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Brand House Direct
Terrible service
Ordered a pair of slippers, size was too small. Paid postage to have them returned. Waited 4 weeks for another similar pair to arrive, which I was not able to wear with the arch support. Called them and was advised I would have to pay to ship them back again and also pay for them to be shipped back. I asked if I could bring them in and pick up a new pair from their warehouse, but was advised no. So basically my $60 slippers will now be costing close to $100. Will never trade with this company again. Also after reading so many poor reviews, I'm most surprised how they have remained in business and disappointed I did not see these prior to ordering.
Hi Lee, my order numbers are 534122 and 333860. Thank you
Hi Jacquie, you are more than welcome to return the slippers. Please complete the returns form inside your parcel and post the item back to us. We will contact you once received.
- 2 reviews
Never never never again
Note similar post on google review - mine wouldn't load there.
Ordered 2 Jan (same day as other post)
9 Jan i rang to inquire, since there was no dispatch, and they advertise 1-4 days.
the 1300 number sent me to a disconnected number with a FULL message bank. my stress levels went through the roof. The landline number listed, also disconnected.
So, i thought i'd been scammed.
Eventually got a chat line, no apologies, she??? thought 9 Jan minus 7 Jan = 4 days.
Got boots today (11 days). Rubbish, rubbish
Hi I am sorry to hear that. The warehouse was closed for a few days over the new year period. You are welcome to return the item for a refund or exchange if they are not suitable. We do value your bus...
Read moreiness and would like to help you find a more suitable style if that interests you? We are always here to help as best we can.
a bit large, but i am not brave enough to return them for a size 9. some points to consider - during my eventual precarious chatline negotiations with your rep, no mention was made of your being close...
Read mored for hols. the concept of closing a retail outlet during end of year sales to me is so novel that i would never have guessed. only vague allusions as to when my order might be dispatched. no reason was given for your phone line being DISCONNECTED. a disconnected phone line with a full message bank tells me that a lot of people have tried to phone on a line that doesn't exist for a service that has flown the coop with whatever it could scam. you might consider sitting on this side of that fence for customer perceptions. i came home from work to do this, with that sinking feeling. i was about to call the police in to have the site shut down when i realised paypal doesn't unload my account until a dispatch is in place. so i gave it another 24 hours. it was an experience that i don't ever ever intend repeating 2 pairs of thick socks does the job better than you doHi Geoff, thank you for your feedback. Unfortunately we had some telstra phone line issues during the week and I am sorry if you were affected by this. You are welcome to return the item for a refund or exchange, we are always happy to help.
- Verified
comfy shoes but bad contact.
Finally received my 2 pairs of shoes and was happy with them
BUT No Emails or any contact to tell me when my shipment was to be very unprofessional company .
Hi Vicki, thank you for your feedback. I am sorry to hear that. Can you advise your order number so I can look into this for you as a high priority? I would like to try and rectify this for you as we ...
Read morevalue your business. We do email a confirmation email once the order is placed and another email with the tracking details once the order is shipped so perhaps there was an issue with the email address placed on the order?
I tried to call on the phone number that was provide on your website but it just cut out ,and i called 4 times on different days
I had to put in a pay pal dispute as i never received NOOOOOO contact back from ur company SO you have lost a customer i had bought 4 pairs of shoes in this month so ur loss
Review collected in partnership with Brand House Direct
- Verified
Over priced.
After purchasing a pair of shoes which were not true to their size, I then went to a Pharmacy select and found the proper size for $20 cheaper. Thanks anyway. The smell from the foam it was packaged in was putrid.
Hi Heidi, I am sorry to hear that you weren't happy with your purchase. You are more than welcome to return the item if they don't fit. We do value your business and hope you will come shop with us again in the future.
I refused to pay more money in return shipping. Luckily the store sells the same brand so I was able to exchange for the correct size. I still cant believe the price difference. Sure pays to shop around.
Hi Heidi, we do value your business and hope you will come shop with us again in the future. Please email me your order number to support@brandhousedirect.com.au and attention the email to Lee S. I wi...
Read morell do my best to offer you a better deal on your next purchase.Review collected in partnership with Brand House Direct
Find out how Brand House Direct compares to other Footwear Shops & Brands
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- 2 reviews
- Verified
Horrible experience with this store
I purchased 3 pairs of shoes, then saw that in the confirmation email, it stated one pair was not in stock and was a pre-order. I needed those shoes fast, so decided to cancel my order in order to buy elsewhere. Tried phoning, could not get through, then finally a vague person picks up and says, she needs to confirm with someone else before agreeing to cancel order (which was not yet sent out). I would be phoned back...I then decided to email to cancel order. I also involved Paypal. They then sent out the other two pairs, even though I wanted t...
Read moreo cancel the whole order. One pair was 2 sizes smaller than I ordered, so had to return. I was told to pay postage myself (Paypal refunded shipping, thank goodness). Weeks later I received a refund for the shoes, but less the $10 discount I received at checkout...so paid $18 postage for basically one pair of shoes and they were too cheap to even allow for the $10 discount. Cost me a lot of time to get my money back and feel that this is not a professional company, never come across such bad customer service before! Would not recommend, but if you do use, pay with Paypal.Hi I am sorry to hear that. Can you please email your order number to support@brandhousedirect.com.au and attention it to LEE S. I would like to try and rectify this and offer a discount off a future purchase.
Review collected in partnership with Brand House Direct
- Verified
Both item did not fit my feet
It took a while to get he product.. ordered aug 31 came on september 10... Als both item did not fit.. however, since it was on sale, and I am going on a long holiday, I decided to kee it for less hassle and gave it to my mom.
Hi Jessa, thank you for the feedback. Can you please advise your order number so I can look into your case history? I would really like the opportunity to rectify this matter for you as we do value yo...
Read moreur business and would like to offer you a discount off your next purchase.Review collected in partnership with Brand House Direct
- 3 reviews
- 2 likes
Terrible shopping experience, never ever recommend to friends!
I had bought a pair of school shoes for my daughter, first time they sent the wrong size(too big) , second time sent totally wrong pair! Poor service! Don't recommend to friends.
Questions & Answers
I appear to have a similar enquiry to others posted here.
I have an AfterPay order # only (275509263) but no confirmation email for an order placed June 19.
I would like to achieve a resolution in the form of:
Order #
Order confirmation
Tracking #
Please advise.
Hi please email the full name the order was placed under to support@brandhousedirect.com.au so we can look into this for you.
Why am I not receiving my “ store credit” access code?
I have complied with the instructions from Jennifer the manager or appointed spokesperson from “brand house direct” ( or “yoursfit” company ? ) and have been waiting since the 23/5/22 to receive acces...
Read mores my store credit! I am not receiving any confirmation emails or return phone calls from her or anyone, and this obviously is preventing me from using my store credit. I need that access code as they are holding onto $207 of my money! All I am told is “if I don’t here back from her to call again ”! I have been calling every week, as advised to, ( as well as a few emails ) only to get the same ( lame ) excuse, “ call again next week if I don’t hear from her! “ Please help me as the call centre girls and man, said only the manager can provide me with that access code.Hi can you advise the order number?
Thank you Lee S. for your prompt response.
I don’t have the order number, can you advise me where I can locate it?
I can provide the “RETURN RECEIVED” number which is #495399....
I purchased boots and they arrived damaged and unwearable. All my attempts to contact you and get a response has failed. Will you honour a full refund including postage as you supplied damaged goods? You should provide the consumer what they paid for, and take responsibility when there is an error at your end.
Customer Service is non existent with Brand House Direct. I called them several times and wrote several emails and got fobbed off. I own an outsourcing customer service business and we would have been...
Read more fired if this was the service given to consumers. One of the customer service reps even told me that she would provide the email/mobile of her Manager and I can call the manager to get a faster response.Hi please contact support@brandhousedirect.com.au so we can assist with any concerns you may have.
Get an answer from our members and Brand House Direct representatives
Details
| Category | Online Shops and Footwear Shops & Brands |
|---|---|
| Offers Free Standard Shipping | No |
| Mens / Womens Clothing | Mens and Womens |
| Labels Sold | Variety of Labels |
| Type of Footwear Offered | Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots |
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Hi Jacquie, can you please advise your order number so I can assist please?