1 photo
Brand House Direct

Brand House Direct

4.0 from 2,294 reviews · View Statistics
See the Best Footwear Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Brand House Direct

Reviews

Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
Ruby
RubySouth East Queensland, QLD
  • 2 reviews

Slow delivery and poor communication

published

Goods were as described however they took so long to arrive! The website states 3-5 days deliver however it took 13 days! They were slow with communications also which was frustrating. I dont think I will use this company again.

Product Quality
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct

Hi I am glad you are happy with your item. We have had delays as a result of staff shortages in the warehouse due to the pandemic. We thank you for your patience.

Similar opinion? Write a review on ProductReview.com.au!
Nate C.
Nate C.Sydney Surrounds, NSW
  • 2 reviews
  • Verified

Unhappy

published

Have purchased before without an issue but received the wrong size for my son. And considering the time it took to receive from ordering the shoes I wasn't game on returning them.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very large
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number so I can assist please?

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Love these boots

published

Simple, easy to navigate
Love the range of products
Love these boots. The quality is superior. This is the 2nd pair of these that I have bought

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct

Hi Sue, just replying to this review to make it easy for you to log back in to ProductReview.com.au and edit the review. Have sent you an email with instructions on how to change the star rating. :-) Thanks again!

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Zips in the boots I purchased were difficult to get up and down. Very poor quality zips

published

Boots looked beautiful on line did not look the same in reality
Not satisfied zips were very poor quality
Very disappointed

Product Quality
1/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Footwear Shops & Brands

Find out how Brand House Direct compares to other Footwear Shops & Brands

Know better, choose better.

Compare all
julie
julie
  • 2 reviews
  • 1 like
  • Verified

Very bad return policy and refund

published

The company has a terrible return policy and a very costly one. They expect you to pay for postage to be sent and then when you return you pay again. I also had to call several times to check on the refund which did not come until I called. I will not be using this company again. Shoes are items bought on line that differ in size and comfort this company does not allow for that.

Incentivised Review No
Return Claim MadeNo
Sizing True to size
Brand House Direct
Lee S.Brand House Direct

Hi Julie, I am sorry to hear that. Can you please advise your order number so I can assist please?

julie
julie

O/N 406979 I called to see if you could assist with the postage return and wanted to exchange for another more expensive pair of shoes would not waiver and all in all the postage cost me $36 just not good enough.

Brand House Direct
Lee S.Brand House Direct

Hi Julie, we do value your business and would like management to address you concerns. What is the best email address for them to contact you on?

Similar opinion? Write a review on ProductReview.com.au!
Kan
KanSydney, NSW
  • 2 reviews
  • Verified

Disappointing Customer Service

published

5 non-delivery emails, no reply. No one answered customer support phone line. Order on 31 Jan, delivery on 11 Feb - and only after calling its courier everyday.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Brand House Direct
Lee S.Brand House Direct

Hi Kan, can you please advise your order number so I can help please?

Kan
Kan

Order No. #404812 ordered on 31 January, 2021

Brand House Direct
Lee S.Brand House Direct

Hi Kan, we have been notified by Couriers Please that your item has been delivered. Have you received it?

Similar opinion? Write a review on ProductReview.com.au!
Janet Martin
Janet MartinWide Bay-Burnett, QLD
  • Verified

Disappointing

published

Purchased a pair of Comfort Shoe Co - Plato and while they are very comfortable, the actual rubber sole is smaller than the actual base of the shoe, and because of this I can not see them being long lasting. This is the only pair of shoes I have purchased from you that I have been unhappy with.

Purchase Order 386898 despatched from Brand Warehouse 3/12/20

Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct

Hi thank you for your feedback. If the shoes are brand new in the shoebox, you are more than welcome to return the shoes to us.

Janet Martin
Janet Martin

I do know that shoes can be returned if they are brand new, but I have worn them on 3 occasions, and are now showing signs of scuffing, especially on the toes.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Scholl shoes

published

A very good range to choose from
Both pairs of shoes I bought are very comfortable and look great
Very satisfied will definitely buy the next shoes here

Product Quality
4/5
Shipping
5/5
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

Roma Smith
Roma SmithVictoria
  • Verified

Love my Rockport shoes. Great service. Happy to recommend.

published

Fantastic range of products. Have always been pleased with products. Great prices too! Easy to find what I’m after Ad to see the diversity available.

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

Footwear Shops & Brands

Find out how Brand House Direct compares to other Footwear Shops & Brands

Know better, choose better.

Compare all
sam
sam
  • 2 reviews
  • Verified

Poor service

published

Order still not here 3 weeks since purchase obviously took order with no stock available big no no Emailed twice rang 3 times with no replies on emails or first two calls NOT HAPPY product good bought before elsewhere won’t be buying from this mob again TOO SLOW

Product Quality
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi can you advise your order number so I can assist please? We do value your business and would like to rectify this matter.

sam
sam

Order374533 Wednesday 28th oct 20 a at 2.50 pm still no shoes

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Cathy Topp
Cathy ToppGreater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

Repeat customer

published

Great range well presented, easy to order and prompt delivery. I'm up to my 5th purchase, never disappointed! Loved my Scholl sandals and now new Merrells

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct

Hi Cathy, thank you for your lovely feedback. Enjoy your shoes :)

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Julie
JulieGreater Melbourne (Outer), VIC
  • 4 reviews
  • 7 likes

Speedy post..

published

I LIVE in Skechers and find them the most comfortable shoes ever.... I recently bought Skechers Energy, Retro Vision and they are as hard as rocks ?? Not the quality I expected.. Won`t be doing much walking in them.

Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct

Hi Julie, thank you for your feedback. I am sorry to hear that. Hopefully, your next pair of shoes will be more comfy.

Similar opinion? Write a review on ProductReview.com.au!
Footwear Shops & Brands

Find out how Brand House Direct compares to other Footwear Shops & Brands

Know better, choose better.

Compare all
Margaret Walton
Margaret WaltonIllawarra, NSW
  • Verified

Speedy Delivery

published

I recently purchased shoes from Brand Direct & was once again delighted & surprised how quickly after the order my package arrived
I would not hesitate to recommend this company for there great service

Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Great shoes, shame about customer service.

published

Sarcastic rude reply to a non confrontational, legitimate query. What is wrong you Brand Direct???? Disgusting customer service! Great shoes, but when enquiring about an additional pair, I was quizzed and then eventually ridiculed. I was 9disgusted with the customer service sarcastic reply I was sent. I wanted to purchase another pair of shoes and use the code I was invited to use on another purchase. The reply was sarcastic beyond words. An explanation please!

  • Thumbnail
Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct

Hi I am so sorry, this was simply designed for some humor, not to offend you in anyway.

Similar opinion? Write a review on ProductReview.com.au!

Still waiting for them to ship my boots and nobody answers the email sent!

published

I ordered a pair of boots last week, and they still haven't shipped! I tried to contact them but nobody answers...

Not sure if it was a scam... they took my money but still no news from them!

My order is number #356597

I would think it twice before buying from them.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi the order has been shipped. We have also emailed you the tracking details. Have you received this email?

Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 2

Questions & Answers

Kaye J.
Kaye J.asked

Hello

My order 482351 has not yet been shipped. Is there a problem, I have sent emails and had no reply.

Please let me know what is happening.

Kaye

1 answer
Brand House Direct
Lee S.Brand House Direct

Hi the order will be shipped this week. We have had shipping delays as a result of staff shortages in the warehouse due to the pandemic. We thank you for your patience.

Kim H.
Kim H.asked

Why do uou not answer your emails I purchased some shoes over a week ago and i still have no infirmation for when itll be posted

4 answers
Brand House Direct
Lee S.Brand House Direct

Hi Kim, can you please advise your order number?

Kim H.
Kim H.

#477945

Brand House Direct
Lee S.Brand House Direct

Hi the order will be shipped this week. We will email you a tracking number once dispatched.

Cham
Chamasked

Hi,
I am trying to get in contact in regard to my refund since last week. No one get back to me. My order number is 468649.

3 answers
Lola
Lola

Hi Cham
If you paid using Paypal then raise a dispute via Paypal as they are excellent when there is a issue with receiving refunds.
Possibly email Brandhouse so you have a trail of evidence.
Good luck
Lauretta

Brand House Direct
Lee S.Brand House Direct

Hi, the returns department is closed right now as it is very early morning. I will follow up the return status when they reopen later today and will get back to you. Thank you for your patience, it is likely just in queue to be processed as it is a very busy period just before Christmas.

Cham
Cham

Thank you. I have received my refund today

See all Brand House Direct questions

Get an answer from our members and Brand House Direct representatives

Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.