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Brand House Direct

Brand House Direct

3.9 from 2,404 reviews · View Statistics
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Listing monitored by Brand House Direct

Reviews

3.3
12 reviews
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  • Verified

Shoes didn't fit, but good service

published

Brand House has great choice, price and customer service. I'm saying this even though I had to return my purchase.

Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

Sue Hogan
Sue HoganSouth West, WA
  • 4 reviews
  • Verified

Service is fantastic

published

I think your service is great but the boots I got last I’m not very happy with the size 8 was way too small when I usually take 7 1/2 - 8 I sent them back and got a 9 wore them two days in a row and the stitching came away from the zip. Won’t buy that brand again! And too expensive to send back by post

Product Quality
1/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

Cassie
Cassie
  • 2 reviews
  • Verified

Slippers too small

published

Delivery Ok. Slippers too small to fit our orthotics. Refund processed quickly. Lee was terrific in helping me with my enquiries.

Product Quality
4/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi Cassie, can you please advise your order number so I can follow up with the returns team for you?

Cassie
Cassie

Thank you for your prompt response. The order number is 431623. I received an email on 29.6.21 informing me that the refund would be applied but I don't recall seeing the refund.

Brand House Direct
Lee S.Brand House DirectSend a private message

Hi Cassie, I have checked and the refund has been processed for your return on 3.7.21
Please note that the slippers are available in larger sizes if you are interested in placing a new order.

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Review collected in partnership with Brand House Direct

Terrible service

published

Ordered a pair of slippers, size was too small. Paid postage to have them returned. Waited 4 weeks for another similar pair to arrive, which I was not able to wear with the arch support. Called them and was advised I would have to pay to ship them back again and also pay for them to be shipped back. I asked if I could bring them in and pick up a new pair from their warehouse, but was advised no. So basically my $60 slippers will now be costing close to $100. Will never trade with this company again. Also after reading so many poor reviews, I'm most surprised how they have remained in business and disappointed I did not see these prior to ordering.

Product Quality
2/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi Jacquie, can you please advise your order number so I can assist please?

Jacquie
Jacquie

Hi Lee, my order numbers are 534122 and 333860. Thank you

Brand House Direct
Lee S.Brand House DirectSend a private message

Hi Jacquie, you are more than welcome to return the slippers. Please complete the returns form inside your parcel and post the item back to us. We will contact you once received.

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Amanda
AmandaSouth East Queensland, QLD
  • 6 reviews
  • 1 like
  • Verified

Normally quick and easy.

published

I waited nearly 2 weeks for my shoes with no reply to my email asking what the hold-up was. I assumed Christmas Holidays as the reason for delay and lack of response? Normally they're great - quick and easy.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

  • Verified

Really nice shoes

published

Have bought several shoes over the passed year or so, have had areally good experience. The last pair I bought only this week, were definitely sized incorrectly so had to return them.

Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Very large
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Great shoes. Great brands. Great prices.

published

Problem when I put in size, then clicked on a shoe to review. Then I was put out on a general screen again and had to reload re size. Not happy with the returns. I thought it would be like bonds and they sent you a pre paid return envelope. So not worth taking the chance on buying some.

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Very large
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Nononsense
Nononsense
  • 2 reviews
  • Verified

Horrible experience with this store

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi I am sorry to hear that. Can you please email your order number to support@brandhousedirect.com.au and attention it to LEE S. I would like to try and rectify this and offer a discount off a future purchase.

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Review collected in partnership with Brand House Direct

Judy
JudyGreater Melbourne (Inner), VIC
  • 3 reviews
  • 2 likes

Terrible shopping experience, never ever recommend to friends!

published

I had bought a pair of school shoes for my daughter, first time they sent the wrong size(too big) , second time sent totally wrong pair! Poor service! Don't recommend to friends.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Footwear Shops & Brands

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Questions & Answers

Christine S.
Christine S.asked

I appear to have a similar enquiry to others posted here.
I have an AfterPay order # only (275509263) but no confirmation email for an order placed June 19.
I would like to achieve a resolution in the form of:
Order #
Order confirmation
Tracking #
Please advise.

2 answers
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi please email the full name the order was placed under to support@brandhousedirect.com.au so we can look into this for you.

Christine S.
Christine S.

Christine Susan Shipp
christine.s4@hotmail.com

Nonny 57
Nonny 57asked

Why am I not receiving my “ store credit” access code?

4 answers
Nonny 57
Nonny 57
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi can you advise the order number?

Nonny 57
Nonny 57
Angelique Scarpias
Angelique Scarpiasasked

I purchased boots and they arrived damaged and unwearable. All my attempts to contact you and get a response has failed. Will you honour a full refund including postage as you supplied damaged goods? You should provide the consumer what they paid for, and take responsibility when there is an error at your end.

2 answers
Siva Subramaniam
Siva Subramaniam
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi please contact support@brandhousedirect.com.au so we can assist with any concerns you may have.

See all Brand House Direct questions

Get an answer from our members and Brand House Direct representatives

Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots
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