- Sign in
- Write a review
Brand House Direct
- 2 reviews
- Verified
Unhappy
Have purchased before without an issue but received the wrong size for my son. And considering the time it took to receive from ordering the shoes I wasn't game on returning them.
Review collected in partnership with Brand House Direct
- Verified
Good communication throughout. Fast shipping!
Some shoes were very small though even though stated as my size.. otherwise easy to navigate ..lots of items in stock
Review collected in partnership with Brand House Direct
- 19 reviews
- 10 likes
- Verified
Erratic performance
Paid top price for product that was half price the next day; told I would be given a great price on another item and then I was ignored.
Bought another product and told it was shipped eight days later. Yet to arrive.
Might be being a little too hard but this mob cost me money.
Hi Kel, thank you for your feedback. I am sorry to hear that. Can you advise your order numbers so I can look into this for you as a high priority? I would like to try and rectify this for you as we value your business.
297978 from BD website and E bay item #272971338660. I was contacted by Leanna about E bay transaction who told me you couldn't give me much discount then asked that I look at another product which I did and then I was ignored.
Typical. No contact I always wondered if promises of rectification were real or spin. I have my answer.
The other product turned up and very good but still waiting on great deal for being overcharged.
Review collected in partnership with Brand House Direct
- 3 reviews
- Verified
love my shoes
I love Dr Scholl as i have arthritis I find i can trust buying them from this website and they are a perfect fit and extremely comfortable I would recommend them to anyone that needs support in there shoes
Review collected in partnership with Brand House Direct
Find out how Brand House Direct compares to other Footwear Shops & Brands
Know better, choose better.
- 3 reviews
- Verified
Really comfy
Easy to order
Lots to choose from
Ringlets on shoes looked silver colour in pic online but were gold on shoes delivered, of which Im not a fan, however shoes are a great fit and so comfy to wear all day for work, Ive kept them
Review collected in partnership with Brand House Direct
- 7 reviews
- 1 like
Problem quickly resolved
Ordered 7 days ago. Haven't heard a thing since. Shipping says 5-7 days, they haven't even left warehouse yet. Spent over $200 with them which they didn't muck around taking.
UPDATE; Upon receiving complaint Brand House Direct shipped item that day, and I'm assuming express because they received complaint on Thursday and were it not for a Public Holiday I would have received parcel on Monday at NSW North Coast, Happy with Quality of items.
Hi the order has been shipped and is in transit to you. Thank you for your patience.
I only had to take to a Public platform to get it. Had you not played games (holding me to ransom for not reviewing your site when you asked me to by email...in the wrong name) you would have had a fu...
Read moreture customer and a good review on your site, like last time. And for the 3rd time my name is Daniel, not Amber, just for your records.Hi Daniel, I do sincerely apologise for the shipping delay. I can assure you it wasn't intentional and as soon as you lodged your enquiry, we shipped it as a priority. Please contact me at support@bra...
Read morendhousedirect.com.au and attention the email to LEE S. I would like to offer you a discount off a future purchase as we do value your business.Questions & Answers
I purchased boots and they arrived damaged and unwearable. All my attempts to contact you and get a response has failed. Will you honour a full refund including postage as you supplied damaged goods? You should provide the consumer what they paid for, and take responsibility when there is an error at your end.
Customer Service is non existent with Brand House Direct. I called them several times and wrote several emails and got fobbed off. I own an outsourcing customer service business and we would have been...
Read more fired if this was the service given to consumers. One of the customer service reps even told me that she would provide the email/mobile of her Manager and I can call the manager to get a faster response.
I am still waiting for an email confirming despatch of my order. The 1300 nunmber you provide just rings out constantly. I plaed my order 9 days ago, you took the money and confirmed and I am still awaiting information on despatch.
Nothing even about delays.
This is oor service and makes me suspicious that this is not a legitimtate business.
Order number is 506843
I have just placed order after reading these re If we I am very concerned. Can you reassure that you have the packing and shipping in order.
Hi we will email you the tracking details once the order is shipped.
Reading all these reviews and after 48hours no confirmation or tracking order email I feel this company maybe a scam. You certainly did reassure me with your response.
Hi I can assure you will receive your tracking details this week.
Get an answer from our members and Brand House Direct representatives
Details
| Category | Online Shops and Footwear Shops & Brands |
|---|---|
| Offers Free Standard Shipping | No |
| Mens / Womens Clothing | Mens and Womens |
| Labels Sold | Variety of Labels |
| Type of Footwear Offered | Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots |
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi can you please advise your order number so I can assist please?