Reviewer Photos & Videos
Too hard - will not use again
1. Communication very vague & lacking in detail
2. Slow to despatch goods
3. Product was faulty
4. Have to jump through many hoops to obtain replacement goods which were also faulty & took ages to receive
5. Still awaiting satisfactory resolution after in excess of 3 months from original order.
Would not recommend. Although faulty products not their fault their emails have been very vague and any instructions lacking in detail. They tried to fob me off to manufacturer when manufacturer website clearly states to resolve any claims regarding faulty products/warranty are to be lodged with place of purchase. Too hard to deal with, will not use again.
Good Price / Exactly the same product you pay $$ For at retail stores high price!
Good Product / I’d like more Products on the Site as in ASICS / Kilchis Aqua shoes / More sizes available /
Very good product!
Excellent shooping experience.
Excellent hiking shoes, the size fitted perfectly. Service and delivery also excellent. Will definetely use Brand House Direct again. 5 Stars!
A great online service
Very easy to navigate store & such a variety of shoe styles to choose from. Prompt delivery & very happy with purchase.
Responsive and prompt service from dispatch as mistakenly ordered wrong size. Shoes replaced and sent out again in correct size with no fuss. Thank you.
user friendly site
purchased orizonte boots, they are exactly as pictured, good quality ,perfect fit, very comfortable. purchase & checkout was easy & quick delivery.
The website was easy to navigate and there was lots of variety of shoes to choose from. Fast delivery was good.
These are lovely for my wide feet!
The Orizonte shoes are lovely and a good fit for my very wide feet! I take a large size (42) and this size is very hard to find. Good website to use and very user friendly. Would recommend to other friends
sketchers work shoe
really happy with my work shoe purchase excellent delivery time very comfortable shoe especially as I am on my feet all day
A great online shopping experience
It's easy shopping at Brand House direct. Plenty of top brand shoes to choose from at great prices. And very fast postage speed so I don't have to wait too long. The Skechers I bought were so comfortable
Merrells for bushwalkin
Easy to navigate and find what I wanted. Satisfied with the range, and really happy with product and quality I bought Merrells
Very happy with navigating the store and the speed in which I received my purchases. Very happy with my purchases
I have purchased several pairs of hiking shoes from Brand House Direct and have always had fantastic service.
The range of products, price point and quality have been very good. The website is easy to navigate directly to what you are looking for. Extremley fast delivery and terrific communication.
After a number of returns due to my dodgy feet I have now received exactly what I was looking for, comfort, quality and a reasonable price. Thank you to the many staff who worked with me to get me the satisfaction and comfort, you need a medal for putting up with all the swap overs.
Superb quality Wild Rhino boots from Portugal
Superb shoes from Portugal Wild Rhino classic boots My second pair of tan boots and my first pair of dark grey boots Beautifully made and hand crafted there is no substitute for quality
I bought a couple of pairs from another on line Australian supplier and returned them as they were not as depicted and quality wasn’t there plus they were more expensive
I will stick to Brand House Direct from now on as never had an issue with you guys. Cheers
Questions & Answers
How do I track my international order?
Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.
Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.
Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.
I got mine within a week. Once posted it took two days of that week. So happy how fast they were.
How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!
Get an answer from our members and Brand House Direct representatives
|Category||Online Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||No|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||None|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots|
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