Reviewer Photos & Videos
Review of Brand Direct
Easy to navigate the products. I was extremely pleased with the shoes I bought-great value for money. There was a great range of products. I would recommend Brand direct to my friends
Was sent a different size pair of shoes to what I ordered. They ignored my emails and refuse to respond. Waste of money. Definitely don't recommend buying from this store. Customer service is non existent.
Easy to order
Lots to choose from
Ringlets on shoes looked silver colour in pic online but were gold on shoes delivered, of which Im not a fan, however shoes are a great fit and so comfy to wear all day for work, Ive kept them
Love my shoes awesome footwear
Very easy to navigate store
Great range of products available
Love the product Will be buying more
When new range comes out
Easy to shop on line when your life style is so busy
BHD Denied Product Flawed, Refused Full Refund
Family purchased a pair of casual white shoes as a birthday present. When they arrived they looked worn and purplish. This is a significant flaw! It was hard to get in touch with BHD Support but when we managed to get through to them about the issue they demanded photographic evidence, claimed this took several days to arrive, then sought to claim the flawed look was how they were supposed to appear - their site doesn't show the product looking like this. When told the payment would be cancelled they were very unhappy. They said they would agre...e to refund the cost of the product but not the postage and said stopping payment would cause problems for several months. For whom, and why? Australian Consumer Law means consumers have rights. I believe we are entitled to claim the return postage costs but we'll absorb them as the price of our lesson. We will not be dealing with BHD again!!!
Problem quickly resolved
Ordered 7 days ago. Haven't heard a thing since. Shipping says 5-7 days, they haven't even left warehouse yet. Spent over $200 with them which they didn't muck around taking.
UPDATE; Upon receiving complaint Brand House Direct shipped item that day, and I'm assuming express because they received complaint on Thursday and were it not for a Public Holiday I would have received parcel on Monday at NSW North Coast, Happy with Quality of items.
Never will we use them again
after sales service was disgraceful - makes you realise that online stores are dodging acceptable consumer obligations. have revised our views on who to trust and Brand House Direct is in the "never again" list
Just what l wanted and So happy with my purchase prompt delivery , size and quality just right also a wide variety love going on your site have ordered quite a few pairs and happy with all of them.
All round good service
The site was easy to follow.
We were very satisfied with two of the three products we ordered and satisfied with the way we were able to return the one item with the wrong colour and receive a refund
comfortable to wear everywhere
Mostly not having enough time to shop get the right shoes
Perfectly having online to have more different types of shoes to choose from
Mostly having special price as well
Delivered came very soon too
October 31st 2019 Update: Skechers Relaxed Fit Bikers Ranger Womens Comfort Sandals
Delivered stock and quality are very well. It take me less time to shop to find it. Most of time have special price as well .i will keep choosing in here more often for my family
Great to deal with and good quality products
They are all great . We are older people but we can easily buy what we want and they deliver very quickly. We have brought about 6 pair of shoes off them.
December 5th 2019 Update: Orizonte shoes
Very easy for even us older people to buy from. My wife has 3 pair of the orizonite shoes/boots, fit perfect every time and so light but very good quality. Dont think she will buy other brands now she has found these. We both buy shoes from brand house direct, love them
DO NOT USE!! They are awful DO NOT USE
Their sizing is all wrong, I got a pair and they didn't fit, and asked for another pair to be sent different style and again they didn't fit. Then I asked for a refund as I couldn't find anything I liked, no as I already changed over a pair, I said I couldn't find anything. No change, I thought I found a pair of shoes, they sent them after I did my own research, they fit, but the quality was SH*T and they broke, I have emailed so many times with no response. DO NOT USE the worst site I have ever used
Very disappointing service
I purchased a pair of Scholl sandals in April. When I received them they were quite different from the images online and not suitable so I returned them. They were received back by the supplier a few days later. The refund has taken almost a month to receive and only after I opened a case with Paypal. I was asked to close the Paypal case (unusual!) but decided it was not in my best interests to do so. After I advised them of my decision, I didn't hear from them again nor would they reply to my emails. So beware if you are buying from this company!
The site was difficult to choose models, as pictures were small and did not easily identify features.
Ordered and paid for 2x Rockport World Tour shoes but received cheaper superseded model.
Then communication was too difficult to address the issue.
PayPal assisted scam.
- they sell factory rejects
- you will get no refund for your faulty item
- they expect you to pay for the return (even if the item was faulty)
- PayPal won't help you too (in my case I sent them 5 emails with complaints and I had no reply)
Don't waste your money, time and nerves. It's a PayPal assisted scam.
October 1st 2019 Update: They sell factory rejects
Stay away from this company - they sell factory rejects for "discounted" price. When you get your defected shoes, they will tell you that you have to pay for the return yourself (which is against the law), but they don't care, because you won't be going to ACCC or the court, as it's time consuming and expensive.
Questions & Answers
How do I track my international order?
Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.
Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.
Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.
I got mine within a week. Once posted it took two days of that week. So happy how fast they were.
How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!
Get an answer from our members and Brand House Direct representatives
|Category||Online Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||No|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||None|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots|
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