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Brand House Direct

Brand House Direct

4.0 from 1,914 reviews · View Statistics

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  • Verified customer

I didn’t like the shoes was too hard

published

I didn’t like the quality was too hard and uncomfortable To wear it And slightly too big on me But I still continue to look for another shoes

Product Quality
Shipping
Return Claim MadeYes
SizingSlightly large
Product AppearanceNot as advertised
1 comment
Brand House Direct
Lee S.Brand House Direct

Hi Marianna, you are more than welcome to return the shoes for a refund or exchange. We are happy to help.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

Vicki PS

Vicki PSSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Very poor customer support

published

I've had good experiences with Brand House Direct until recently. I had to return one of two pairs of women's shoes (Scholl Orthoheel) because they were a poor fit. Eight days after they were received at the Broadmeadows warehouse I hadn't heard back or received a refund. Both customer service phone line and online chat were unavailable at 2.30pm on a Wednesday. Still waiting!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Brand House Direct
Lee S.Brand House Direct

Hi Vicki, can you advise your order number so I can assist? Our phone lines were operating on Wednesday so I am so sorry you couldn't get through.

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Review collected in partnership with Brand House Direct

  • Verified customer

Great service

published

I purchased a pair of Homyped Sari shoes and to my disappointment, discovered that my usual size was too big. A smaller size was not available I was provided with links to alternative styles and offered further help if none of those w. ere acceptable. I am very happy with my new Homyped Superfly in sage green. Great service.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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Mary Reynolds

Mary ReynoldsHunter Region, NSW

  • Verified customer

Love the company, no probs

published

Have bought a few prs shoes from Brand house Direct., but usually Planet brand. No probs at all. But last pr, diff brand, but too big, had no probs returning n exchanging 4 another Planet pr. Rang them, spoke 2 a very nice helpful young lady. She organise exchange n am waiting 4 exchange.
Very impressed with service and highly recommend Brand House Direct

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Kanimbla

KanimblaGreater Melbourne (Inner), VIC

  • 8 reviews
  • 3 likes

Faulty product

published

9 hours ago
Customer service unprofessional they’re…
Customer service unprofessional they’re hangup the call before finishing the conversation there’s products half faulty and they expect to pay return shipping from your own pocket this way make you losing money of the faulty product I don’t wish any one to face what I am experiencing disappointed with this company.
Sizing
Very small (39)
Slightly small (108)
True to size (1,100)
Slightly large (91)
Very large (26)
Sizing
Customer feedback

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceNot as advertised
16 comments
Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number so I can help?

Kanimbla
Kanimbla

Thanks for replying this my order number
395899

Brand House Direct
Lee S.Brand House Direct

Hi the order was shipped exactly as described. I am sorry to hear one pair didn't fit you. You are more than welcome to return them for a refund or exchange.

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  • Verified customer

Not exactly Happy

published

I have purchased a number of shoes from you, all enjoy wearing, but find being charged a huge amount , but finding value of goods thru the mail unbelievable,
I payed over $220 plus huge postage for you to Value them at $10,now to send them back $22NZ shocking
So I’m sad and feel totally ripped off !
Ordered wrong shoes so worse

Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Simone S

Simone SGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 2 likes

Avoid at all costs! They have five companies with different names, do your research and read reviews first!!!

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceNot as advertised
10 comments
Brand House Direct
Lee S.Brand House Direct
Simone S
Simone S
Simone S
Simone S
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Igor Pyshkin

Igor PyshkinMetropolitan Adelaide, SA

  • Verified customer

The worst service I have ever met

published

No size chart for a particular model. Even the same one brand has different sizes in different models. Very hard to guess. Absolutely not true to size.
No option for a refund. The only store credit and if you do not wish any deal they just take your money. Very unfair and not customer orientated.
In emails, they do not name you just "Hi" and do not sign the sender's name, so you just do not know who are you talking with. Had the worst online experience with them. Do not recommend anyone.

Product Quality
Shipping
Return Claim MadeYes
SizingVery small
Product AppearanceNot as advertised
1 comment
Brand House Direct
Lee S.Brand House Direct
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

  • Verified customer

Will not shop from here again

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
1 comment
Brand House Direct
Lee S.Brand House Direct
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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Beverley Joyce

Beverley JoyceSydney, NSW

  • Verified customer

Refund

published

Required a refund due to shoes not fitting.
We were pleased with the service easy to send back and refund arrived in due course

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Helen Jones

Helen JonesLaunceston, TAS

  • Verified customer

Excellent service

published

I bought the wrong size shoes, but was able to exchange for the right one, it was made so easy with one phone call, thank you

Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Susan Duff

Susan DuffRichmond-Tweed, NSW

  • Verified customer

Love the shoes and the service

published

I had to change shoes as they were too big. Great service and now I have shoes with perfect fit. Very happy with Brand Direct this is where I go for my shoes.
Susan

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

T Dovile

T Dovile

  • 2 reviews
  • Verified customer

Great Service

published

Great quality and good range of shoes with quick delivery. Website was easy to navigate and their customer service was fantastic, they were very helpful with my return and sourcing another pair of shoes. I would highly recommend.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Imogheena F.

Imogheena F.Darwin, NT

  • Verified customer

Really helpful and practical

published

Easy to navigate this store, clear what I am buying, good reviews, and product info. Helped me choose well, but one pair wasn't a good fit, so it was easy to send back (expensive, but got a refund through paypay) and get another pair. The quality of all the shoes I've ever got from here are really good.
Definitely will use again

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified customer

Prefect shoes great colour and so comfy

published

Great leather shoes comfy great colours.quick delivery.Bought all my shoes from brand.So quick return a few pairs no problem with exchanges.Wont buy anywhere else.This company is so great and great range

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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  • Verified customer

Easy to use

published

Shoes came quickly and as ordered. One pair didn't suit my feet so I had to return them. It would be great if free shipping for returns was available like it is with some other companies. No complaints!

Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

bethany Glover

bethany GloverGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Have had a really bad experience overall

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceNot as advertised
5 comments
Brand House Direct
Lee S.Brand House Direct
bethany Glover
bethany Glover

That's all fair to say, but I ordered shoes from brands I KNOW fit me. Same size I KNOW i take, and the shoes that came from you were way too small. It just doesn't make sense.

Brand House Direct
Lee S.Brand House Direct

Hi Bethany, I am sorry to hear the pairs didn't fit you. In the future, if you call our customer service team, we would be more than happy to provide you with shoe measurements to assist.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Wendy J

Wendy JSydney, NSW

  • 4 reviews
  • 4 likes
  • Verified customer

Not that impressed

published

I only have an issue with the returns process as it is very expensive postage as they ask you to register the parcel and very slow give you your money back. It has been 15 business days so far (3 weeks) and still nothing

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
3 comments
Brand House Direct
Lee S.Brand House Direct

Hi Wendy, can you please advise your order number so I can assist?

Wendy J
Wendy J

I sent an email yesterday but no response. Order 370310

Brand House Direct
Lee S.Brand House Direct

Hi Wendy, the refund for your return has been processed. I have resent the email to confirm this.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Jenny

Jenny

  • 2 reviews
  • Verified customer

Good service and product range

published

I was happy with the range of products offered and the prices. The ordering process was easy and delivery was prompt. Pleased to find what I was looking for as I am reluctant to spend too much time in shops at this time.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
3 comments
Jenny
Jenny

I had to return one pair of the shoes I purchased as the incorrect size had been supplied. It then took approximately 6 weeks to receive the replacement shoes.

Brand House Direct
Lee S.Brand House Direct

Hi can you advise your order number so I can look into this please?

Jenny
Jenny

Initial order number 382196, order number on return is 397946. Unfortunately, I have to return the second pair as they are not a good fit, although my usual size is a 9.

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Review collected in partnership with Brand House Direct

misscocoapops

misscocoapops

  • 4 reviews
  • 2 likes
  • Verified customer

Not happy with my slippers!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
3 comments
Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number? I would like to try and help.

misscocoapops
misscocoapops

#365798

Brand House Direct
Lee S.Brand House Direct

Hi we did reply to you via email. I have now resent the email to you again. Please check.

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Review collected in partnership with Brand House Direct

Page 1 of 4
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Questions & Answers

William T

William Tasked

Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.

Jeanette Bilson
Jeanette Bilson

I got mine within a week. Once posted it took two days of that week. So happy how fast they were.

Louise

Louiseasked

How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!

No answers
Glenys Jacobs

Glenys Jacobsasked

I returned my shoes over 4 weeks ago,time even in these current circunstacei have sent msgs to customer service without reply
The only communication has been to write a review
Very unhappy and want my money or this will be esculated

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi can you advise your order number so I can follow up on the return?

Kanimbla
Kanimbla

Scam procedures

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Get an answer from our members and Brand House Direct representatives

Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots

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