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Brand House Direct

Brand House Direct

4.1 from 2,253 reviews · View Statistics
See the Best Footwear Shops & Brands in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Brand House Direct

Reviews

3.4
25 reviews
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Reviewer Photos & Videos

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Martin
MartinPerth, WA
  • 2 reviews
  • Verified

Great range to choose from and prompt delivery.

published

Have used this store 3 times now and everything has been spot on. They have a great range for Men and Women, and good pricing with quick delivery.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
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Review collected in partnership with Brand House Direct

  • Verified

Zips in the boots I purchased were difficult to get up and down. Very poor quality zips

published

Boots looked beautiful on line did not look the same in reality
Not satisfied zips were very poor quality
Very disappointed

Product Quality
1/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct
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Review collected in partnership with Brand House Direct

MARTIN FERNANDEZ
MARTIN FERNANDEZKambah 2902, ACT
  • 4 reviews
  • Verified

Good products

published

The website was very easy to navigate and quickly found the product that I was after. The product was of great quality and we'll use the store again

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
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Review collected in partnership with Brand House Direct

Margaret L
Margaret LMetropolitan Adelaide, SA
  • 3 reviews
  • Verified

Shoes and sandals

published

I found every pair of sandals and shoes fitted well. Love being able to buy brand names at a discounted price. Quality is good. The range makes me spoilt for choice. Keep doing what your doing. My go to online store

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
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Review collected in partnership with Brand House Direct

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clogs of old
clogs of oldVictoria
  • 6 reviews
  • 3 likes
  • Verified

Good people to do business with

published

I like the people ,the shoes i cannot complain they have been excellent .
Thank you so muchly ,unfortunately i can only wear one pair of shoes at a time ,otherwise i would purchase the shop

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
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Review collected in partnership with Brand House Direct

sam
sam
  • 2 reviews
  • Verified

Poor service

published

Order still not here 3 weeks since purchase obviously took order with no stock available big no no Emailed twice rang 3 times with no replies on emails or first two calls NOT HAPPY product good bought before elsewhere won’t be buying from this mob again TOO SLOW

Product Quality
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi can you advise your order number so I can assist please? We do value your business and would like to rectify this matter.

sam
sam

Order374533 Wednesday 28th oct 20 a at 2.50 pm still no shoes

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Review collected in partnership with Brand House Direct

M  McTaggart
M McTaggartHobart
  • 5 reviews
  • Verified

So happy

published

I found the products of great quality, i am a larger size 9.5 which is not easy to find I ended up buying 5 pair of leather boots and scholl for summer . Fantastic

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
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Review collected in partnership with Brand House Direct

  • Verified

Good communication throughout. Fast shipping!

published

Some shoes were very small though even though stated as my size.. otherwise easy to navigate ..lots of items in stock

Product Quality
3/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
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Review collected in partnership with Brand House Direct

Anne
AnneMetropolitan Adelaide, SA
  • Verified

Prefect fit

published

The website easy to use. Online catalogue has a great range of shoes, with many great brands. The products are of top quality. Didn't have to wait long for the delivery

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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Still waiting for them to ship my boots and nobody answers the email sent!

published

I ordered a pair of boots last week, and they still haven't shipped! I tried to contact them but nobody answers...

Not sure if it was a scam... they took my money but still no news from them!

My order is number #356597

I would think it twice before buying from them.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi the order has been shipped. We have also emailed you the tracking details. Have you received this email?

georgia s.
georgia s.Mid North Coast, NSW

2 WEEKS AND NOTHING!

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi Georgia, can you please advise your order number? I would like to assist please.

georgia s.
georgia s.

#324574

Julie H.
Julie H.
  • 3 reviews
  • Verified

Great range of shoes

published

Very easy to navigate the store and a great range, the quality of the shoes I bought was good but on delivery the shoes were brown and they looked red online ( Redwood Merrill’s ) was the colour , I wanted a red pair of shoes so I will have to colour them now, very disappointing

Product Quality
5/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
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Review collected in partnership with Brand House Direct

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  • Verified

Ladies shoes made in Brazil -fast delivery and perfect fit and style

published

Absolutely satisfied with my beautiful leather yellow Brazilian flats -made in Brazil that I purchased online from Brand Direct
Since then I have purchased two more pairs of the same make of shoes from Brand Direct

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
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Review collected in partnership with Brand House Direct

Kel
KelSydney, NSW
  • 16 reviews
  • 6 likes
  • Verified

Erratic performance

published

Paid top price for product that was half price the next day; told I would be given a great price on another item and then I was ignored.

Bought another product and told it was shipped eight days later. Yet to arrive.

Might be being a little too hard but this mob cost me money.

Product Quality
5/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi Kel, thank you for your feedback. I am sorry to hear that. Can you advise your order numbers so I can look into this for you as a high priority? I would like to try and rectify this for you as we value your business.

Kel
Kel

297978 from BD website and E bay item #272971338660. I was contacted by Leanna about E bay transaction who told me you couldn't give me much discount then asked that I look at another product which I did and then I was ignored.

Kel
Kel

Typical. No contact I always wondered if promises of rectification were real or spin. I have my answer.

The other product turned up and very good but still waiting on great deal for being overcharged.

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Review collected in partnership with Brand House Direct

  • Verified

pool quality and faked brand

published

Purchased a pair of shoes from their website and take more than 5 days delayed and then arrived.
Only put on the shoes for half days the products just have problems.

Wrote to them you won't get any quick reply. Ring them and they said you worn the shoes and can not return the products. The customer service is pretty bad. 30days return policy is a not applicable to this one and appears a job. As their explanation is 30 days return policy is not applicable( their excuse is after wearing, you can use return policy.) The product is really of poor quality represents the service I received.

The products itself does not worth too much money but the time and energy I spent, and, bad service made me disappointed and exhausted.

  • Thumbnail
Product Quality
1/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi thank you for your feedback. We are more than happy to help. Please email your order number and information regarding the issue with the shoes to support@brandhousedirect.com.au so we can assist further.

I have written to the email address Brand House Direct <support@brandhousedirect.com.au> on 23rd Dec, 2019. However, I called to track for the response. I received nothing feedback . So far, I didn't receive any response yet.
The order is #291241.

Brand House Direct
Lee S.Brand House Direct

Hi can you please check the order number and advise? The order number should be six digits.

Questions & Answers

Lucas M.
Lucas M.asked

How do I track my international order?

1 answer
Brand House Direct
Lee S.Brand House Direct

Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.

William T
William Tasked

Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.

Jeanette Bilson
Jeanette Bilson

I got mine within a week. Once posted it took two days of that week. So happy how fast they were.

Louise
Louiseasked

How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!

No answers
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Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots
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