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Brand House Direct

Brand House Direct (page 2 of 3)

4.0 from 1,916 reviews · View Statistics

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AmmuB

AmmuBSouth East Queensland, QLD

Terrible experience

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceAs advertised
23 comments
Brand House Direct
Lee S.Brand House Direct

Hi I am sorry to hear that. Can you please advise your order number so I can help please?

AmmuB
AmmuB

My order number is 303443

Brand House Direct
Lee S.Brand House Direct

Hi I can see that you have been refunded for the Clarks shoes in white. We have emailed you the refund notification.

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Oliver

OliverMid North Coast, NSW

  • Verified

The worst online retail site I've ever used

published

I've been shopping online for nearly 25 years, never have I used something so poorly designed. There is no customer account to check on the progress of your sale or return, the phone number is never answered, the online chatbot is woeful. No-one can give you any information at all. Absolutely abysmal, if i could give it 0 stars I would.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceAs advertised
4 comments
Brand House Direct
Lee S.Brand House Direct
Oliver
Oliver

sure, its 301714

Brand House Direct
Lee S.Brand House Direct

Hi we sent you an email regarding your return. Have you received this email?

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Candeza

CandezaSydney, NSW

  • 3 reviews
  • Verified

They do not answer the phone or refund

published

I purchased a pair of shoes which did not fit sent it back tracked a 2 weeks ago and have not calling every day but no one answers or responds to emails just want to get a refund or exchange very bad customer service

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceNot as advertised
3 comments
Brand House Direct
Lee S.Brand House Direct

Hi Candeza, I am sorry to hear that. Which number are you calling? We are available on 1300735786 mon-fri 10-5 AEST. Can you advise your order number so I can help?

Candeza
Candeza

Yes that is the number I have been calling no one answers my order number is 299224 my tracking advised you received my shoes I sent back 2 weeks ago.

Candeza
Candeza

I have heard back via email and look forward to receiving my exchange thank you Candice

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Teresa

Teresa

  • 2 reviews
  • Verified

Horrible fit

published

I am always a size nine in sketchers
I have lots of different pairs of sketches and they are fantastic
These shoes fit horribly
Too tight and uncomfortable and not long enough

Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
1 comment
Brand House Direct
Lee S.Brand House Direct

Hi Teresa, I am sorry to hear that. If they are brand new in the shoebox, you are welcome to return them for a refund or exchange. We are always happy to help.

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Review collected in partnership with Brand House Direct

Janice D

Janice DSouth Australia

Don't trust them

published
  • Thumbnail
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Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceNot as advertised
23 comments
Brand House Direct
Lee S.Brand House Direct
Janice D
Janice D
Janice D
Janice D
Similar opinion? Write a review on ProductReview.com.au!

Not happy

published

The size was too big and when we swapped them for a smaller size they came without innersoles just bare canvas. We were then told we couldn’t get a refund but if we cut them up and sent a photo they would give us a credit. Won’t be dealing with them again

Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceNot as advertised
1 comment
Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number so I can assist please?

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Delilah Laritz

Delilah LaritzGreater Melbourne (Outer), VIC

  • 7 reviews
  • Verified

Sizes were way smaller than normal. Boxes came badly damaged and guess what, I can't return them now!

published

Bought 2 pairs and both were fails and I am so displeased about this website. I do shop regularly online and found their products to be disappointing

Pair 1 was a present for. Christmas. The box was almost falling apart so I threw it away and wrapped them up. They didn't fit.

Pair 2 was for me. I ordered my normal sized shoe I couldn't even get my feet into the sandal. I asked about possibly getting an exchange or refund and I can't. My sister who is 3 sizes smaller than I fit them perfectly. Weird right???

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceNot as advertised
7 comments
Brand House Direct
Lee S.Brand House Direct

Hi I am sorry to hear that. You are more than welcome to return the items that don't fit in original, unworn condition for a refund or exchange. We are always here to help.

Delilah Laritz
Delilah Laritz

Hi Lee,

I was told without a box, this was not an option? If that is the case I would opt for the refund instead.

Brand House Direct
Lee S.Brand House Direct

Hi we do require the shoes to be returned in the original shoebox to accept a return.

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Review collected in partnership with Brand House Direct

Hayley

HayleyIllawarra, NSW

  • 2 reviews

The customer service is appalling!

published

I returned an item 3 months ago with the refund request slip and never received confirmation they received the package not a refund. Emailed them five times before I heard anything; to which the was that they contacted me an I never wrote back. I asked for the day and time of the email and If they could forward the original email because I am very organised Witt my emails and had no reply. Now I received an email stating they refunded me but only half of what I was owed. Such appalling service!

Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceNot as advertised
8 comments
Brand House Direct
Lee S.Brand House Direct

Hi Hayley, can you please advise your order number? I would like to look into this asap for you.

Hayley
Hayley

Hi Lee,
Thank you. Order number 274215

Brand House Direct
Lee S.Brand House Direct
Similar opinion? Write a review on ProductReview.com.au!
Linda Martin

Linda MartinMid North Coast, NSW

  • Verified

4 months- still no shoes

published

Bought shoes- wrong size, so returned. Strange that they were a half size larger than I normally take! Many phone calls & emails to order another pair. Original order 4Th August. 6th December-still no shoes!

Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceAs advertised
1 comment
Brand House Direct
Lee S.Brand House Direct

Hi Linda, can you advise your order number so I can assist please?

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Review collected in partnership with Brand House Direct

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Bad service

published

Was sent a different size pair of shoes to what I ordered. They ignored my emails and refuse to respond. Waste of money. Definitely don't recommend buying from this store. Customer service is non existent.

Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceNot as advertised
3 comments
Brand House Direct
Lee S.Brand House Direct

Hi Josh, can you advise your order number so I can look into this for you? I would like the opportunity to try and help rectify this matter.

Josh N.
Josh N.

03-03792-97373

Brand House Direct
Lee S.Brand House Direct

Hi our order numbers are shorter than this. Please check and advise?

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Vonny

Vonny

  • 7 reviews
  • 2 likes
  • Verified

Love it

published

Easy to find what I wanted, the products were fine but due to having fitting problems had to return the goods, but the staff have been really helpful with trying to find the right fit.

December 5th 2019 Update: Very helpful

Found what I was looking for very easily, but due to the fact I have very narrow feet and am hard to fit I needed help from the staff at brand house direct to find narrow fitting shoes. I phoned and found the staff to be patient and very helpful

Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Not happy

Not happySouth East Queensland, QLD

  • Verified

Beware of shipping costs on returns

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceAs advertised
5 comments
Brand House Direct
Lee S.Brand House Direct

Hi I am sorry to hear that. Can you email your order number to support@brandhousedirect.com.au and attention the email to Lee S so I can look into this for you please?

Not happy
Not happy

Hi Lee. My order number is 273569. I have already sent numerous emails in an attempt to fairly resolve this issue and have been told the cost of my shoes would be refunded but not the initial postage nor the return postage.

Brand House Direct
Lee S.Brand House Direct

I haven't dealt with you before so please email me your details so I can try to help.

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John F

John FHunter Region, NSW

  • 2 reviews
  • Verified

Hidden Cost

published

Expensive postage and returns. Most online stores offer free postage if you spend a certain amount and offer free returns. Brand House does neither so if your order doesn't fit or you have to return it for another reason it is a costly exercise. I won't be ordering from Brand House again.

Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceAs advertised
1 comment
Brand House Direct
Lee S.Brand House Direct
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

LoraineW

LoraineWSouth East Queensland, QLD

  • 6 reviews
  • 2 likes
  • Verified

Not a site I would visit again.

published

I selected two pairs of shoes from this site - a sports shoe and a casual sandal. Despite being thorough about checking my shoe size, when the sandals arrived they did not fit. I selected another pair in my correct size and returned the ones that were too small. When these arrived, they too did not fit me. It took some time to get a response from them with regard to this issue, asking for advice and recommendations. I asked for a refund but was told this was not possible on a second exchange. I have decided to return to shopping in-store for my footwear as this is a more reliable and successful way to purchase shoes in my size (Australia size 11).

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceAs advertised
1 comment
Brand House Direct
Lee S.Brand House Direct
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Caroline Mowat

Caroline MowatMetropolitan Adelaide, SA

  • Verified

Frustrating

published

Having given style info / shoe size and a physical drawn outline of my foot to ensure correct products were chosen I received poor fitting shoes and wasted endless time
Unhappy costumer

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceAs advertised
1 comment
Brand House Direct
Lee S.Brand House Direct

Hi Caroline, I am sorry to hear that. Can you please email your order number to support@brandhousedirect.com.au and attention the email to Lee S. I would like to look into your case history and try and help.

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Review collected in partnership with Brand House Direct

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  • Verified

Avoid!

published

I wouldn’t order from here again. Their customer service is terrible if the shoes don’t fit/don’t look as they should. They’re an online shoe company so the chances of that happening are high!

BHD claim PayPal’s own returns policy as their own ‘free returns’. Then they bully you into exchanging rather than just getting a refund.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceAs advertised
1 comment
Brand House Direct
Lee S.Brand House Direct
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Meaghan P.

Meaghan P.South East Queensland, QLD

  • Verified

Bad / No refund

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceNot as advertised
11 comments
Brand House Direct
Lee S.Brand House Direct
Meaghan P.
Meaghan P.
Brand House Direct
Lee S.Brand House Direct

Hi can you email me your details to support@brandhousedirect.com.au with attention to Lee S. I would like to resolve this matter with you.

Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Quality Brands and great value.

published

Website is clear and easy to navigate.
Range of shoe products is extensive.
Quality brands available , many at discounted prices.
Size exchange needed and delivery charge refund system worked well.
Highly recommended.
A A A

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceAs advertised
1 comment
Brand House Direct
Lee S.Brand House Direct

Hi Frederick, thank you for the feedback. Enjoy your shoes :)

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Good service,

published

Good prices, and a good service. It is always chancy buying shoes online as it can be difficult getting a good fit, however they made the process as painless as possible. I had to return the first pair of boots, and order another style, this was no problem, and the new style arrived reasonably quickly Thank you

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceAs advertised
1 comment
Brand House Direct
Lee S.Brand House Direct

Hi Wendy, thank you for the feedback. Enjoy your shoes :)

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Ok experience - good customer service, but returns process could be better.

published
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceAs advertised
1 comment
Brand House Direct
Lee S.Brand House Direct

We always value feedback on suggestions on how to improve so we will definitely take your feedback on board, thank you.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Page 2 of 3
See all Brand House Direct reviews

Questions & Answers

William T

William Tasked

Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.

Jeanette Bilson
Jeanette Bilson

I got mine within a week. Once posted it took two days of that week. So happy how fast they were.

Louise

Louiseasked

How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!

No answers
Glenys Jacobs

Glenys Jacobsasked

I returned my shoes over 4 weeks ago,time even in these current circunstacei have sent msgs to customer service without reply
The only communication has been to write a review
Very unhappy and want my money or this will be esculated

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi can you advise your order number so I can follow up on the return?

Kanimbla
Kanimbla

Scam procedures

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Get an answer from our members and Brand House Direct representatives

Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots

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