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Brand House Direct

Brand House Direct

4.0 from 1,908 reviews · View Statistics

Reviews

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  • Verified customer

Excellent Service & Follow up . Was absolutely happy with my purchase.

published

Site was very easy to navigate & an excellent range & choice of products. The sandals purchased were just perfect & very comfortable, reasonably priced & delivered promptly

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

  • Verified customer

Great and easy to deal with. Happy with quality and service offered. Will use again.

published

Offer a great range of products and competitive prices. Pleasant to deal with and have a easy returns policy. Will use again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Kan

KanSydney, NSW

  • 2 reviews
  • Verified customer

Disappointing Customer Service

published

5 non-delivery emails, no reply. No one answered customer support phone line. Order on 31 Jan, delivery on 11 Feb - and only after calling its courier everyday.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
9 comments
Brand House Direct
Lee S.Brand House Direct

Hi Kan, can you please advise your order number so I can help please?

Kan
Kan

Order No. #404812 ordered on 31 January, 2021

Brand House Direct
Lee S.Brand House Direct

Hi Kan, we have been notified by Couriers Please that your item has been delivered. Have you received it?

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funkz

funkzGreater Melbourne (Inner), VIC

  • 4 reviews

Good, fast experience. Was wary though!

published

I ordered a pair of shoes from Brand House Direct and shortly after I started seeing all the scathing reviews both here and on OzBargain. I was really concerned and wanted to cancel the order but stopped short of doing that. I emailed them to let them know I was considering cancelling and asked them a question.

They wrote back to me within 24hrs, and to my surprise I got a notification from them saying the shoes were in the mail about 4 days later. I got the shoes and they were pristine, new and untouched in their original box which was not damaged. I thought I would at least come here and let everyone know that I had a positive experience with them.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Paul

PaulSydney, NSW

  • 7 reviews
  • 8 likes

On time and On price

published

Excellent service, price and delivery. Saved lots of dollars and delivery 2 days earlier than expected. Product exactly as expected. Thanks BrandHouse!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Mellissa Tracey

Mellissa TraceyMurray Mallee, SA

  • Verified customer

can't live without walking shoes

published

online shopping is a state of the art, once I'd found the shoe I wanted, I immediately ordered them.
It wasn't one pair, I think I'd ordered 3 pairs of shoes.
I'm very satisfied on what I bought, they're comfortable and fit very well.
I'm satisfied once again the quality of the product, which is Merrell and Skechers
Actual fact they're light and breathable, at least my feet won't sweat and leave a bad odour inside them
Overall I'm a very happy customer, thank you so much

Product Quality
Shipping
Return Claim MadeNo
SizingTrue to size

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

  • Verified customer

Real Docs, Low Price

published

There was a good range of Dr Marten shoes for school for my daughter. The size I ordered were too big for her but the exchange process wasn’t a hassle and it was free shipping for the new pair. Quality is great,

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Deb G

Deb GSydney Surrounds, NSW

  • 8 reviews
  • 5 likes
  • Verified customer

Perfect fit, best shies and prices

published

Shoes fit perfectly, BHD is always prompt with service and delivery, and supportive when returning goods. Wouldn't shop anywhere else for shoes.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

  • Verified customer

Favourite shoe shop.

published

Great service. Website easy to use. I would happily use this company again. I love my shoes. So Comfy.
Thank you.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

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  • Verified customer

My favourite shoe-shopping site.

published

I have bought several pairs of shoes from Brand House Direct and I highly recommend them for their variety, their professionalism and their return process. I have no complaints whatsoever and will continue to be a customer of theirs.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

  • Verified customer

Comfy As!!

published

Great range and availability of sizes etc. Easy to work online and easy to navigate the site. Would definately use again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Robyn

RobynGreater Melbourne (Inner), VIC

  • 2 reviews
  • Verified customer

Comfy shoes

published

Shoes were exactly as described, lovely and comfortable. Service super easy to use. Postage was super fast. I was very happy!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

  • Verified customer

order received

published

The shoes ordered were correct, delivery was quick and efficient. Website was easy to navigate. Communication is good and appreciate the advice of delivery times.

Product Quality
Shipping
Incentivised ReviewNo
SizingTrue to size

Review collected in partnership with Brand House Direct

Vicky Blizzard

Vicky BlizzardHobart, TAS

  • Verified customer

Comfortable and Stylish - what a combination

published

I was looking for a pair of flat shoes with cut out features so was thrilled to find these Orizonte Anise in tan leather - very comfortable and stylish. I can always find what I am looking for on the Brand House Direct website. I have had many compliments when I wear them - thank you

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Neat

NeatAthlone

  • 3 reviews
  • 1 like
  • Verified customer

Perfect

published

Have always found Brandhouse Direct easy to deal with. Their service, deliver and the sandals purchased were all perfect. Thankyou

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

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  • Verified customer

Perfect Shoes

published

The website was very easy to navigate and I was able to find the shoes I wanted easily even though there were many to chose from. The shoes I purchased are excellent - comfortable and of good quality.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

Firefly

FireflyDarwin, NT

  • 3 reviews
  • 4 likes
  • Verified customer

Always great service

published

Brand House Direct offers a great range of shoes at very good prices. Information on sizing is comprehensive and very helpful in choosing the right size. The return policy makes buying easy and hassle-free. I have previously been very wary of buying shoes without trying them on, but I have not had reason to return any purchase made through Brand House Direct. I have made several purchases and have not been disappointed by the quality of the products or their customer service.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

  • Verified customer

excellent service !!!!

published

Brilliant tracking updates. Very happy with service when made exchange. Very helpful. Excellent range of products . Very satisfied with shoes. Very happy all round !!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

  • Verified customer

Great price on Skechers

published

I was keen to get some of the new arch support Skechers, and Brand House Direct had the best price on offer by far!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

  • Verified customer

Good variety of quality products and great service.

published

Site is easy to navigate with good descriptions and size guides. There is a good variety of styles, particularly for women.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

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Questions & Answers

Louise

Louiseasked

How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!

No answers
Glenys Jacobs

Glenys Jacobsasked

I returned my shoes over 4 weeks ago,time even in these current circunstacei have sent msgs to customer service without reply
The only communication has been to write a review
Very unhappy and want my money or this will be esculated

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi can you advise your order number so I can follow up on the return?

Kanimbla
Kanimbla

Scam procedures

Julie

Julieasked

Hi I put an order in on the 4th and have had no confirmation email,my first instalment has been paid via afterpay..can I have a confirmation email and tracking number of my parcel please..Thankyou my email is sjomeara@bigpond.com

No answers

Get an answer from our members and Brand House Direct representatives

Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots

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