Brand House Direct

Brand House has great choice, price and customer service. I'm saying this even though I had to return my purchase.

I think your service is great but the boots I got last I’m not very happy with the size 8 was way too small when I usually take 7 1/2 - 8 I sent them back and got a 9 wore them two days in a row and the stitching came away from the zip. Won’t buy that brand again! And too expensive to send back by post

Delivery Ok. Slippers too small to fit our orthotics. Refund processed quickly. Lee was terrific in helping me with my enquiries.

Ordered a pair of slippers, size was too small. Paid postage to have them returned. Waited 4 weeks for another similar pair to arrive, which I was not able to wear with the arch support. Called them and was advised I would have to pay to ship them back again and also pay for them to be shipped back. I asked if I could bring them in and pick up a new pair from their warehouse, but was advised no. So basically my $60 slippers will now be costing close to $100. Will never trade with this company again. Also after reading so many poor reviews, I'm most surprised how they have remained in business and disappointed I did not see these prior to ordering.

I waited nearly 2 weeks for my shoes with no reply to my email asking what the hold-up was. I assumed Christmas Holidays as the reason for delay and lack of response? Normally they're great - quick and easy.

Have bought several shoes over the passed year or so, have had areally good experience. The last pair I bought only this week, were definitely sized incorrectly so had to return them.

Problem when I put in size, then clicked on a shoe to review. Then I was put out on a general screen again and had to reload re size. Not happy with the returns. I thought it would be like bonds and they sent you a pre paid return envelope. So not worth taking the chance on buying some.

I purchased 3 pairs of shoes, then saw that in the confirmation email, it stated one pair was not in stock and was a pre-order. I needed those shoes fast, so decided to cancel my order in order to buy elsewhere. Tried phoning, could not get through, then finally a vague person picks up and says, she needs to confirm with someone else before agreeing to cancel order (which was not yet sent out). I would be phoned back...I then decided to email to cancel order. I also involved Paypal. They then sent out the other two pairs, even though I wanted t...

I had bought a pair of school shoes for my daughter, first time they sent the wrong size(too big) , second time sent totally wrong pair! Poor service! Don't recommend to friends.