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Brand House Direct

Brand House Direct

4.0 from 1,914 reviews · View Statistics

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Vicki PS

Vicki PSSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Very poor customer support

published

I've had good experiences with Brand House Direct until recently. I had to return one of two pairs of women's shoes (Scholl Orthoheel) because they were a poor fit. Eight days after they were received at the Broadmeadows warehouse I hadn't heard back or received a refund. Both customer service phone line and online chat were unavailable at 2.30pm on a Wednesday. Still waiting!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Brand House Direct
Lee S.Brand House Direct

Hi Vicki, can you advise your order number so I can assist? Our phone lines were operating on Wednesday so I am so sorry you couldn't get through.

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Review collected in partnership with Brand House Direct

  • Verified customer

Great service

published

I purchased a pair of Homyped Sari shoes and to my disappointment, discovered that my usual size was too big. A smaller size was not available I was provided with links to alternative styles and offered further help if none of those w. ere acceptable. I am very happy with my new Homyped Superfly in sage green. Great service.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified customer

review

published

Lots of good brand name shoes to choose from. The shoes fit well and are very comfortable. Would use again.

Product Quality
Shipping
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

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  • Verified customer

Fast and efficient service, disappointing product

published

A huge range of shoes available and suitable styles were easy to find. Unfortunately the quality of the pairs I received was not what was expected for the price and they were returned.
It took quite a while to receive the refund (apparently there was an email which I did not receive asking if I wanted a refund, even though it was clearly stated on the return form sent back with the shoes). The refund was only processed after a follow up phone call 2 months later.

Product Quality
Incentivised ReviewNo
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Kez

KezAU

  • 7 reviews
  • Verified customer

Awesome selection

published

Great pricing and delivery, range is fantastic, the quality offered is excellent, easy site navigation and purchase process. Loved my purchase.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified customer

Great shoes and great price

published

Great quality, naturalizer emiline shoes, so comfy I bought another pair. Also bought a pair of sandals, great look and comfortable

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified customer

Great Customer Service.

published

Choosing, ordering and paying were easy to navigate. Excellent communication regarding order and delivery. Prompt and efficient delivery. Sturdy packaging. Love my shoes!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

B Giles

B GilesCentral Highlands and Goldfields, VIC

  • 2 reviews
  • Verified customer

Wonderful range and service. Highly recommend.

published

Great service. Needed to make exchange & select different style & size. All handled so well - great range of choices offered. Love my shoes.

Product Quality
Shipping
Incentivised ReviewNo
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

CF

CFHobart, TAS

  • Verified customer

Thanks

published

Slow delivery on my exchanged order. The doc marten boots are a really good price though, so worth the wait. Thanks.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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Amanda

AmandaMurrumbidgee Region, NSW

  • Verified customer

Great Selection

published

Great selection of shoes with easy site navigation and all shoes are reasonably priced and an easy process to return shoes that dont fit are were not what you were after when received

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Mary Reynolds

Mary ReynoldsHunter Region, NSW

  • Verified customer

Love the company, no probs

published

Have bought a few prs shoes from Brand house Direct., but usually Planet brand. No probs at all. But last pr, diff brand, but too big, had no probs returning n exchanging 4 another Planet pr. Rang them, spoke 2 a very nice helpful young lady. She organise exchange n am waiting 4 exchange.
Very impressed with service and highly recommend Brand House Direct

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified customer

Perfect to buy from

published

It is Easy to navigate the site
Very satisfied with buying from the site wide range available
Quality is good and affordable

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified customer

Great Service

published

The purchase was exactly what I wanted and when I needed to exchange for a size change they were very understanding. and didn't hesitate to accommodate my request.

Product Quality
Incentivised ReviewNo
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Watto

WattoSouth-Eastern Region, NSW

  • 2 reviews
  • Verified customer

Good Service

published

Very helpful fast and good response, was emailed to have an exchange item sent out, claim has now been finished

Incentivised ReviewNo
SizingVery small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Sandra

SandraSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

White sandals

published

Love my Scholl thongs. They are beautiful white and pretty with flower , very summery . They dress up an outfit straight away.

Incentivised ReviewNo
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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  • Verified customer

Shoes

published

Site was easy to use, there was a huge choice of shoes in every category for women ,men and children , delivery time was acceptable and shoes purchased were of the brand quality.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified customer

very happy.

published

Just received my latest purchase. Sandals fit perfectly and are comfortable. Service is prompt and efficient. Recommend it to everyone.

Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Beverley Joyce

Beverley JoyceSydney, NSW

  • Verified customer

Refund

published

Required a refund due to shoes not fitting.
We were pleased with the service easy to send back and refund arrived in due course

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Helen Jones

Helen JonesLaunceston, TAS

  • Verified customer

Excellent service

published

I bought the wrong size shoes, but was able to exchange for the right one, it was made so easy with one phone call, thank you

Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Margie Davis

Margie Davis

  • 3 reviews
  • Verified customer

My last purchase.

published

I bought a pair of shoes which I was happy with but they were too big I sent them back to get a size smaller and I have not heard anything more. My Order Number is 363806. But the service is fantastic.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Page 1 of 6
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Questions & Answers

William T

William Tasked

Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.

Jeanette Bilson
Jeanette Bilson

I got mine within a week. Once posted it took two days of that week. So happy how fast they were.

Louise

Louiseasked

How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!

No answers
Glenys Jacobs

Glenys Jacobsasked

I returned my shoes over 4 weeks ago,time even in these current circunstacei have sent msgs to customer service without reply
The only communication has been to write a review
Very unhappy and want my money or this will be esculated

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi can you advise your order number so I can follow up on the return?

Kanimbla
Kanimbla

Scam procedures

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Get an answer from our members and Brand House Direct representatives

Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots

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