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Brand House Direct
- Verified
Where is my refund? Offered to take a pair of shoes in lieu of the refund but no reply. Shocking Customer Service.
After purchasing five pairs of shoes in February, returned two and still no refund. Asked for exchange for another pair I wanted. Still no contact.
- 3 reviews
Frustrating.
Very frustrating to deal with. Size charts very confusing. How could an AUS 5 women’s size be a 37 Euro? My order took nearly a month to arrive. And Alegria 36 are not a standard 36. Emailing them takes forever to get a reply. One pair arrived with a big graze mark on them. Just disappointed all around with this company. Why should I have to pay to send back a damaged pair?
Hi please email pictures of the shoes to support@brandhousedirect.com.au so we can assist further.
- 2 reviews
- Verified
Great range to choose from and prompt delivery.
Have used this store 3 times now and everything has been spot on. They have a great range for Men and Women, and good pricing with quick delivery.
Review collected in partnership with Brand House Direct
- Verified
Great people to deal with
This company to deal with and I have had no problems with them and what I got where very good
Review collected in partnership with Brand House Direct
The reviewer stated that an incentive was offered for this review
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- 3 reviews
- 4 likes
- Verified
Sizing
Sizing of shoes is inaccurate. They were too small even after I sized up because they were boots. Had to return. Was not happy with the product.
Hi Linda, I am sorry to hear the item didn't fit you. You are more than welcome to return them. We are happy to help.
All good. I did return them. Postage is a killer though.
Review collected in partnership with Brand House Direct
- Verified
I didn’t like the shoes was too hard
I didn’t like the quality was too hard and uncomfortable To wear it And slightly too big on me But I still continue to look for another shoes
Hi Marianna, you are more than welcome to return the shoes for a refund or exchange. We are happy to help.
Review collected in partnership with Brand House Direct
The reviewer stated that an incentive was offered for this review
- 4 reviews
- Verified
Good products
The website was very easy to navigate and quickly found the product that I was after. The product was of great quality and we'll use the store again
Review collected in partnership with Brand House Direct
- 4 reviews
- Verified
Shoes and sandals
I found every pair of sandals and shoes fitted well. Love being able to buy brand names at a discounted price. Quality is good. The range makes me spoilt for choice. Keep doing what your doing. My go to online store
Review collected in partnership with Brand House Direct
- 6 reviews
- 3 likes
- Verified
Good people to do business with
I like the people ,the shoes i cannot complain they have been excellent .
Thank you so muchly ,unfortunately i can only wear one pair of shoes at a time ,otherwise i would purchase the shop
Review collected in partnership with Brand House Direct
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- 5 reviews
- Verified
So happy
I found the products of great quality, i am a larger size 9.5 which is not easy to find I ended up buying 5 pair of leather boots and scholl for summer . Fantastic
Review collected in partnership with Brand House Direct
- 2 reviews
- Verified
Very poor after sales service
I ordered a pair of Saucony runners back in May. They arrived but were faulty. It took until August, and a dozen emails, before a replacement pair were sent to me. You were very reluctant to accept responsibility for the faulty pair of shoes.
Hi thank you for your feedback. We did forward your correspondence to the supplier and as soon as they replied, we sent you a replacement pair. I am sorry it took longer than expected. During the coro...
Read morenavirus pandemic, some suppliers took longer to respond. I hope you can understand and accept our apology for the delay.Review collected in partnership with Brand House Direct
- Verified
Prefect fit
The website easy to use. Online catalogue has a great range of shoes, with many great brands. The products are of top quality. Didn't have to wait long for the delivery
Review collected in partnership with Brand House Direct
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- 3 reviews
- Verified
Great range of shoes
Very easy to navigate the store and a great range, the quality of the shoes I bought was good but on delivery the shoes were brown and they looked red online ( Redwood Merrill’s ) was the colour , I wanted a red pair of shoes so I will have to colour them now, very disappointing
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- Verified
Ladies shoes made in Brazil -fast delivery and perfect fit and style
Absolutely satisfied with my beautiful leather yellow Brazilian flats -made in Brazil that I purchased online from Brand Direct
Since then I have purchased two more pairs of the same make of shoes from Brand Direct
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- 19 reviews
- 12 likes
- Verified
Erratic performance
Paid top price for product that was half price the next day; told I would be given a great price on another item and then I was ignored.
Bought another product and told it was shipped eight days later. Yet to arrive.
Might be being a little too hard but this mob cost me money.
Hi Kel, thank you for your feedback. I am sorry to hear that. Can you advise your order numbers so I can look into this for you as a high priority? I would like to try and rectify this for you as we value your business.
297978 from BD website and E bay item #272971338660. I was contacted by Leanna about E bay transaction who told me you couldn't give me much discount then asked that I look at another product which I did and then I was ignored.
Typical. No contact I always wondered if promises of rectification were real or spin. I have my answer.
The other product turned up and very good but still waiting on great deal for being overcharged.
Review collected in partnership with Brand House Direct
Questions & Answers
I appear to have a similar enquiry to others posted here.
I have an AfterPay order # only (275509263) but no confirmation email for an order placed June 19.
I would like to achieve a resolution in the form of:
Order #
Order confirmation
Tracking #
Please advise.
Hi please email the full name the order was placed under to support@brandhousedirect.com.au so we can look into this for you.
Why am I not receiving my “ store credit” access code?
I have complied with the instructions from Jennifer the manager or appointed spokesperson from “brand house direct” ( or “yoursfit” company ? ) and have been waiting since the 23/5/22 to receive acces...
Read mores my store credit! I am not receiving any confirmation emails or return phone calls from her or anyone, and this obviously is preventing me from using my store credit. I need that access code as they are holding onto $207 of my money! All I am told is “if I don’t here back from her to call again ”! I have been calling every week, as advised to, ( as well as a few emails ) only to get the same ( lame ) excuse, “ call again next week if I don’t hear from her! “ Please help me as the call centre girls and man, said only the manager can provide me with that access code.Hi can you advise the order number?
Thank you Lee S. for your prompt response.
I don’t have the order number, can you advise me where I can locate it?
I can provide the “RETURN RECEIVED” number which is #495399....
I purchased boots and they arrived damaged and unwearable. All my attempts to contact you and get a response has failed. Will you honour a full refund including postage as you supplied damaged goods? You should provide the consumer what they paid for, and take responsibility when there is an error at your end.
Customer Service is non existent with Brand House Direct. I called them several times and wrote several emails and got fobbed off. I own an outsourcing customer service business and we would have been...
Read more fired if this was the service given to consumers. One of the customer service reps even told me that she would provide the email/mobile of her Manager and I can call the manager to get a faster response.Hi please contact support@brandhousedirect.com.au so we can assist with any concerns you may have.
Get an answer from our members and Brand House Direct representatives
Details
| Category | Online Shops and Footwear Shops & Brands |
|---|---|
| Offers Free Standard Shipping | No |
| Mens / Womens Clothing | Mens and Womens |
| Labels Sold | Variety of Labels |
| Type of Footwear Offered | Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots |
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Hi please call the returns team so that they can assist you. I checked our inbox and I cannot find any emails under your order number.