Reviewer Photos & Videos
Too hard - will not use again
1. Communication very vague & lacking in detail
2. Slow to despatch goods
3. Product was faulty
4. Have to jump through many hoops to obtain replacement goods which were also faulty & took ages to receive
5. Still awaiting satisfactory resolution after in excess of 3 months from original order.
Would not recommend. Although faulty products not their fault their emails have been very vague and any instructions lacking in detail. They tried to fob me off to manufacturer when manufacturer website clearly states to resolve any claims regarding faulty products/warranty are to be lodged with place of purchase. Too hard to deal with, will not use again.
Bradok kilauea hiking boots..
Store easy to navigate like most others.
Good range to choose from competitive pricing.
Delivery very good fast once they left the factory
Customer service Ok (couldn't find confirmation of payment) took a couple of days to get in contact with them .. maybe due to CoVid though. Once contact though sorted immediately which was good.
New shoes !
I purchased a pair of shoes ,ugg slippers for me and slippers for my mum.
The choice was huge, the prices good, they took about a week to arrive which isn't bad service.
Overall ,we are happy with Brand House Direct.
Shoes didn't fit, but good service
Brand House has great choice, price and customer service. I'm saying this even though I had to return my purchase.
Very good & prompt service .
Great range of footwear to chose from. I ordered my 2nd pair of Orthaheel shoes which are as comfortable as the original. I had no problem in returning one pair of shoes that didn't suite & am now waiting for a store credit, as per email Brand House Direct.
Thu 22/07/2021 4:55 PM. 'We have received back 1 pair of Scholl Orthaheel Karri Womens Supportive Comfort Leather Wedge Shoes 7 AUS or 38 EUR / Black shoes from Orders / #437483
I note you wish to exchange Scholl Orthaheel Intrigue Womens Adjustable Strap Flat Walking Shoes 7 AUS or 38 EUR / Black, this has been organised for you. There is a remaining amount left over, I have passed on your details to management for your store credit'.
Review collected in partnership with Brand House Direct
The reviewer stated that an incentive was offered for this review
Quality products at bargain prices all year round. Great range to suit everyone’s taste & budget. Efficient & secure services; very reliable.
Love my new boots
Very happy with the shoes and the delivery.
I think there's a good range of brands and products. Of course there is always room in add more products to your range :)
Very happy with purchase.
I really like Brand House Direct, great range products with some good prices. Easy to use webstore and loved my purchase.
As an "oldie" I have found it easy to find what I want, good selection of comfy shoes and good choice of well known brands, all quality items.
Good service..received on time..
Happy with my shoes..Not much hassles to order the item..received on time with out any damage ..hope to order more products next time ..thank you
Fabulous shoes sooo comfortable thats why I have 3 pr.
So easy to find my way around the site, SO MANY LOVELY SHOES I would have liked more shoes. BUT.
The quality of the Rockports I purchased is extremely good, I am very very happy with them.
Web site easy to navigate
Number of items did not carry the size I require. Shoes squeak in the wet
Thick soles make driving hard
Great variety of products
Have bought several pairs of shoes/ boots from BrandHouse Direct and always found their service to be quick and efficient. Never had problems with shoes not fitting. Website is easy to navigate and the sizing chart is very helpful in choosing correct size. Love the sandals and boots I’ve bought. Good quality and very comfortable.
Always lucky to find a good pair of leathers, great collections, trustworthy brands and always satisfied with my buys....go find your foot souls
Love these boots
Simple, easy to navigate
Love the range of products
Love these boots. The quality is superior. This is the 2nd pair of these that I have bought
Questions & Answers
How do I track my international order?
Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.
Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.
Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.
I got mine within a week. Once posted it took two days of that week. So happy how fast they were.
How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!
Get an answer from our members and Brand House Direct representatives
|Category||Online Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||No|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||None|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots|
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