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Brand House Direct

Brand House Direct (page 4 of 7)

4.0 from 1,914 reviews · View Statistics

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AmmuB

AmmuBSouth East Queensland, QLD

Terrible experience

published
23 comments
Brand House Direct
Lee S.Brand House Direct

Hi I am sorry to hear that. Can you please advise your order number so I can help please?

AmmuB
AmmuB

My order number is 303443

Brand House Direct
Lee S.Brand House Direct

Hi I can see that you have been refunded for the Clarks shoes in white. We have emailed you the refund notification.

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Oliver

OliverMid North Coast, NSW

  • Verified customer

The worst online retail site I've ever used

published

I've been shopping online for nearly 25 years, never have I used something so poorly designed. There is no customer account to check on the progress of your sale or return, the phone number is never answered, the online chatbot is woeful. No-one can give you any information at all. Absolutely abysmal, if i could give it 0 stars I would.

4 comments
Brand House Direct
Lee S.Brand House Direct
Oliver
Oliver

sure, its 301714

Brand House Direct
Lee S.Brand House Direct

Hi we sent you an email regarding your return. Have you received this email?

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Deb

DebFar North Queensland, QLD

  • 4 reviews
  • 6 likes
  • Verified customer

Following up again on refund

published

Paid for return postage of 2 pairs shoes not suitable for me and requested refund. Received email asking me to select different style. They advised if I wanted refund it would be cost of shoes less postage. As I paid postage for returns and purchased more than these pairs of shoes don't believe they should charge postage. Original order I kept 4 pairs of shoes. I have had no response to email sent requesting refund again. They received returned goods on 29th Jan.

2 comments
Brand House Direct
Lee S.Brand House Direct

Hi Deb, can you please advise your order number so I can assist please?

Deb
Deb

Not required received email to advise refund has been processed.

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Callie

Callie

  • 2 reviews

Did not send and exchange my items

published

The product was delivered fast but when the sizing was incorrect, I had paid for return postage to return the unused items and request for a size bigger to be sent to me. Ive never heard from them despite sending them several emails! The tracking shows that they had already received my items a while ago. Will escalate further to NSW FAIR WORK office if they choose not to send me my shoes.

2 comments
Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number so I can assist?

Callie
Callie

#302298 and postal tracking indicated you have received my returned item 9 says ago.

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Teresa

Teresa

  • 2 reviews
  • Verified customer

Horrible fit

published

I am always a size nine in sketchers
I have lots of different pairs of sketches and they are fantastic
These shoes fit horribly
Too tight and uncomfortable and not long enough

1 comment
Brand House Direct
Lee S.Brand House Direct

Hi Teresa, I am sorry to hear that. If they are brand new in the shoebox, you are welcome to return them for a refund or exchange. We are always happy to help.

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Review collected in partnership with Brand House Direct

  • Verified customer

Scholl shoes poor quality

published

Scholl shoes appear to be not same as shoes from store.Cheaply made with no or little arch support .Will not be buying from Brand direct again.They are very hard on the sole of your feet

1 comment
Brand House Direct
Lee S.Brand House Direct

Hi I am sorry to hear that. Perhaps the style you purchased may not be suitable for you. If they are brand new in the shoebox, you are welcome to return them for a refund or exchange? We are always here to help.

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Review collected in partnership with Brand House Direct

Marilyn Wright

Marilyn WrightGreat Southern, WA

  • 2 reviews
  • Verified customer

Prompt service great products

published

Always looking at the site for bargain priced shoes. Passed the info on to friends as well. ....postage is prompt always looking for free post and Brand house Direct delivers

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Review collected in partnership with Brand House Direct

geoff

geoffSouth East Queensland, QLD

  • 2 reviews

Never never never again

published

Note similar post on google review - mine wouldn't load there.
Ordered 2 Jan (same day as other post)
9 Jan i rang to inquire, since there was no dispatch, and they advertise 1-4 days.
the 1300 number sent me to a disconnected number with a FULL message bank. my stress levels went through the roof. The landline number listed, also disconnected.
So, i thought i'd been scammed.
Eventually got a chat line, no apologies, she??? thought 9 Jan minus 7 Jan = 4 days.
Got boots today (11 days). Rubbish, rubbish

3 comments
Brand House Direct
Lee S.Brand House Direct
geoff
geoff
Brand House Direct
Lee S.Brand House Direct

Hi Geoff, thank you for your feedback. Unfortunately we had some telstra phone line issues during the week and I am sorry if you were affected by this. You are welcome to return the item for a refund or exchange, we are always happy to help.

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Feline111

Feline111Sydney Surrounds, NSW

  • 2 reviews
  • Verified customer

No trouble returning shoes of incorrect size

published

The shoes I originally ordered were too big. I was happy with the replacement shoes, however they were lost by Australia Post and took over almost 4 weeks to be delivered.

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Review collected in partnership with Brand House Direct

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Raj

RajPerth, WA

  • 2 reviews
  • Verified customer

Waiting for shipping of correctly sized sandals

published

The sandals originally received turned out to be too large for my wife. So it was returned to Brand house direct. Now we are waiting for them to ship a correct sized replacement. In future I would hesitate to order shoes or sandals online.

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Review collected in partnership with Brand House Direct

  • Verified customer

Fantastic site for shopping

published

Fantastic prompt service, goods always in excellent condition.
Store is easy to navigate and after service is acted upon promptly if needed.
Always an excellent range of products and sizes to choose from.

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Review collected in partnership with Brand House Direct

Amanda

AmandaSouth East Queensland, QLD

  • 6 reviews
  • 1 like
  • Verified customer

Normally quick and easy.

published

I waited nearly 2 weeks for my shoes with no reply to my email asking what the hold-up was. I assumed Christmas Holidays as the reason for delay and lack of response? Normally they're great - quick and easy.

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Review collected in partnership with Brand House Direct

Cassandra

CassandraGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Quick service

published

Quick service and processing time, fast delivery, perfect quality in the shoes and will do business again. Even though the shoes are too big but that was my fault in choosing the size.

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Review collected in partnership with Brand House Direct

Judy

JudyWide Bay-Burnett, QLD

  • 2 reviews
  • Verified customer

Perfect in every way

published

Satisfied with all aspects of this transaction, even when I ordered a size to big and the return was easy and they were returned quickly, very good quality, would recommend Brand House Direct.

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Review collected in partnership with Brand House Direct

AussieShayno

AussieShaynoSouthwest, VIC

  • 2 reviews
  • Verified customer

Great Value Items (Excessive Shipping)

published

Product was packaged excellent, items arrived in perfect condition however the shipping costs were excessive in my opinion, my opinion is based on the shipping rates from many other E-commerce platforms.

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Review collected in partnership with Brand House Direct

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Amanda Bergamin

Amanda BergaminMetropolitan Adelaide, SA

  • Verified customer

Shoes Arrived Quickly and as Described

published

Very Happy with my new shoes, I asked for express delivery as I wanted them for a trip and they arrived the next day. I can't get this brand easily in SA so it was good to get them with little fuss from this site.

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Review collected in partnership with Brand House Direct

  • Verified customer

Great service

published

Quality of the boots was fantastic and when I had to swap them because they were too big it was a very easy and prompt process! Would purchase from them again.

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Review collected in partnership with Brand House Direct

John Storti

John StortiGreater Melbourne (Outer), VIC

  • Verified customer

Good web site and good service

published

An excellent range to navigate,the products were clearly shown and well set out,unfortunately one pair were not suitable ,and with very little effort I was able to make arrangements to return them.

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Review collected in partnership with Brand House Direct

Vicki Attard

Vicki AttardSydney, NSW

  • Verified customer

comfy shoes but bad contact.

published

Finally received my 2 pairs of shoes and was happy with them
BUT No Emails or any contact to tell me when my shipment was to be very unprofessional company .

3 comments
Brand House Direct
Lee S.Brand House Direct
Vicki Attard
Vicki Attard

I tried to call on the phone number that was provide on your website but it just cut out ,and i called 4 times on different days

Vicki Attard
Vicki Attard

I had to put in a pay pal dispute as i never received NOOOOOO contact back from ur company SO you have lost a customer i had bought 4 pairs of shoes in this month so ur loss

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Review collected in partnership with Brand House Direct

Delilah Laritz

Delilah LaritzGreater Melbourne (Outer), VIC

  • 7 reviews
  • Verified customer

Sizes were way smaller than normal. Boxes came badly damaged and guess what, I can't return them now!

published

Bought 2 pairs and both were fails and I am so displeased about this website. I do shop regularly online and found their products to be disappointing

Pair 1 was a present for. Christmas. The box was almost falling apart so I threw it away and wrapped them up. They didn't fit.

Pair 2 was for me. I ordered my normal sized shoe I couldn't even get my feet into the sandal. I asked about possibly getting an exchange or refund and I can't. My sister who is 3 sizes smaller than I fit them perfectly. Weird right???

7 comments
Brand House Direct
Lee S.Brand House Direct

Hi I am sorry to hear that. You are more than welcome to return the items that don't fit in original, unworn condition for a refund or exchange. We are always here to help.

Delilah Laritz
Delilah Laritz

Hi Lee,

I was told without a box, this was not an option? If that is the case I would opt for the refund instead.

Brand House Direct
Lee S.Brand House Direct

Hi we do require the shoes to be returned in the original shoebox to accept a return.

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Review collected in partnership with Brand House Direct

Page 4 of 7
See all Brand House Direct reviews

Questions & Answers

William T

William Tasked

Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.

Jeanette Bilson
Jeanette Bilson

I got mine within a week. Once posted it took two days of that week. So happy how fast they were.

Louise

Louiseasked

How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!

No answers
Glenys Jacobs

Glenys Jacobsasked

I returned my shoes over 4 weeks ago,time even in these current circunstacei have sent msgs to customer service without reply
The only communication has been to write a review
Very unhappy and want my money or this will be esculated

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi can you advise your order number so I can follow up on the return?

Kanimbla
Kanimbla

Scam procedures

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Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots

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