Reviewer Photos & Videos
Was sent a different size pair of shoes to what I ordered. They ignored my emails and refuse to respond. Waste of money. Definitely don't recommend buying from this store. Customer service is non existent.
Ordering was easy, delivery was quick.
Went down hill from that. Shoes sandles didn't fit, 1 order of sandle were advertised as leather and they were vinal .
If you have returned orders more then once you pay for return, and if you decide you are having no luck, with any of the shoes, they won't give you a refunded, Only another exchange, or a credit.i didn't don't to either as I had not luck 4 orders, but they still would not refund.
November 6th 2019 Update: Not happy
Hi I have had 3 orders 1st one 8 Aug though your fit order no/...c6063256207417.2 Shoes too narrow cost me $48.95+ 12.95 delivery,+ 18.00 return post. 2nd order shoes were vinal not leather as advertised shoes cost$59.95I paid difference , you payed return post.order no 272879.
BHD Denied Product Flawed, Refused Full Refund
Family purchased a pair of casual white shoes as a birthday present. When they arrived they looked worn and purplish. This is a significant flaw! It was hard to get in touch with BHD Support but when we managed to get through to them about the issue they demanded photographic evidence, claimed this took several days to arrive, then sought to claim the flawed look was how they were supposed to appear - their site doesn't show the product looking like this. When told the payment would be cancelled they were very unhappy. They said they would agre...e to refund the cost of the product but not the postage and said stopping payment would cause problems for several months. For whom, and why? Australian Consumer Law means consumers have rights. I believe we are entitled to claim the return postage costs but we'll absorb them as the price of our lesson. We will not be dealing with BHD again!!!
not as described
easy navigation very good range product poor at best shoes cut into ankle are bigger than size chart are quite heavy not well described had to have professionally reshaped by shoe maker.
Never will we use them again
after sales service was disgraceful - makes you realise that online stores are dodging acceptable consumer obligations. have revised our views on who to trust and Brand House Direct is in the "never again" list
Bad / No refund
I purchased a pair of Scholl Intrigue, I was told they were the same as the Scholl Intense, just Velcro instead of lace up (I've had lace up size 10 b4, they were great!!)
I got the same size in Velcro but they were too big, on the letter in the box I could return them for exchange or refund, so I paid to send them back & get a size 9. Size 9 arrived & they were too small, obviously they are different, they were $118 so I decided it was easier to send them back for a refund, as per the letter that was also in this box wen it arrived.
But no, ...
comfortable to wear everywhere
Mostly not having enough time to shop get the right shoes
Perfectly having online to have more different types of shoes to choose from
Mostly having special price as well
Delivered came very soon too
October 31st 2019 Update: Skechers Relaxed Fit Bikers Ranger Womens Comfort Sandals
Delivered stock and quality are very well. It take me less time to shop to find it. Most of time have special price as well .i will keep choosing in here more often for my family
Review collected in partnership with Brand House Direct
The reviewer stated that an incentive was offered for this review
The site was difficult to choose models, as pictures were small and did not easily identify features.
Ordered and paid for 2x Rockport World Tour shoes but received cheaper superseded model.
Then communication was too difficult to address the issue.
PayPal assisted scam.
- they sell factory rejects
- you will get no refund for your faulty item
- they expect you to pay for the return (even if the item was faulty)
- PayPal won't help you too (in my case I sent them 5 emails with complaints and I had no reply)
Don't waste your money, time and nerves. It's a PayPal assisted scam.
October 1st 2019 Update: They sell factory rejects
Stay away from this company - they sell factory rejects for "discounted" price. When you get your defected shoes, they will tell you that you have to pay for the return yourself (which is against the law), but they don't care, because you won't be going to ACCC or the court, as it's time consuming and expensive.
can you rate less than 1 star?
Bought a pair of shoes. arrived damaged in the sole. shipped back and request replacement to not have the same issue. The replacement was shipped and has the same issue again. Shipped back.
Now have no response on email and no shoes and no refund?!!
Send you the wrong item then blame it on you
They send me the wrong pair of shoes, it was not as pictured and they blamed it on me. i sent them back more than amonth ago yet to get a refund. would not use them again
Other Footwear Shops & Brands
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.