Reviewer Photos & Videos
Disgraceful Customer Service!
Disgraceful; full of lies. Slippers aren’t the same, these don’t fit. Now won’t refund postage as promised if return them.
Love these boots
Simple, easy to navigate
Love the range of products
Love these boots. The quality is superior. This is the 2nd pair of these that I have bought
Still waiting on my replacement shoes
Unfortunately this is the third pair of shoes and all have not been sized correctly.
I kept the two that were a bit big but returned the small pair. I haven’t had any confirmation from Brand direct or have not received my replacement.
Zips in the boots I purchased were difficult to get up and down. Very poor quality zips
Boots looked beautiful on line did not look the same in reality
Not satisfied zips were very poor quality
Sizing of shoes is inaccurate. They were too small even after I sized up because they were boots. Had to return. Was not happy with the product.
I have bought saucony echelon Le2 from them and foam is getting off after wearing 4 months, called them and they’re saying we just offer 30 days return policy nothing else.
Sell broken shoes and don’t care
I bought a pair of Merrell boots the soul started coming off they expect me to cut them up send pictures and then wait to see if I get another pair of shoes. Or I could of bought another pair and then waited see if they would return the other’s
Worst company service I have ever had to deal with totally rude
Treat you like a thief for there poor quality
Merrell won’t warranty any shoe from this so called company
I received shoes from Brand House Direct that had a buckled inner sole which formed a hard point where your heel sits which caused instant pain. The shoes were unwearable and the fault was obvious. I requested a refund. Brand House Direct used passive aggressive avoidance tactics in not answering my questions, continually and repetitively offering to exchange or to pay for repairs, and also claiming there was no fault with the shoes. It took over 5 weeks of 16 back and forth emails, 7 phone calls to leave messages with receptionists to "pass o...n to management", finally letting them know I had a podiatrist review and would be going to the Office Of Fair Trading if they continued to refuse me a refund. Then they refunded me an amount $12 less than the purchase price (I assume they would claim 'for postage' which should have been their responsibility due to faulty product), which I decided to let slide due to the stress/time/difficulty that would ensue in trying to recover it. I would never risk my money or time with this company again. My experience in dealing with Brand House Direct was absolutely awful. --- I waited until receiving the refund before posting this review, and will not be answering any response from this company.
Very bad return policy and refund
The company has a terrible return policy and a very costly one. They expect you to pay for postage to be sent and then when you return you pay again. I also had to call several times to check on the refund which did not come until I called. I will not be using this company again. Shoes are items bought on line that differ in size and comfort this company does not allow for that.
I didn’t like the shoes was too hard
I didn’t like the quality was too hard and uncomfortable To wear it And slightly too big on me But I still continue to look for another shoes
Review collected in partnership with Brand House Direct
The reviewer stated that an incentive was offered for this review
Very poor customer support
I've had good experiences with Brand House Direct until recently. I had to return one of two pairs of women's shoes (Scholl Orthoheel) because they were a poor fit. Eight days after they were received at the Broadmeadows warehouse I hadn't heard back or received a refund. Both customer service phone line and online chat were unavailable at 2.30pm on a Wednesday. Still waiting!
Disappointing Customer Service
5 non-delivery emails, no reply. No one answered customer support phone line. Order on 31 Jan, delivery on 11 Feb - and only after calling its courier everyday.
Do Not Buy From This Company - The Reviews Are Lies And There Customer Support Doesn't Exist
The reviews against the 2 shoes i bought were lies and made up. The shoes where crap and I had to pay $16 to send the first crap shoes back - "Rockport World Tour Classic Womens Wide Fit Comfort". There like wearing cement. Absolute crap and definitely no good for nurses or anyone standing for more than 5 minutes. Then their other advertisements lied and they sent me- "Homyped Lauren Womens Comfortable Supportive Thongs" - which are faulty and your toes hang off the end. And - "Asics Womens Leather Gel-Foundation Walker 3 (Extra Wide)" - which are advertised as the wrong size. And now they want me to spend another $16 or more dollars sending them back so they can rip me off more.....
Purchased a pair of Comfort Shoe Co - Plato and while they are very comfortable, the actual rubber sole is smaller than the actual base of the shoe, and because of this I can not see them being long lasting. This is the only pair of shoes I have purchased from you that I have been unhappy with.
Purchase Order 386898 despatched from Brand Warehouse 3/12/20
Nice shoes but delayed refund
The shoes would I'm sure had been comfortable but my orthotic didn't fit well
My concern is the long delay ,now over 4 weeks waiting for my refund
I would try again to find shoes but this has put me off enormously
Questions & Answers
How do I track my international order?
Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.
Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.
Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.
I got mine within a week. Once posted it took two days of that week. So happy how fast they were.
How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!
Get an answer from our members and Brand House Direct representatives
|Category||Online Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||No|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||None|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots|
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