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Brand House Direct

Brand House Direct

4.0 from 2,291 reviews · View Statistics
See the Best Footwear Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
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Ruby
RubySouth East Queensland, QLD
  • 2 reviews

Slow delivery and poor communication

published

Goods were as described however they took so long to arrive! The website states 3-5 days deliver however it took 13 days! They were slow with communications also which was frustrating. I dont think I will use this company again.

Product Quality
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct

Hi I am glad you are happy with your item. We have had delays as a result of staff shortages in the warehouse due to the pandemic. We thank you for your patience.

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Eileen
EileenSouth East Queensland, QLD
  • 9 reviews

Very happy with my purchase!

published

Don’t understand all the negative reviews here granted they were rather slow in despatching my boots but given the time of year it is understandable . Dr Martens purchased for my granddaughter are genuine and correct size and arrived well packed. I would use Brand House Direct again.

Product Quality
5/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Craig
Craig
  • 2 reviews
  • 3 likes
  • Verified

Bradok kilauea hiking boots..

published

Store easy to navigate like most others.
Good range to choose from competitive pricing.
Delivery very good fast once they left the factory
Customer service Ok (couldn't find confirmation of payment) took a couple of days to get in contact with them .. maybe due to CoVid though. Once contact though sorted immediately which was good.

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Michelle I
Michelle IMid North Coast, NSW
  • 2 reviews
  • Verified

New shoes !

published

I purchased a pair of shoes ,ugg slippers for me and slippers for my mum.
The choice was huge, the prices good, they took about a week to arrive which isn't bad service.
Overall ,we are happy with Brand House Direct.

Product Quality
5/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

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  • Verified

Shoes didn't fit, but good service

published

Brand House has great choice, price and customer service. I'm saying this even though I had to return my purchase.

Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

  • Verified

Bargains

published

Quality products at bargain prices all year round. Great range to suit everyone’s taste & budget. Efficient & secure services; very reliable.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Love my new boots

published

Very happy with the shoes and the delivery.
I think there's a good range of brands and products. Of course there is always room in add more products to your range :)

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

  • Verified

Very happy with purchase.

published

I really like Brand House Direct, great range products with some good prices. Easy to use webstore and loved my purchase.

Product Quality
5/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Elaine S.
Elaine S.
  • 2 reviews
  • Verified

Happy Feet!!!!

published

As an "oldie" I have found it easy to find what I want, good selection of comfy shoes and good choice of well known brands, all quality items.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

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  • Verified

Good service..received on time..

published

Happy with my shoes..Not much hassles to order the item..received on time with out any damage ..hope to order more products next time ..thank you

Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

C Drew
C DrewMetropolitan Adelaide, SA
  • 2 reviews
  • Verified

Fabulous shoes sooo comfortable thats why I have 3 pr.

published

So easy to find my way around the site, SO MANY LOVELY SHOES I would have liked more shoes. BUT.

The quality of the Rockports I purchased is extremely good, I am very very happy with them.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

  • Verified

Squeaky Shoes

published

Web site easy to navigate

Number of items did not carry the size I require. Shoes squeak in the wet
Thick soles make driving hard

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

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  • Verified

Great variety of products

published

Have bought several pairs of shoes/ boots from BrandHouse Direct and always found their service to be quick and efficient. Never had problems with shoes not fitting. Website is easy to navigate and the sizing chart is very helpful in choosing correct size. Love the sandals and boots I’ve bought. Good quality and very comfortable.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

My Purchase

published

Always lucky to find a good pair of leathers, great collections, trustworthy brands and always satisfied with my buys....go find your foot souls

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Love these boots

published

Simple, easy to navigate
Love the range of products
Love these boots. The quality is superior. This is the 2nd pair of these that I have bought

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct

Hi Sue, just replying to this review to make it easy for you to log back in to ProductReview.com.au and edit the review. Have sent you an email with instructions on how to change the star rating. :-) Thanks again!

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Review collected in partnership with Brand House Direct

Page 1 of 8

Questions & Answers

Kaye J.
Kaye J.asked

Hello

My order 482351 has not yet been shipped. Is there a problem, I have sent emails and had no reply.

Please let me know what is happening.

Kaye

1 answer
Brand House Direct
Lee S.Brand House Direct

Hi the order will be shipped this week. We have had shipping delays as a result of staff shortages in the warehouse due to the pandemic. We thank you for your patience.

Kim H.
Kim H.asked

Why do uou not answer your emails I purchased some shoes over a week ago and i still have no infirmation for when itll be posted

4 answers
Brand House Direct
Lee S.Brand House Direct

Hi Kim, can you please advise your order number?

Kim H.
Kim H.

#477945

Brand House Direct
Lee S.Brand House Direct

Hi the order will be shipped this week. We will email you a tracking number once dispatched.

Cham
Chamasked

Hi,
I am trying to get in contact in regard to my refund since last week. No one get back to me. My order number is 468649.

3 answers
Lola
Lola

Hi Cham
If you paid using Paypal then raise a dispute via Paypal as they are excellent when there is a issue with receiving refunds.
Possibly email Brandhouse so you have a trail of evidence.
Good luck
Lauretta

Brand House Direct
Lee S.Brand House Direct

Hi, the returns department is closed right now as it is very early morning. I will follow up the return status when they reopen later today and will get back to you. Thank you for your patience, it is likely just in queue to be processed as it is a very busy period just before Christmas.

Cham
Cham

Thank you. I have received my refund today

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Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots
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