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Brand House Direct

Brand House Direct

4.0 from 1,917 reviews · View Statistics

Reviews

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  • Verified

I didn’t like the shoes was too hard

published

I didn’t like the quality was too hard and uncomfortable To wear it And slightly too big on me But I still continue to look for another shoes

Product Quality
Shipping
Return Claim MadeYes
SizingSlightly large
Product AppearanceNot as advertised
1 comment
Brand House Direct
Lee S.Brand House Direct

Hi Marianna, you are more than welcome to return the shoes for a refund or exchange. We are happy to help.

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Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

Vicki PS

Vicki PSSouth East Queensland, QLD

  • 2 reviews
  • Verified

Very poor customer support

published

I've had good experiences with Brand House Direct until recently. I had to return one of two pairs of women's shoes (Scholl Orthoheel) because they were a poor fit. Eight days after they were received at the Broadmeadows warehouse I hadn't heard back or received a refund. Both customer service phone line and online chat were unavailable at 2.30pm on a Wednesday. Still waiting!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Brand House Direct
Lee S.Brand House Direct

Hi Vicki, can you advise your order number so I can assist? Our phone lines were operating on Wednesday so I am so sorry you couldn't get through.

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Review collected in partnership with Brand House Direct

  • Verified

online feedback

published

Online chat feedback did not return my answer so i had to call by phone, once this was done i received an email asking what was my query, when it was already resolved.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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Joy Cook

Joy CookHunter Region, NSW

  • Verified

Thanks

published

Easy site, plenty of quality shoes, very quick response. The only issue I have is some of the shoes are wide and that is not reflected in the sizing.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Good communication throughout. Fast shipping!

published

Some shoes were very small though even though stated as my size.. otherwise easy to navigate ..lots of items in stock

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
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Review collected in partnership with Brand House Direct

  • Verified

Easy to use

published

Shoes came quickly and as ordered. One pair didn't suit my feet so I had to return them. It would be great if free shipping for returns was available like it is with some other companies. No complaints!

Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
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Review collected in partnership with Brand House Direct

Rosemarie

RosemarieSouth-Eastern Region, NSW

Not happy with shoes

published

I purchased a pair of Rockport runners, found them to be slippery on wet tiles and grass. It is noted on the sole they are slip resistant. This is not the case and when I contact them I was informed that this means they are water proof!!! Really? They informed me that they will contact Rockport direct and get back to me. That was more than 6 weeks ago. They have not replied to my emails. I suspect that the shoes may be fake and not genuine Rockport brand as I have never had any issues with this brand in the past. They are dangerous as I nearly slipped on the kitchen tiled floor. I would like them to contact me and come to some arrangement.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
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Caitlin H.

Caitlin H.Greater Melbourne (Inner), VIC

Impressed with the timely delivery. Unimpressed with the shipping cost.

published

I ordered a pair of Docs from Brand House Direct and they were delivered to me the next day! BHD had the best online price too. The only complaint I have is that I spent $185 and was still charged for delivery. I almost didn’t order from them because of that. But all in all I’m pretty happy. 4/5 stars.

Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Similar opinion? Write a review on ProductReview.com.au!
Callie

Callie

  • 2 reviews

Did not send and exchange my items

published

The product was delivered fast but when the sizing was incorrect, I had paid for return postage to return the unused items and request for a size bigger to be sent to me. Ive never heard from them despite sending them several emails! The tracking shows that they had already received my items a while ago. Will escalate further to NSW FAIR WORK office if they choose not to send me my shoes.

Incentivised ReviewNo
SizingVery small
2 comments
Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number so I can assist?

Callie
Callie

#302298 and postal tracking indicated you have received my returned item 9 says ago.

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Raj

RajPerth, WA

  • 2 reviews
  • Verified

Waiting for shipping of correctly sized sandals

published

The sandals originally received turned out to be too large for my wife. So it was returned to Brand house direct. Now we are waiting for them to ship a correct sized replacement. In future I would hesitate to order shoes or sandals online.

Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Amanda

AmandaSouth East Queensland, QLD

  • 6 reviews
  • 1 like
  • Verified

Normally quick and easy.

published

I waited nearly 2 weeks for my shoes with no reply to my email asking what the hold-up was. I assumed Christmas Holidays as the reason for delay and lack of response? Normally they're great - quick and easy.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

jayaus

jayausSydney Surrounds, NSW

  • 21 reviews
  • 4 likes
  • Verified

Wrong size returned to BH

published

The shoes need a width measurement as my original pair I ordered were too big on me and no smaller size available. So returned for different style of shoe, same price, and same Brand, using a size smaller. PayPal paid for return post and Brand House Direct took one month to supply new shoes, only after I sent them a nice email, to enquire where are the new shoes. I did not want a refund as I would have lost the $12 postage I paid for the wrong sized shoe...which was not my fault, I am always that size shoe.

Both products were of good quality.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
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Review collected in partnership with Brand House Direct

Wayne Corbyn

Wayne CorbynSouth East Queensland, QLD

  • Verified

Its fine

published

I ordered some shoes. They came. They were the wrong size. No ones fault particularly. Sent them back. Shoes came back , wrong again(daughters fault this time) went through returns process . All good now. The world hasnt changed , just got some shoes. Its not an event its just buying some shoes .why does it need a report , what are you ? The stasi?

Product Quality
Shipping
Incentivised ReviewNo
SizingSlightly large
Product AppearanceAs advertised
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Review collected in partnership with Brand House Direct

Honesty

HonestySydney

  • 2 reviews
  • Verified

An Experience

published

Easy to look at the shoes, challenging to contact when returned (answering machine constantly on)
Satisfied with range. Quality good. Challenge is size, have bought twice from Brandhouse however, both times wrong size. However, do love the shoes they carry.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Footwear

published

Good practical footwear easy to source and prompt delivery. A little disappointed with the weight as it is somewhat heavier than I expected but nonetheless very utilitarian and good in appearance.

Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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Shiara

ShiaraGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified

Efficient service and delivery

published

I cant fault the delivery - service was prompt and problem-free. The price was great, although shipping was a bit higher than normal. The shoes are a bit larger than I expected, but then shoe sizing is SOOO unpredictable- why cant there be more consistency, manufacturers? And a little bit sweaty, which again I didnt expect from a pair of Sketchers.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

krisw

kriswHunter Region, NSW

  • 3 reviews
  • 5 likes
  • Verified

Have some great prices

published

The site is easy to navigate and the range is very extensive. Unfortunately I have not had any luck with sizes and had to return my last 2 orders, which is costly when you consider you pay for postage to receive the goods and have to pay again to return them, and it is close to $15 to return and about$12 to order. For me that has been over $50 wasted. and nothing to show for it, so I won't order again.

Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Good service,

published

Good prices, and a good service. It is always chancy buying shoes online as it can be difficult getting a good fit, however they made the process as painless as possible. I had to return the first pair of boots, and order another style, this was no problem, and the new style arrived reasonably quickly Thank you

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceAs advertised
1 comment
Brand House Direct
Lee S.Brand House Direct

Hi Wendy, thank you for the feedback. Enjoy your shoes :)

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Review collected in partnership with Brand House Direct

  • Verified

Ok experience - good customer service, but returns process could be better.

published
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceAs advertised
1 comment
Brand House Direct
Lee S.Brand House Direct

We always value feedback on suggestions on how to improve so we will definitely take your feedback on board, thank you.

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Review collected in partnership with Brand House Direct

Jennifer W

Jennifer WWide Bay-Burnett, QLD

  • 3 reviews
  • Verified

Quick postage. Good Product

published

The range of products are great and quality is also. Shoes i purchased are comfortable and well made. The website is easy to use and i used the chat service to make sure i got the right size.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised
1 comment
Brand House Direct
Lee S.Brand House Direct

Hi Jennifer, thank you for taking time to leave feedback. I hope you enjoy your shoes :)

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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Questions & Answers

William T

William Tasked

Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.

Jeanette Bilson
Jeanette Bilson

I got mine within a week. Once posted it took two days of that week. So happy how fast they were.

Louise

Louiseasked

How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!

No answers
Glenys Jacobs

Glenys Jacobsasked

I returned my shoes over 4 weeks ago,time even in these current circunstacei have sent msgs to customer service without reply
The only communication has been to write a review
Very unhappy and want my money or this will be esculated

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi can you advise your order number so I can follow up on the return?

Kanimbla
Kanimbla

Scam procedures

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Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots

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