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Brand House Direct

Brand House Direct

4.0 from 2,288 reviews · View Statistics
See the Best Footwear Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Brand House Direct

Reviews

2.0
4 reviews
5
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4
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3
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Nate C.
Nate C.Sydney Surrounds, NSW
  • 2 reviews
  • Verified

Unhappy

published

Have purchased before without an issue but received the wrong size for my son. And considering the time it took to receive from ordering the shoes I wasn't game on returning them.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very large
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number so I can assist please?

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Review collected in partnership with Brand House Direct

Sunhak Choe
Sunhak ChoeSydney, NSW

Never again!

published

This particular shoe came large fit for a EU41, it was like a EU42.5. I returned it and received a refund so, for a shoe costing 72.90, I've wasted 18.50 to return, minus the initial shipping cost 12.95 deducted, total lose, out of pocket $31.45. My advice, don't buy a shoe online unless they provide free return and a full refund.

Product Quality
3/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Sizing Very large
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi I am sorry to hear that the shoes didn't fit. We are always here to help. If you find a style you like, we would be more than happy to provide you with shoe measurements to assist.

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  • Verified

Not happy

published
Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Very large
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi Roslyn, thank you for your feedback. I am sorry to hear about that. Can you advise your order number so I can look into this for you?

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Review collected in partnership with Brand House Direct

Questions & Answers

Kaye J.
Kaye J.asked

Hello

My order 482351 has not yet been shipped. Is there a problem, I have sent emails and had no reply.

Please let me know what is happening.

Kaye

1 answer
Brand House Direct
Lee S.Brand House Direct

Hi the order will be shipped this week. We have had shipping delays as a result of staff shortages in the warehouse due to the pandemic. We thank you for your patience.

Kim H.
Kim H.asked

Why do uou not answer your emails I purchased some shoes over a week ago and i still have no infirmation for when itll be posted

4 answers
Brand House Direct
Lee S.Brand House Direct

Hi Kim, can you please advise your order number?

Kim H.
Kim H.

#477945

Brand House Direct
Lee S.Brand House Direct

Hi the order will be shipped this week. We will email you a tracking number once dispatched.

Cham
Chamasked

Hi,
I am trying to get in contact in regard to my refund since last week. No one get back to me. My order number is 468649.

3 answers
Lola
Lola

Hi Cham
If you paid using Paypal then raise a dispute via Paypal as they are excellent when there is a issue with receiving refunds.
Possibly email Brandhouse so you have a trail of evidence.
Good luck
Lauretta

Brand House Direct
Lee S.Brand House Direct

Hi, the returns department is closed right now as it is very early morning. I will follow up the return status when they reopen later today and will get back to you. Thank you for your patience, it is likely just in queue to be processed as it is a very busy period just before Christmas.

Cham
Cham

Thank you. I have received my refund today

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Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots
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