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Brand House Direct

Brand House Direct

3.9 from 2,380 reviews · View Statistics
See the Best Footwear Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
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Carin
CarinGreater Melbourne (Outer), VIC
  • 2 reviews

Excellent service

published

I ordered the shoes online 25 April 2022 and it was delivered at my house in perfect condition on 3 May 2022. I am very happy with my shoes as it exactly what I ordered

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Tania
TaniaDarling Downs, QLD
  • 2 reviews

Walking on sunshine

published

Ordered shoes end of March, received E mail there was a slight delay due to covid, shoes arrived 22/4 and I can not be happier with my purchase and communication with Brand house thank you

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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  • Verified

Product and price good but postage very poor (incredibly slow to send)

published

I ordered several weeks ahead of son's 18th birthday, and had to call and email repeatedly about why product had not shipped. Despite this, boots arrived after the birthday, so very disappointed customer. Excuse was 'moving warehouses' but no mention of this when ordering or paying. Unreliable service in my view.

Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Annie2205
Annie2205Sydney, NSW
  • 9 reviews
  • 6 likes

Coming up to 4 weeks on and still not received

published

I have ordered through this company quite a few times, but this time around it’s been almost 4 weeks so far with no updates. I ordered 10/3 and emailed multiple times and rung four times in the last 2 weeks. Same vague answer each time - will be dispatched very soon or in a couple of days due to warehouse change or covid. Second and third time I rang there was a recording telling me to try another time as the lines were busy. I have asked for a definite date of dispatch or a refund - just to get the same standard vague response. It’s a shame, as I love their shoes (if you ever get them).

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Brand House Direct
Lee S.Brand House DirectSend a private message

I will follow up the order status and will get back to you. Thank you for your patience.

Annie2205
Annie2205

I have emailed you to ask for a refund but still no response.

Annie2205
Annie2205

I am still waiting for a response from you. I’ve emailed again asking for a refund.

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YvonneC
YvonneCSouth East Queensland, QLD

Waiting and still waiting.

published

Should have learnt after my first order but hoped that was just a once of, have now been waiting since 4 March for delivery, three emails chasing order and only one response blaming warehouse relocation. Order no 495432. Yvonne.

Product Quality
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi we apologise for the delay. The order will be shipped this week.

YvonneC
YvonneC
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi Yvonne, we do apologise for the delay, the 2nd parcel will arrive soon.

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Mike C
Mike CFar North Queensland, QLD
  • 2 reviews
  • 3 likes

Great shoes and great service

published

Another excellent purchase from Brand House Direct.
Ordered 2 pairs of Merrells (different styles) - they were despatched 2 days later and were delivered the following week. Considering the delivery disruptions in Queensland I was more than happy with this timeframe. Great shoes at a great price.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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robert dunlop
robert dunlopSouth East Queensland, QLD
  • 14 reviews
  • 9 likes

High quality shoes, good price and quick delivery

published

Not sure why some of the bad reviews on here. Ordered some Rockport shoes, great shoes and for a good price. They were shipped within a few days and arrived a couple of days later.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

I am glad you are happy with your purchase!

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Ruby
RubySouth East Queensland, QLD
  • 2 reviews

Slow delivery and poor communication

published

Goods were as described however they took so long to arrive! The website states 3-5 days deliver however it took 13 days! They were slow with communications also which was frustrating. I dont think I will use this company again.

Product Quality
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi I am glad you are happy with your item. We have had delays as a result of staff shortages in the warehouse due to the pandemic. We thank you for your patience.

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Angela
AngelaCentral, SA
  • 2 reviews

Great Service

published

Perfect service. My shoes were delivered in 5 working days. ( This was the busy week before Xmas). The courier even sent me a photo of where he left my parcel. I was a bit apprehensive opening the box after reading the negative reviews but my shoes (I bought 2 pair) were perfect! Exactly what I ordered and perfect fit.
I highly recommend Brand House Direct and look forward to buying more shoes.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
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  • Verified

Good Price / Exactly the same product you pay $$ For at retail stores high price!

published

Good Product / I’d like more Products on the Site as in ASICS / Kilchis Aqua shoes / More sizes available /
Very good product!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Excellent shooping experience.

published

Excellent hiking shoes, the size fitted perfectly. Service and delivery also excellent. Will definetely use Brand House Direct again. 5 Stars!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

A great online service

published

Very easy to navigate store & such a variety of shoe styles to choose from. Prompt delivery & very happy with purchase.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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  • Verified

user friendly site

published

purchased orizonte boots, they are exactly as pictured, good quality ,perfect fit, very comfortable. purchase & checkout was easy & quick delivery.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Amy F.
Amy F.Metropolitan Adelaide, SA
  • Verified

Worth it.

published

The website was easy to navigate and there was lots of variety of shoes to choose from. Fast delivery was good.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

These are lovely for my wide feet!

published

The Orizonte shoes are lovely and a good fit for my very wide feet! I take a large size (42) and this size is very hard to find. Good website to use and very user friendly. Would recommend to other friends

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Page 1 of 10

Questions & Answers

Angelique Scarpias
Angelique Scarpiasasked

I purchased boots and they arrived damaged and unwearable. All my attempts to contact you and get a response has failed. Will you honour a full refund including postage as you supplied damaged goods? You should provide the consumer what they paid for, and take responsibility when there is an error at your end.

1 answer
Stacey06
Stacey06asked

I am still waiting for an email confirming despatch of my order. The 1300 nunmber you provide just rings out constantly. I plaed my order 9 days ago, you took the money and confirmed and I am still awaiting information on despatch.

Nothing even about delays.

This is oor service and makes me suspicious that this is not a legitimtate business.

Order number is 506843

No answers
Joanne C.
Joanne C.asked

I have just placed order after reading these re If we I am very concerned. Can you reassure that you have the packing and shipping in order.

3 answers
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi we will email you the tracking details once the order is shipped.

Joanne C.
Joanne C.

Reading all these reviews and after 48hours no confirmation or tracking order email I feel this company maybe a scam. You certainly did reassure me with your response.

Brand House Direct
Lee S.Brand House DirectSend a private message

Hi I can assure you will receive your tracking details this week.

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Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots
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