This particular shoe came large fit for a EU41, it was like a EU42.5. I returned it and received a refund so, for a shoe costing 72.90, I've wasted 18.50 to return, minus the initial shipping cost 12.95 deducted, total lose, out of pocket $31.45. My advice, don't buy a shoe online unless they provide free return and a full refund.
Ordering was easy, delivery was quick.
Went down hill from that. Shoes sandles didn't fit, 1 order of sandle were advertised as leather and they were vinal .
If you have returned orders more then once you pay for return, and if you decide you are having no luck, with any of the shoes, they won't give you a refunded, Only another exchange, or a credit.i didn't don't to either as I had not luck 4 orders, but they still would not refund.
November 6th 2019 Update: Not happy
Hi I have had 3 orders 1st one 8 Aug though your fit order no/...c6063256207417.2 Shoes too narrow cost me $48.95+ 12.95 delivery,+ 18.00 return post. 2nd order shoes were vinal not leather as advertised shoes cost$59.95I paid difference , you payed return post.order no 272879.
Review collected in partnership with Brand House Direct
Questions & Answers
How do I track my international order?
Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.
Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.
Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.
I got mine within a week. Once posted it took two days of that week. So happy how fast they were.
How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!
Get an answer from our members and Brand House Direct representatives
|Category||Online Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||No|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots|
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