- Sign in
- Write a review
Brand House Direct
- 3 reviews
Frustrating.
Very frustrating to deal with. Size charts very confusing. How could an AUS 5 women’s size be a 37 Euro? My order took nearly a month to arrive. And Alegria 36 are not a standard 36. Emailing them takes forever to get a reply. One pair arrived with a big graze mark on them. Just disappointed all around with this company. Why should I have to pay to send back a damaged pair?
- 3 reviews
- 4 likes
- Verified
Sizing
Sizing of shoes is inaccurate. They were too small even after I sized up because they were boots. Had to return. Was not happy with the product.
Hi Linda, I am sorry to hear the item didn't fit you. You are more than welcome to return them. We are happy to help.
All good. I did return them. Postage is a killer though.
Review collected in partnership with Brand House Direct
- Verified
I didn’t like the shoes was too hard
I didn’t like the quality was too hard and uncomfortable To wear it And slightly too big on me But I still continue to look for another shoes
Hi Marianna, you are more than welcome to return the shoes for a refund or exchange. We are happy to help.
Review collected in partnership with Brand House Direct
The reviewer stated that an incentive was offered for this review
- 2 reviews
- Verified
Very poor after sales service
I ordered a pair of Saucony runners back in May. They arrived but were faulty. It took until August, and a dozen emails, before a replacement pair were sent to me. You were very reluctant to accept responsibility for the faulty pair of shoes.
Hi thank you for your feedback. We did forward your correspondence to the supplier and as soon as they replied, we sent you a replacement pair. I am sorry it took longer than expected. During the coro...
Read morenavirus pandemic, some suppliers took longer to respond. I hope you can understand and accept our apology for the delay.Review collected in partnership with Brand House Direct
Find out how Brand House Direct compares to other Footwear Shops & Brands
Know better, choose better.
- 19 reviews
- 10 likes
- Verified
Erratic performance
Paid top price for product that was half price the next day; told I would be given a great price on another item and then I was ignored.
Bought another product and told it was shipped eight days later. Yet to arrive.
Might be being a little too hard but this mob cost me money.
Hi Kel, thank you for your feedback. I am sorry to hear that. Can you advise your order numbers so I can look into this for you as a high priority? I would like to try and rectify this for you as we value your business.
297978 from BD website and E bay item #272971338660. I was contacted by Leanna about E bay transaction who told me you couldn't give me much discount then asked that I look at another product which I did and then I was ignored.
Typical. No contact I always wondered if promises of rectification were real or spin. I have my answer.
The other product turned up and very good but still waiting on great deal for being overcharged.
Review collected in partnership with Brand House Direct
Questions & Answers
I purchased boots and they arrived damaged and unwearable. All my attempts to contact you and get a response has failed. Will you honour a full refund including postage as you supplied damaged goods? You should provide the consumer what they paid for, and take responsibility when there is an error at your end.
Customer Service is non existent with Brand House Direct. I called them several times and wrote several emails and got fobbed off. I own an outsourcing customer service business and we would have been...
Read more fired if this was the service given to consumers. One of the customer service reps even told me that she would provide the email/mobile of her Manager and I can call the manager to get a faster response.
I am still waiting for an email confirming despatch of my order. The 1300 nunmber you provide just rings out constantly. I plaed my order 9 days ago, you took the money and confirmed and I am still awaiting information on despatch.
Nothing even about delays.
This is oor service and makes me suspicious that this is not a legitimtate business.
Order number is 506843
I have just placed order after reading these re If we I am very concerned. Can you reassure that you have the packing and shipping in order.
Hi we will email you the tracking details once the order is shipped.
Reading all these reviews and after 48hours no confirmation or tracking order email I feel this company maybe a scam. You certainly did reassure me with your response.
Hi I can assure you will receive your tracking details this week.
Get an answer from our members and Brand House Direct representatives
Details
| Category | Online Shops and Footwear Shops & Brands |
|---|---|
| Offers Free Standard Shipping | No |
| Mens / Womens Clothing | Mens and Womens |
| Labels Sold | Variety of Labels |
| Type of Footwear Offered | Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots |
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi please email pictures of the shoes to support@brandhousedirect.com.au so we can assist further.