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Brand House Direct

Brand House Direct

3.9 from 2,381 reviews · View Statistics
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Listing monitored by Brand House Direct

Reviews

2.4
51 reviews
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Linda
Linda
  • 3 reviews
  • 4 likes
  • Verified

Sizing

published

Sizing of shoes is inaccurate. They were too small even after I sized up because they were boots. Had to return. Was not happy with the product.

Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi Linda, I am sorry to hear the item didn't fit you. You are more than welcome to return them. We are happy to help.

Linda
Linda

All good. I did return them. Postage is a killer though.

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Review collected in partnership with Brand House Direct

  • Verified

Good communication throughout. Fast shipping!

published

Some shoes were very small though even though stated as my size.. otherwise easy to navigate ..lots of items in stock

Product Quality
3/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
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Review collected in partnership with Brand House Direct

vero
veroSydney, NSW
  • 2 reviews
  • Verified

Very poor after sales service

published

I ordered a pair of Saucony runners back in May. They arrived but were faulty. It took until August, and a dozen emails, before a replacement pair were sent to me. You were very reluctant to accept responsibility for the faulty pair of shoes.

Product Quality
2/5
Incentivised Review No
Sizing True to size
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House DirectSend a private message
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Review collected in partnership with Brand House Direct

Kel
KelSydney, NSW
  • 19 reviews
  • 12 likes
  • Verified

Erratic performance

published

Paid top price for product that was half price the next day; told I would be given a great price on another item and then I was ignored.

Bought another product and told it was shipped eight days later. Yet to arrive.

Might be being a little too hard but this mob cost me money.

Product Quality
5/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi Kel, thank you for your feedback. I am sorry to hear that. Can you advise your order numbers so I can look into this for you as a high priority? I would like to try and rectify this for you as we value your business.

Kel
Kel

297978 from BD website and E bay item #272971338660. I was contacted by Leanna about E bay transaction who told me you couldn't give me much discount then asked that I look at another product which I did and then I was ignored.

Kel
Kel

Typical. No contact I always wondered if promises of rectification were real or spin. I have my answer.

The other product turned up and very good but still waiting on great deal for being overcharged.

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Review collected in partnership with Brand House Direct

Footwear Shops & Brands

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sue
suesydney
  • 3 reviews
  • Verified

love my shoes

published

I love Dr Scholl as i have arthritis I find i can trust buying them from this website and they are a perfect fit and extremely comfortable I would recommend them to anyone that needs support in there shoes

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
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Review collected in partnership with Brand House Direct

Deb Mason
Deb MasonSydney Surrounds, NSW
  • 3 reviews
  • Verified

Really comfy

published

Easy to order
Lots to choose from
Ringlets on shoes looked silver colour in pic online but were gold on shoes delivered, of which Im not a fan, however shoes are a great fit and so comfy to wear all day for work, Ive kept them

Product Quality
4/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
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Review collected in partnership with Brand House Direct

Whatever
Whatever
  • 7 reviews
  • 1 like

Problem quickly resolved

published

Ordered 7 days ago. Haven't heard a thing since. Shipping says 5-7 days, they haven't even left warehouse yet. Spent over $200 with them which they didn't muck around taking.

UPDATE; Upon receiving complaint Brand House Direct shipped item that day, and I'm assuming express because they received complaint on Thursday and were it not for a Public Holiday I would have received parcel on Monday at NSW North Coast, Happy with Quality of items.

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi the order has been shipped and is in transit to you. Thank you for your patience.

Whatever
Whatever
Brand House Direct
Lee S.Brand House DirectSend a private message
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

All round good service

published

The site was easy to follow.
We were very satisfied with two of the three products we ordered and satisfied with the way we were able to return the one item with the wrong colour and receive a refund

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Questions & Answers

Angelique Scarpias
Angelique Scarpiasasked

I purchased boots and they arrived damaged and unwearable. All my attempts to contact you and get a response has failed. Will you honour a full refund including postage as you supplied damaged goods? You should provide the consumer what they paid for, and take responsibility when there is an error at your end.

1 answer
Stacey06
Stacey06asked

I am still waiting for an email confirming despatch of my order. The 1300 nunmber you provide just rings out constantly. I plaed my order 9 days ago, you took the money and confirmed and I am still awaiting information on despatch.

Nothing even about delays.

This is oor service and makes me suspicious that this is not a legitimtate business.

Order number is 506843

No answers
Joanne C.
Joanne C.asked

I have just placed order after reading these re If we I am very concerned. Can you reassure that you have the packing and shipping in order.

3 answers
Brand House Direct
Lee S.Brand House DirectSend a private message

Hi we will email you the tracking details once the order is shipped.

Joanne C.
Joanne C.

Reading all these reviews and after 48hours no confirmation or tracking order email I feel this company maybe a scam. You certainly did reassure me with your response.

Brand House Direct
Lee S.Brand House DirectSend a private message

Hi I can assure you will receive your tracking details this week.

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Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots
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