheaper superseded model.
Then communication was too difficult to address the issue.
Awful customer service
Don’t expect to receive a response via email. Customer service on the phone too is just useless. Couldn’t get refund on postage paid to return incorrect received product that wasn’t as advertised.
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Complete scammers! Do not buy from these con artists - non-existent customer service.
Tried to purchase some shoes from these scammers - first off they sent the wrong size, US12 instead of UK11 - returned these at MY expense - they couldn't replace with UK11 as they "didn't have any in stock". Ordered a different design - colour from web site COMPLETELY different from actual shoe, very dark green instead of light tan ordered - requested a refund - told by "customer service (ha ha!) rep" '[name removed]' they wouldn't refund, only give a credit note. This is against Australian Consumer Law as they have breached the Aust Consumer ...Guarantee - I have made a complaint to Office Of Fair Trading Qld (awaiting outcome). Avoid these scammers at all cost or it will cost you! If you get caught too, lodge a complaint with OFT - Do not let these scammers get away with this sort of trading. Avoid! Avoid! Avoid! PS: Also found the same shoes at BCF, $28 cheaper!
PayPal assisted scam.
- they sell factory rejects
- you will get no refund for your faulty item
- they expect you to pay for the return (even if the item was faulty)
- PayPal won't help you too (in my case I sent them 5 emails with complaints and I had no reply)
Don't waste your money, time and nerves. It's a PayPal assisted scam.
October 1st 2019 Update: They sell factory rejects
Stay away from this company - they sell factory rejects for "discounted" price. When you get your defected shoes, they will tell you that you have to pay for the return yourself (which is against the law), but they don't care, because you won't be going to ACCC or the court, as it's time consuming and expensive.
can you rate less than 1 star?
Bought a pair of shoes. arrived damaged in the sole. shipped back and request replacement to not have the same issue. The replacement was shipped and has the same issue again. Shipped back.
Now have no response on email and no shoes and no refund?!!
Send you the wrong item then blame it on you
They send me the wrong pair of shoes, it was not as pictured and they blamed it on me. i sent them back more than amonth ago yet to get a refund. would not use them again
Questions & Answers
How do I track my international order?
Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.
Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.
Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.
I got mine within a week. Once posted it took two days of that week. So happy how fast they were.
How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!
Get an answer from our members and Brand House Direct representatives
|Category||Online Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||No|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||None|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots|
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