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Brand House Direct

Brand House Direct

4.0 from 2,294 reviews · View Statistics
See the Best Footwear Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
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Ruby
RubySouth East Queensland, QLD
  • 2 reviews

Slow delivery and poor communication

published

Goods were as described however they took so long to arrive! The website states 3-5 days deliver however it took 13 days! They were slow with communications also which was frustrating. I dont think I will use this company again.

Product Quality
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct

Hi I am glad you are happy with your item. We have had delays as a result of staff shortages in the warehouse due to the pandemic. We thank you for your patience.

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Angela
AngelaCentral, SA
  • 2 reviews

Great Service

published

Perfect service. My shoes were delivered in 5 working days. ( This was the busy week before Xmas). The courier even sent me a photo of where he left my parcel. I was a bit apprehensive opening the box after reading the negative reviews but my shoes (I bought 2 pair) were perfect! Exactly what I ordered and perfect fit.
I highly recommend Brand House Direct and look forward to buying more shoes.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Eileen
EileenSouth East Queensland, QLD
  • 9 reviews

Very happy with my purchase!

published

Don’t understand all the negative reviews here granted they were rather slow in despatching my boots but given the time of year it is understandable . Dr Martens purchased for my granddaughter are genuine and correct size and arrived well packed. I would use Brand House Direct again.

Product Quality
5/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Jeff1914
Jeff1914Sydney, NSW
  • 5 reviews
  • 2 likes
  • Verified

Good products and service

published

I bought a pair of good quality Merrell shoes in November '21 from Brand House after following a Google lead . They had the best price I could source online and I found it very easy to order with them. They were a bit slow to ship my purchase , 6 working days , but I was happy overall with my Brand House experience and would definitely buy from them again.

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
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Vera
VeraSouth East Queensland, QLD
  • 3 reviews
  • 1 like

Scholl Orthaheel thongs.

published

The Scholl Orthaheel thongs I received are extremely slippery.
I slipped in my bathroom. Thankfully no broken bones at age 67.
I also cannot wear them outside on wet patio tiles.
I have other Orthaheel thongs which do not have that issue.
Added to that, customer service is very poor and postage is pricey.

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Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Brand House Direct
Lee S.Brand House Direct

Hi Vera, I am sorry to hear that. Can you email us your order details and a description of the issue so we can assist further. The email is support@brandhousedirect.com.au

Vera
Vera

I have already emailed you.
Please respond.
Thank you.

Brand House Direct
Lee S.Brand House Direct

Hi management will review and respond via email.

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Craig
Craig
  • 2 reviews
  • 3 likes
  • Verified

Bradok kilauea hiking boots..

published

Store easy to navigate like most others.
Good range to choose from competitive pricing.
Delivery very good fast once they left the factory
Customer service Ok (couldn't find confirmation of payment) took a couple of days to get in contact with them .. maybe due to CoVid though. Once contact though sorted immediately which was good.

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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  • Verified

Good Price / Exactly the same product you pay $$ For at retail stores high price!

published

Good Product / I’d like more Products on the Site as in ASICS / Kilchis Aqua shoes / More sizes available /
Very good product!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Excellent shooping experience.

published

Excellent hiking shoes, the size fitted perfectly. Service and delivery also excellent. Will definetely use Brand House Direct again. 5 Stars!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Mrsmichelle
MrsmichelleDarling Downs, QLD
  • 2 reviews
  • Verified

Was reccomended Scholl shoes!

published

Shoe sizes are very inconsistent purchased the same sizes as previously purchased but they are smaller than original. As they have been tried cannot return.

Product Quality
3/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

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  • Verified

A great online service

published

Very easy to navigate store & such a variety of shoe styles to choose from. Prompt delivery & very happy with purchase.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

user friendly site

published

purchased orizonte boots, they are exactly as pictured, good quality ,perfect fit, very comfortable. purchase & checkout was easy & quick delivery.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Amy F.
Amy F.Metropolitan Adelaide, SA
  • Verified

Worth it.

published

The website was easy to navigate and there was lots of variety of shoes to choose from. Fast delivery was good.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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  • Verified

These are lovely for my wide feet!

published

The Orizonte shoes are lovely and a good fit for my very wide feet! I take a large size (42) and this size is very hard to find. Good website to use and very user friendly. Would recommend to other friends

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Lizzy
Lizzy
  • 2 reviews
  • Verified

sketchers work shoe

published

really happy with my work shoe purchase excellent delivery time very comfortable shoe especially as I am on my feet all day

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

chris
chris
  • 2 reviews
  • Verified

A great online shopping experience

published

It's easy shopping at Brand House direct. Plenty of top brand shoes to choose from at great prices. And very fast postage speed so I don't have to wait too long. The Skechers I bought were so comfortable

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Page 1 of 10

Questions & Answers

Kaye J.
Kaye J.asked

Hello

My order 482351 has not yet been shipped. Is there a problem, I have sent emails and had no reply.

Please let me know what is happening.

Kaye

1 answer
Brand House Direct
Lee S.Brand House Direct

Hi the order will be shipped this week. We have had shipping delays as a result of staff shortages in the warehouse due to the pandemic. We thank you for your patience.

Kim H.
Kim H.asked

Why do uou not answer your emails I purchased some shoes over a week ago and i still have no infirmation for when itll be posted

4 answers
Brand House Direct
Lee S.Brand House Direct

Hi Kim, can you please advise your order number?

Kim H.
Kim H.

#477945

Brand House Direct
Lee S.Brand House Direct

Hi the order will be shipped this week. We will email you a tracking number once dispatched.

Cham
Chamasked

Hi,
I am trying to get in contact in regard to my refund since last week. No one get back to me. My order number is 468649.

3 answers
Lola
Lola

Hi Cham
If you paid using Paypal then raise a dispute via Paypal as they are excellent when there is a issue with receiving refunds.
Possibly email Brandhouse so you have a trail of evidence.
Good luck
Lauretta

Brand House Direct
Lee S.Brand House Direct

Hi, the returns department is closed right now as it is very early morning. I will follow up the return status when they reopen later today and will get back to you. Thank you for your patience, it is likely just in queue to be processed as it is a very busy period just before Christmas.

Cham
Cham

Thank you. I have received my refund today

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Get an answer from our members and Brand House Direct representatives

Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots
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