Reviewer Photos & Videos
Too hard - will not use again
1. Communication very vague & lacking in detail
2. Slow to despatch goods
3. Product was faulty
4. Have to jump through many hoops to obtain replacement goods which were also faulty & took ages to receive
5. Still awaiting satisfactory resolution after in excess of 3 months from original order.
Would not recommend. Although faulty products not their fault their emails have been very vague and any instructions lacking in detail. They tried to fob me off to manufacturer when manufacturer website clearly states to resolve any claims regarding faulty products/warranty are to be lodged with place of purchase. Too hard to deal with, will not use again.
Was reccomended Scholl shoes!
Shoe sizes are very inconsistent purchased the same sizes as previously purchased but they are smaller than original. As they have been tried cannot return.
No returns here !
Such a joy to be able to buy new shoes in lockdown ...so easy.
The fit was perfect, they were great value and arrived in my regional town within a few days
Why wouldn't I do all that again ...saves so much hassle !
Love these boots
Simple, easy to navigate
Love the range of products
Love these boots. The quality is superior. This is the 2nd pair of these that I have bought
I received shoes from Brand House Direct that had a buckled inner sole which formed a hard point where your heel sits which caused instant pain. The shoes were unwearable and the fault was obvious. I requested a refund. Brand House Direct used passive aggressive avoidance tactics in not answering my questions, continually and repetitively offering to exchange or to pay for repairs, and also claiming there was no fault with the shoes. It took over 5 weeks of 16 back and forth emails, 7 phone calls to leave messages with receptionists to "pass o...n to management", finally letting them know I had a podiatrist review and would be going to the Office Of Fair Trading if they continued to refuse me a refund. Then they refunded me an amount $12 less than the purchase price (I assume they would claim 'for postage' which should have been their responsibility due to faulty product), which I decided to let slide due to the stress/time/difficulty that would ensue in trying to recover it. I would never risk my money or time with this company again. My experience in dealing with Brand House Direct was absolutely awful. --- I waited until receiving the refund before posting this review, and will not be answering any response from this company.
Very poor customer support
I've had good experiences with Brand House Direct until recently. I had to return one of two pairs of women's shoes (Scholl Orthoheel) because they were a poor fit. Eight days after they were received at the Broadmeadows warehouse I hadn't heard back or received a refund. Both customer service phone line and online chat were unavailable at 2.30pm on a Wednesday. Still waiting!
excellent service !!!!
Brilliant tracking updates. Very happy with service when made exchange. Very helpful. Excellent range of products . Very satisfied with shoes. Very happy all round !!
Brand House gave me excellent service, my product was what I wanted, and exactly as advertised, also came on time.
Slow delivery on my exchanged order. The doc marten boots are a really good price though, so worth the wait. Thanks.
Purchased a pair of Comfort Shoe Co - Plato and while they are very comfortable, the actual rubber sole is smaller than the actual base of the shoe, and because of this I can not see them being long lasting. This is the only pair of shoes I have purchased from you that I have been unhappy with.
Purchase Order 386898 despatched from Brand Warehouse 3/12/20
Brand house direct service
Ordered a pair of Keen hiking shoes which after 2 weeks hadn’t been dispatched. I rang and spoke to someone who told me they were out of stock. It would have been nice if someone had contacted me straight away to give me options like a refund, or swap order for another shoe. I ordered a different shoe, paid the difference in price and these were then promptly shipped ie on same day. I think that because I was allowed to order shoes which were out of stock, and then not contacted to advise that they were not available, I shouldn’t have had to pay extra for the other pair
Slow boat from China delivery.
Quite happy with the product but price was the same as RRP and it took AGES to arrive from the warehouse. Had to send them a follow up email after a very lengthy wait, which did not prompt the delivery at all.
Nice shoes but delayed refund
The shoes would I'm sure had been comfortable but my orthotic didn't fit well
My concern is the long delay ,now over 4 weeks waiting for my refund
I would try again to find shoes but this has put me off enormously
Extremely happy with my Fitflops! Not only are they comfortable and dressy, they arrived quickly and efficiently, with no hassles!
A very good range to choose from
Both pairs of shoes I bought are very comfortable and look great
Very satisfied will definitely buy the next shoes here
Review collected in partnership with Brand House Direct
The reviewer stated that an incentive was offered for this review
Questions & Answers
How do I track my international order?
Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.
Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.
Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.
I got mine within a week. Once posted it took two days of that week. So happy how fast they were.
How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!
Get an answer from our members and Brand House Direct representatives
|Category||Online Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||No|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||None|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots|
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