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Brand House Direct

Brand House Direct (page 2 of 2)

4.1 from 2,253 reviews · View Statistics
See the Best Footwear Shops & Brands in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

2.2
59 reviews
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Bad service

published

Was sent a different size pair of shoes to what I ordered. They ignored my emails and refuse to respond. Waste of money. Definitely don't recommend buying from this store. Customer service is non existent.

Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi Josh, can you advise your order number so I can look into this for you? I would like the opportunity to try and help rectify this matter.

Josh N.
Josh N.

03-03792-97373

Brand House Direct
Lee S.Brand House Direct

Hi our order numbers are shorter than this. Please check and advise?

  • Verified

Not happy

published
Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Very large
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi Roslyn, thank you for your feedback. I am sorry to hear about that. Can you advise your order number so I can look into this for you?

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

BHD Denied Product Flawed, Refused Full Refund

published
Product Quality
1/5
Incentivised Review No
Sizing True to size
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi John, can you please advise your order number so I can look into this asap for you? We are always here to help.

peanut
peanut
  • 2 reviews
  • Verified

not as described

published

easy navigation very good range product poor at best shoes cut into ankle are bigger than size chart are quite heavy not well described had to have professionally reshaped by shoe maker.

Incentivised Review No
Sizing Very large
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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deb harvey
deb harveyMetropolitan Adelaide, SA
  • Verified

Never will we use them again

published

after sales service was disgraceful - makes you realise that online stores are dodging acceptable consumer obligations. have revised our views on who to trust and Brand House Direct is in the "never again" list

Shipping
1/5
Incentivised Review No
Sizing Very small
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi Deb, thank you for your feedback. Can you please email me your order number to support@brandhousedirect.com.au
I would like to look into your case history and do my best to rectify this matter for you asap. Please attention the email to Lee S.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Meaghan P.
Meaghan P.South East Queensland, QLD
  • 2 reviews
  • Verified

Bad / No refund

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct
Meaghan P.
Meaghan P.
Brand House Direct
Lee S.Brand House Direct

Hi can you email me your details to support@brandhousedirect.com.au with attention to Lee S. I would like to resolve this matter with you.

Hing Wah Lau
Hing Wah LauSydney, NSW
  • Verified

comfortable to wear everywhere

published

Mostly not having enough time to shop get the right shoes
Perfectly having online to have more different types of shoes to choose from
Mostly having special price as well
Delivered came very soon too

October 31st 2019 Update: Skechers Relaxed Fit Bikers Ranger Womens Comfort Sandals

Delivered stock and quality are very well. It take me less time to shop to find it. Most of time have special price as well .i will keep choosing in here more often for my family

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Thank you for the feedback. Enjoy your shoes :)

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

David
DavidSydney, NSW

WRONG Product

published

The site was difficult to choose models, as pictures were small and did not easily identify features.
Ordered and paid for 2x Rockport World Tour shoes but received cheaper superseded model.
Then communication was too difficult to address the issue.

Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Brand House Direct
Lee C.Brand House Direct

Hi David, thank you for taking the time to provide your feedback.
Can you email me your order number to support@brandhousedirect.com.au so I can look into this for you as a priority? I would like to rectify this matter asap for you.

Ana
AnaGreater Melbourne (Inner), VIC
  • 2 reviews
  • 3 likes

PayPal assisted scam.

published

- they sell factory rejects
- you will get no refund for your faulty item
- they expect you to pay for the return (even if the item was faulty)
- PayPal won't help you too (in my case I sent them 5 emails with complaints and I had no reply)

Don't waste your money, time and nerves. It's a PayPal assisted scam.

October 1st 2019 Update: They sell factory rejects

Stay away from this company - they sell factory rejects for "discounted" price. When you get your defected shoes, they will tell you that you have to pay for the return yourself (which is against the law), but they don't care, because you won't be going to ACCC or the court, as it's time consuming and expensive.

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Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct
Ana
Ana
Brand House Direct
Lee S.Brand House Direct

Hi Ana, would you like to return the shoes?

Footwear Shops & Brands

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koston44
koston44Sydney, NSW

can you rate less than 1 star?

published

Bought a pair of shoes. arrived damaged in the sole. shipped back and request replacement to not have the same issue. The replacement was shipped and has the same issue again. Shipped back.

Now have no response on email and no shoes and no refund?!!

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Brand House Direct
Lee C.Brand House Direct

Please email us your details to support@brandhousedirect.com.au
I would like to look into your case history and have this rectified for you as a priority.

Ryan h
Ryan h
  • 7 reviews
  • 13 likes

Send you the wrong item then blame it on you

published

They send me the wrong pair of shoes, it was not as pictured and they blamed it on me. i sent them back more than amonth ago yet to get a refund. would not use them again

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
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