Reviewer Photos & Videos
The site was difficult to choose models, as pictures were small and did not easily identify features.
Ordered and paid for 2x Rockport World Tour shoes but received cheaper superseded model.
Then communication was too difficult to address the issue.
Complete scammers! Do not buy from these con artists - non-existent customer service.
Tried to purchase some shoes from these scammers - first off they sent the wrong size, US12 instead of UK11 - returned these at MY expense - they couldn't replace with UK11 as they "didn't have any in stock". Ordered a different design - colour from web site COMPLETELY different from actual shoe, very dark green instead of light tan ordered - requested a refund - told by "customer service (ha ha!) rep" '[name removed]' they wouldn't refund, only give a credit note. This is against Australian Consumer Law as they have breached the Aust Consumer ...Guarantee - I have made a complaint to Office Of Fair Trading Qld (awaiting outcome). Avoid these scammers at all cost or it will cost you! If you get caught too, lodge a complaint with OFT - Do not let these scammers get away with this sort of trading. Avoid! Avoid! Avoid! PS: Also found the same shoes at BCF, $28 cheaper!
PayPal assisted scam.
- they sell factory rejects
- you will get no refund for your faulty item
- they expect you to pay for the return (even if the item was faulty)
- PayPal won't help you too (in my case I sent them 5 emails with complaints and I had no reply)
Don't waste your money, time and nerves. It's a PayPal assisted scam.
October 1st 2019 Update: They sell factory rejects
Stay away from this company - they sell factory rejects for "discounted" price. When you get your defected shoes, they will tell you that you have to pay for the return yourself (which is against the law), but they don't care, because you won't be going to ACCC or the court, as it's time consuming and expensive.
can you rate less than 1 star?
Bought a pair of shoes. arrived damaged in the sole. shipped back and request replacement to not have the same issue. The replacement was shipped and has the same issue again. Shipped back.
Now have no response on email and no shoes and no refund?!!
Find out how Brand House Direct compares to other Footwear Shops & Brands
Know better, choose better.
Send you the wrong item then blame it on you
They send me the wrong pair of shoes, it was not as pictured and they blamed it on me. i sent them back more than amonth ago yet to get a refund. would not use them again
Other Footwear Shops & Brands
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.