I've had good experiences with Brand House Direct until recently. I had to return one of two pairs of women's shoes (Scholl Orthoheel) because they were a poor fit. Eight days after they were received at the Broadmeadows warehouse I hadn't heard back or received a refund. Both customer service phone line and online chat were unavailable at 2.30pm on a Wednesday. Still waiting!

I purchased a pair of Homyped Sari shoes and to my disappointment, discovered that my usual size was too big. A smaller size was not available I was provided with links to alternative styles and offered further help if none of those w. ere acceptable. I am very happy with my new Homyped Superfly in sage green. Great service.

Lots of good brand name shoes to choose from. The shoes fit well and are very comfortable. Would use again.

A huge range of shoes available and suitable styles were easy to find. Unfortunately the quality of the pairs I received was not what was expected for the price and they were returned.
It took quite a while to receive the refund (apparently there was an email which I did not receive asking if I wanted a refund, even though it was clearly stated on the return form sent back with the shoes). The refund was only processed after a follow up phone call 2 months later.

Great pricing and delivery, range is fantastic, the quality offered is excellent, easy site navigation and purchase process. Loved my purchase.

Great quality, naturalizer emiline shoes, so comfy I bought another pair. Also bought a pair of sandals, great look and comfortable

Choosing, ordering and paying were easy to navigate. Excellent communication regarding order and delivery. Prompt and efficient delivery. Sturdy packaging. Love my shoes!

Great service. Needed to make exchange & select different style & size. All handled so well - great range of choices offered. Love my shoes.

Slow delivery on my exchanged order. The doc marten boots are a really good price though, so worth the wait. Thanks.

Great selection of shoes with easy site navigation and all shoes are reasonably priced and an easy process to return shoes that dont fit are were not what you were after when received

Have bought a few prs shoes from Brand house Direct., but usually Planet brand. No probs at all. But last pr, diff brand, but too big, had no probs returning n exchanging 4 another Planet pr. Rang them, spoke 2 a very nice helpful young lady. She organise exchange n am waiting 4 exchange.
Very impressed with service and highly recommend Brand House Direct

It is Easy to navigate the site
Very satisfied with buying from the site wide range available
Quality is good and affordable

The purchase was exactly what I wanted and when I needed to exchange for a size change they were very understanding. and didn't hesitate to accommodate my request.

Very helpful fast and good response, was emailed to have an exchange item sent out, claim has now been finished

Love my Scholl thongs. They are beautiful white and pretty with flower , very summery . They dress up an outfit straight away.

Site was easy to use, there was a huge choice of shoes in every category for women ,men and children , delivery time was acceptable and shoes purchased were of the brand quality.

Just received my latest purchase. Sandals fit perfectly and are comfortable. Service is prompt and efficient. Recommend it to everyone.

Required a refund due to shoes not fitting.
We were pleased with the service easy to send back and refund arrived in due course

I bought the wrong size shoes, but was able to exchange for the right one, it was made so easy with one phone call, thank you

I bought a pair of shoes which I was happy with but they were too big I sent them back to get a size smaller and I have not heard anything more. My Order Number is 363806. But the service is fantastic.