Very poor customer support
I've had good experiences with Brand House Direct until recently. I had to return one of two pairs of women's shoes (Scholl Orthoheel) because they were a poor fit. Eight days after they were received at the Broadmeadows warehouse I hadn't heard back or received a refund. Both customer service phone line and online chat were unavailable at 2.30pm on a Wednesday. Still waiting!
Purchased a pair of Comfort Shoe Co - Plato and while they are very comfortable, the actual rubber sole is smaller than the actual base of the shoe, and because of this I can not see them being long lasting. This is the only pair of shoes I have purchased from you that I have been unhappy with.
Purchase Order 386898 despatched from Brand Warehouse 3/12/20
Nice shoes but delayed refund
The shoes would I'm sure had been comfortable but my orthotic didn't fit well
My concern is the long delay ,now over 4 weeks waiting for my refund
I would try again to find shoes but this has put me off enormously
I LIVE in Skechers and find them the most comfortable shoes ever.... I recently bought Skechers Energy, Retro Vision and they are as hard as rocks ?? Not the quality I expected.. Won`t be doing much walking in them.
I recently purchased shoes from Brand Direct & was once again delighted & surprised how quickly after the order my package arrived
I would not hesitate to recommend this company for there great service
I recently purchased two pair of boots, excellent response in getting them to me. Loved them, however, returning 1 pair as they didn't fit. Process for exchange/refund has been pitiful. I called once, helpful receptionist, was emailed, replied, no response. Will need to call again to follow up. The refund form clearly states a call will be made by BHD to me to discuss my options. Hasn't happened as far as I am aware.
They're cheaper than other stores which is good. But very unorganised. Long wait.
I bought 2 pairs. Over 4 weeks later (of emailing asking for my order) I received 1 pair and informed the other was out of stock. I have now ordered a different pair. Let's see how long it takes to get there. Might be better to call first and check if they have the shoe in stock and be ready to wait at least 4 weeks for your order.
So slow to act
Brand House Direct are so slow to get around to send items orders, the sandals I purchased are OK, but having to make 2 phone calls and numerous emails just to get them to actually send out orders is extremely frustrating.
Love sandals,but faulty product,returning.
The quality of the product was not up to standard.with ina matter of days a stud fell of sandal and both soles detached from sole,I am returning the product ,i believe this was a faulty product.I have always been happy with Brand house shoes and have bought many pairs hoping for a quick reimbursement.
December 5th 2019 Update: Disappointed i after sales.
It was easy get into to get into store,great amount and ranges of shoes, I was not satisfied with shoes as they were faulty after 10 days of wear. I returned them and have waited three weeks ...with no reply so contacted brand house, I am still waiting for replacement pair which I was charged not the sale price,which brand house hopefully rectified and awaiting shoes. The next day they were on sale on line again. I have bought many shoes before with satisfaction, disappointed in the aftersales service.
Took nearly a week after purchase to receive an email to advise that our purchase had finally been dispatched.
This slow delivery meant that the event we wanted to use the item for, came and went before we received our purchase.
Goods received in good condition.
One stop shop forever now.
Amazing amount of excellent quality, great brands of all shoes and boots. The website was extremely easy to navigate and completing the transaction was very easy......speedy delivery, very happy customer.
Both item did not fit my feet
It took a while to get he product.. ordered aug 31 came on september 10... Als both item did not fit.. however, since it was on sale, and I am going on a long holiday, I decided to kee it for less hassle and gave it to my mom.
If you want a refund, you'll pay!!
I bought leather thongs for $29.95 which came to $42.90 with postage. They were far too wide so I requested a refund. I sent them back at my own cost of over $17 postage. My refund was $29.95. So I paid almost $30 in postage for nothing!!! My advice is to buy from a store after trying on any shoes. This is the only company I've experienced who do not absorb the return postage. Never again!
Great until shoes are faulty
Unable to get any customer assistance when shoes turned out to have a fault making them unwearable. They couldn’t care less even though I was willing to send the shoes for them to check. Very unhappy experience.
Questions & Answers
How do I track my international order?
Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.
Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.
Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.
I got mine within a week. Once posted it took two days of that week. So happy how fast they were.
How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!
Get an answer from our members and Brand House Direct representatives
|Category||Online Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||No|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||None|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots|
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