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Brand House Direct

Brand House Direct

4.1 from 2,266 reviews · View Statistics
See the Best Footwear Shops & Brands in 2021 as rated by Australians on ProductReview.com.au.
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Mrsmichelle
MrsmichelleDarling Downs, QLD
  • 2 reviews
  • Verified

Was reccomended Scholl shoes!

published

Shoe sizes are very inconsistent purchased the same sizes as previously purchased but they are smaller than original. As they have been tried cannot return.

Product Quality
3/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

  • Verified

Love these boots

published

Simple, easy to navigate
Love the range of products
Love these boots. The quality is superior. This is the 2nd pair of these that I have bought

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct

Hi Sue, just replying to this review to make it easy for you to log back in to ProductReview.com.au and edit the review. Have sent you an email with instructions on how to change the star rating. :-) Thanks again!

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Review collected in partnership with Brand House Direct

  • Verified

Brand House

published

Brand House gave me excellent service, my product was what I wanted, and exactly as advertised, also came on time.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

Christine
Christine
  • 2 reviews
  • Verified

Brand house direct service

published

Ordered a pair of Keen hiking shoes which after 2 weeks hadn’t been dispatched. I rang and spoke to someone who told me they were out of stock. It would have been nice if someone had contacted me straight away to give me options like a refund, or swap order for another shoe. I ordered a different shoe, paid the difference in price and these were then promptly shipped ie on same day. I think that because I was allowed to order shoes which were out of stock, and then not contacted to advise that they were not available, I shouldn’t have had to pay extra for the other pair

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct

Hi Christine, can you advise your order number so I can look into this please?

Christine
Christine
Brand House Direct
Lee S.Brand House Direct

Hi Christine, thank you for the feedback. I will pass it on to management. We did have a large influx of orders pre Xmas and I apologise if you were affected by a shipping delay.

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Review collected in partnership with Brand House Direct

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Jane P
Jane PSouth East Queensland, QLD
  • 3 reviews
  • Verified

Slow boat from China delivery.

published

Quite happy with the product but price was the same as RRP and it took AGES to arrive from the warehouse. Had to send them a follow up email after a very lengthy wait, which did not prompt the delivery at all.

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct

Hi Jane, can you advise your order number? We are in Australia and we don't ship from China. I just want to make sure you didn't mistake the seller with this review.

Jane P
Jane P
Brand House Direct
Lee S.Brand House Direct

Hi Jane, I am sorry if delivery took longer than expected. I hope you are enjoying your purchased item.

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Review collected in partnership with Brand House Direct

  • Verified

Very Happy

published

Extremely happy with my Fitflops! Not only are they comfortable and dressy, they arrived quickly and efficiently, with no hassles!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

  • Verified

Scholl shoes

published

A very good range to choose from
Both pairs of shoes I bought are very comfortable and look great
Very satisfied will definitely buy the next shoes here

Product Quality
4/5
Shipping
5/5
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

Concerned
Concerned
  • 3 reviews
  • 2 likes
  • Verified

Sales prices are really good

published

There is a large choice and the products on sale are at a really good price. I found the site a little slow but generally easy to navigate. I was surprised that regardless of how much you spend with them there is still a freight charge, and if you have to return something another freight charge. So take care with your selection or you bargin purchase can become not so bargin. Overall would go back again.

Product Quality
5/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Very comfy runners

published

I ordered and received fairly promptly a pair of Saucony runners.
The service was excellent. I have received items in the past and would not hesitate to recommend your company to others.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

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Rosa Orlando
Rosa OrlandoSydney, NSW
  • Verified

Still haven’t received second pair of sandals I ordered

published

N/A have no words for this section just wondering when I’ll receive my sandals hopefully very soon then I’ll be happy

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct

Hi Rosa, can you advise your order number so I can check the order status for you?

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Review collected in partnership with Brand House Direct

Lynne Richards
Lynne RichardsNorth Queensland, QLD
  • 2 reviews
  • Verified

Enjoy the regular specials on offer

published

Enjoy shopping with brand house direct, as always get good prompt service when they have my sizes and have used enough thru the years. Thank you.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Roma Smith
Roma SmithVictoria
  • Verified

Love my Rockport shoes. Great service. Happy to recommend.

published

Fantastic range of products. Have always been pleased with products. Great prices too! Easy to find what I’m after Ad to see the diversity available.

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

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Cathy Topp
Cathy ToppGreater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

Repeat customer

published

Great range well presented, easy to order and prompt delivery. I'm up to my 5th purchase, never disappointed! Loved my Scholl sandals and now new Merrells

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Brand House Direct
Lee S.Brand House Direct

Hi Cathy, thank you for your lovely feedback. Enjoy your shoes :)

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Review collected in partnership with Brand House Direct

Linda Gregor
Linda GregorMurray Region, NSW
  • Verified

Good range, great value.

published

Always a good shopping experience, good range, good delivery time, easy returns. Also very good prices for Homy Ped shoes which always fit perfectly. I'll be back again and again!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

wendy
wendyGippsland, VIC
  • Verified

Great Shoes and service

published

I have purchased a number of products from this company and it is now my go to place to buy shoes. The range and quality of stock is impressive. Delivery is always prompt and customer service is friendly and efficient. I have recommended your site to many friends.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Review collected in partnership with Brand House Direct

Page 1 of 2

Questions & Answers

Lucas M.
Lucas M.asked

How do I track my international order?

1 answer
Brand House Direct
Lee S.Brand House Direct

Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.

William T
William Tasked

Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.

Jeanette Bilson
Jeanette Bilson

I got mine within a week. Once posted it took two days of that week. So happy how fast they were.

Louise
Louiseasked

How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!

No answers
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Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots
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