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Brand House Direct
- 2 reviews
- Verified
Unhappy
Have purchased before without an issue but received the wrong size for my son. And considering the time it took to receive from ordering the shoes I wasn't game on returning them.
Review collected in partnership with Brand House Direct
- Verified
Good communication throughout. Fast shipping!
Some shoes were very small though even though stated as my size.. otherwise easy to navigate ..lots of items in stock
Review collected in partnership with Brand House Direct
Never again!
This particular shoe came large fit for a EU41, it was like a EU42.5. I returned it and received a refund so, for a shoe costing 72.90, I've wasted 18.50 to return, minus the initial shipping cost 12.95 deducted, total lose, out of pocket $31.45. My advice, don't buy a shoe online unless they provide free return and a full refund.
Hi I am sorry to hear that the shoes didn't fit. We are always here to help. If you find a style you like, we would be more than happy to provide you with shoe measurements to assist.
- Verified
Not happy
Ordering was easy, delivery was quick.
Went down hill from that. Shoes sandles didn't fit, 1 order of sandle were advertised as leather and they were vinal .
If you have returned orders more then once you pay for return, and if you decide you are having no luck, with any of the shoes, they won't give you a refunded, Only another exchange, or a credit.i didn't don't to either as I had not luck 4 orders, but they still would not refund.
November 6th 2019 Update: Not happy
Hi I have had 3 orders 1st one 8 Aug though your fit order no/...
Read more c6063256207417.2 Shoes too narrow cost me $48.95+ 12.95 delivery,+ 18.00 return post. 2nd order shoes were vinal not leather as advertised shoes cost$59.95I paid difference , you payed return post.order no 272879.Hi Roslyn, thank you for your feedback. I am sorry to hear about that. Can you advise your order number so I can look into this for you?
Review collected in partnership with Brand House Direct
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Questions & Answers
I purchased boots and they arrived damaged and unwearable. All my attempts to contact you and get a response has failed. Will you honour a full refund including postage as you supplied damaged goods? You should provide the consumer what they paid for, and take responsibility when there is an error at your end.
Customer Service is non existent with Brand House Direct. I called them several times and wrote several emails and got fobbed off. I own an outsourcing customer service business and we would have been...
Read more fired if this was the service given to consumers. One of the customer service reps even told me that she would provide the email/mobile of her Manager and I can call the manager to get a faster response.
I am still waiting for an email confirming despatch of my order. The 1300 nunmber you provide just rings out constantly. I plaed my order 9 days ago, you took the money and confirmed and I am still awaiting information on despatch.
Nothing even about delays.
This is oor service and makes me suspicious that this is not a legitimtate business.
Order number is 506843
I have just placed order after reading these re If we I am very concerned. Can you reassure that you have the packing and shipping in order.
Hi we will email you the tracking details once the order is shipped.
Reading all these reviews and after 48hours no confirmation or tracking order email I feel this company maybe a scam. You certainly did reassure me with your response.
Hi I can assure you will receive your tracking details this week.
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Details
| Category | Online Shops and Footwear Shops & Brands |
|---|---|
| Offers Free Standard Shipping | No |
| Mens / Womens Clothing | Mens and Womens |
| Labels Sold | Variety of Labels |
| Type of Footwear Offered | Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots |
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Hi can you please advise your order number so I can assist please?