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Brand House Direct

Brand House Direct

3.9 from 2,404 reviews · View Statistics
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Terrible service

published

Ordered a pair of slippers, size was too small. Paid postage to have them returned. Waited 4 weeks for another similar pair to arrive, which I was not able to wear with the arch support. Called them and was advised I would have to pay to ship them back again and also pay for them to be shipped back. I asked if I could bring them in and pick up a new pair from their warehouse, but was advised no. So basically my $60 slippers will now be costing close to $100. Will never trade with this company again. Also after reading so many poor reviews, I'm most surprised how they have remained in business and disappointed I did not see these prior to ordering.

Product Quality
2/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi Jacquie, can you please advise your order number so I can assist please?

Jacquie
Jacquie

Hi Lee, my order numbers are 534122 and 333860. Thank you

Brand House Direct
Lee S.Brand House DirectSend a private message

Hi Jacquie, you are more than welcome to return the slippers. Please complete the returns form inside your parcel and post the item back to us. We will contact you once received.

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geoff
geoffSouth East Queensland, QLD
  • 2 reviews

Never never never again

published

Note similar post on google review - mine wouldn't load there.
Ordered 2 Jan (same day as other post)
9 Jan i rang to inquire, since there was no dispatch, and they advertise 1-4 days.
the 1300 number sent me to a disconnected number with a FULL message bank. my stress levels went through the roof. The landline number listed, also disconnected.
So, i thought i'd been scammed.
Eventually got a chat line, no apologies, she??? thought 9 Jan minus 7 Jan = 4 days.
Got boots today (11 days). Rubbish, rubbish

Product Quality
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message
geoff
geoff
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi Geoff, thank you for your feedback. Unfortunately we had some telstra phone line issues during the week and I am sorry if you were affected by this. You are welcome to return the item for a refund or exchange, we are always happy to help.

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Vicki Attard
Vicki AttardSydney, NSW
  • Verified

comfy shoes but bad contact.

published

Finally received my 2 pairs of shoes and was happy with them
BUT No Emails or any contact to tell me when my shipment was to be very unprofessional company .

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message
Vicki Attard
Vicki Attard

I tried to call on the phone number that was provide on your website but it just cut out ,and i called 4 times on different days

Vicki Attard
Vicki Attard

I had to put in a pay pal dispute as i never received NOOOOOO contact back from ur company SO you have lost a customer i had bought 4 pairs of shoes in this month so ur loss

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Review collected in partnership with Brand House Direct

Heidi T
Heidi TGreater Melbourne (Outer), VIC
  • Verified

Over priced.

published

After purchasing a pair of shoes which were not true to their size, I then went to a Pharmacy select and found the proper size for $20 cheaper. Thanks anyway. The smell from the foam it was packaged in was putrid.

Product Quality
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi Heidi, I am sorry to hear that you weren't happy with your purchase. You are more than welcome to return the item if they don't fit. We do value your business and hope you will come shop with us again in the future.

Heidi T
Heidi T

I refused to pay more money in return shipping. Luckily the store sells the same brand so I was able to exchange for the correct size. I still cant believe the price difference. Sure pays to shop around.

Brand House Direct
Lee S.Brand House DirectSend a private message
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Review collected in partnership with Brand House Direct

Footwear Shops & Brands

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Nononsense
Nononsense
  • 2 reviews
  • Verified

Horrible experience with this store

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi I am sorry to hear that. Can you please email your order number to support@brandhousedirect.com.au and attention it to LEE S. I would like to try and rectify this and offer a discount off a future purchase.

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Review collected in partnership with Brand House Direct

JESSA Pescuela
JESSA PescuelaSydney Surrounds, NSW
  • Verified

Both item did not fit my feet

published

It took a while to get he product.. ordered aug 31 came on september 10... Als both item did not fit.. however, since it was on sale, and I am going on a long holiday, I decided to kee it for less hassle and gave it to my mom.

Product Quality
3/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message
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Review collected in partnership with Brand House Direct

Judy
JudyGreater Melbourne (Inner), VIC
  • 3 reviews
  • 2 likes

Terrible shopping experience, never ever recommend to friends!

published

I had bought a pair of school shoes for my daughter, first time they sent the wrong size(too big) , second time sent totally wrong pair! Poor service! Don't recommend to friends.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
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Questions & Answers

Christine S.
Christine S.asked

I appear to have a similar enquiry to others posted here.
I have an AfterPay order # only (275509263) but no confirmation email for an order placed June 19.
I would like to achieve a resolution in the form of:
Order #
Order confirmation
Tracking #
Please advise.

1 answer
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi please email the full name the order was placed under to support@brandhousedirect.com.au so we can look into this for you.

Nonny 57
Nonny 57asked

Why am I not receiving my “ store credit” access code?

4 answers
Nonny 57
Nonny 57
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi can you advise the order number?

Nonny 57
Nonny 57
Angelique Scarpias
Angelique Scarpiasasked

I purchased boots and they arrived damaged and unwearable. All my attempts to contact you and get a response has failed. Will you honour a full refund including postage as you supplied damaged goods? You should provide the consumer what they paid for, and take responsibility when there is an error at your end.

2 answers
Siva Subramaniam
Siva Subramaniam
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi please contact support@brandhousedirect.com.au so we can assist with any concerns you may have.

See all Brand House Direct questions

Get an answer from our members and Brand House Direct representatives

Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots
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